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How Many Dimensions Does It Take To Measure Users' Perceptions of Libraries?: A LibQUAL+Study.

Authors :
Thompson, Bruce
Cook, Colleen
Heath, Fr
Source :
portal: Libraries and the Academy. Apr 2001 1(2):129-138.
Publication Year :
2001

Abstract

Explores the number of dimensions needed to measure users' perceptions of library service quality based on data from the ARL (Association of Research Libraries) LibQUAL+ project. Results were consistent with a view that a single set of scores is one reasonable way to characterize user perceptions of library service quality. (Author/LRW)

Details

Language :
English
ISSN :
1531-2542
Volume :
1
Issue :
2
Database :
ERIC
Journal :
portal: Libraries and the Academy
Publication Type :
Academic Journal
Accession number :
EJ647509
Document Type :
Journal Articles<br />Reports - Research