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Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings.
- Source :
-
Library & Information Science Research . 2002 24(3):251-263. - Publication Year :
- 2002
-
Abstract
- Discusses a secondary analysis of a user survey from 13 public libraries to isolate factors that contribute to high levels of performance by reference librarians and to identify reliable indicators that can be used to measure and evaluate reference services. Examined user ratings of reference services by transaction type, either self-generated or imposed. (Author/LRW)
Details
- Language :
- English
- ISSN :
- 0740-8188
- Volume :
- 24
- Issue :
- 3
- Database :
- ERIC
- Journal :
- Library & Information Science Research
- Publication Type :
- Academic Journal
- Accession number :
- EJ659568
- Document Type :
- Journal Articles<br />Reports - Research