Impact of User Involvement on Design Students' Motivation and Self-Confidence

Involvement of users in the design process is generally viewed favourably, both within academia and industry. Their involvement can be seen as a strategy for designers to clarify their design task and reduce uncertainties in the design process. Simultaneously, there is a lack of understanding about the impact that user involvement has on students and how they experience doing so. This paper reports on a study where students were asked to self-report their motivation and self-confidence throughout a design exercise, stretching 11 days, with surveys repeating daily. Additionally, students were asked to indicate which--if any--strategies of user involvement they used every day. We find that students self-reported motivation did not change statistically significantly, while self-confidence did change. However, in neither case did student's involvement of end-users impact how motivated or self-confident they were. We discuss our results in relation to existing research on method use in general and user involvement in particular and conclude with some suggestions for future work.