A Model for Integrating a Job-Aiding, Training, and Performance Assessment System--A Preliminary Concept Paper. Final Technical Paper for Period June-August 1985.

This paper presents a model for an integrated system used for job-aiding, training, and performance assessment for persons who maintain systems of various types. The model is driven by updatable job aids, by integrated human-machine heuristics, and by an expanding matrix of maintenance activities. The model uses the job-aiding base, updated by computer networks and retrieval systems. In the model, this job-aiding system is part of an expert system. All inputs and outputs are envisioned to be in natural, human languages presented in a user-friendly series of displays and menus. The model also provides for training and performance assessment. To create training modules, the computer subsystem implements the appropriate job aid by presenting it in a training frame. To create a performance assessment battery, the computer subsystem presents the job aid after filtering it through a linguistic transformation that turns it into a case study or, if appropriate, a series of questions. The paper includes 52 references. (Author/KC)