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First Encounters: The Role of Communication in the Medical Intake Process.

Authors :
Heller, Monica
Freeman, Sarah
Source :
Discourse Processes. Oct-Dec 1987 10(4):369-384.
Publication Year :
1987

Abstract

Examines the relationship between communicative and organizational processes in the medical and financial screening steps of the patient intake process of an urban out-patient clinic. Case studies of conversational routines in medical intake show how these processes elicit and provide information in categories used to reconcile conflicting medical and bureaucratic constraints. (MM)

Details

Language :
English
Volume :
10
Issue :
4
Database :
ERIC
Journal :
Discourse Processes
Publication Type :
Academic Journal
Accession number :
EJ365911
Document Type :
Journal Articles<br />Opinion Papers<br />Reports - Research