Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.

Authors :: Cook, Colleen
Heath, Fred M.
Source :: Library Trends. Spr 2001 49(4):548-584.
Publication Year :: 2001
Abstract: Describes a study of ARL (Association of Research Libraries) members called LibQUAL+ that identified users' perceptions of library service quality and measured gaps between expected service and perceived service. Discusses results of user interviews regarding information seeking behavior; self reliance; ubiquity and ease of access; and hours of operation and branch libraries. (LRW)

Language :: English
ISSN :: 0024-2594
Volume :: 49
Issue :: 4
Database :: ERIC
Journal :: Library Trends
Publication Type :: Academic Journal
Accession number :: EJ633206
Document Type :: Journal Articles<br />Reports - Descriptive<br />Reports - Research