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Communication Theory Applied to the Reference Encounter: An Analysis of Critical Incidents.
- Source :
-
Library Quarterly . Apr 1996 66(2):123-137. - Publication Year :
- 1996
-
Abstract
- Librarians and library users were interviewed about their perceptions of actual reference encounters in academic libraries. Results demonstrate that a communication-centered approach to reference encounters provides rich insights into the interpersonal dynamics between librarians and users. An appendix presents some interview responses. (JMV)
Details
- Language :
- English
- ISSN :
- 0024-2519
- Volume :
- 66
- Issue :
- 2
- Database :
- ERIC
- Journal :
- Library Quarterly
- Publication Type :
- Report
- Accession number :
- EJ523208
- Document Type :
- Reports - Research<br />Journal Articles