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Evaluating Electronic Reference Services: Issues, Approaches and Criteria.
- Source :
-
Reference Librarian . 2001 (74):103-120. - Publication Year :
- 2001
-
Abstract
- Discussion of electronic library reference services focuses on an overview of the chief methodologies available for conducting assessments of electronic services. Highlights include quantitative measures and benchmarks, including equity and access; quality measures; behavioral aspects of quality, including librarian-patron interaction; and future developments. (Author/LRW)
Details
- Language :
- English
- ISSN :
- 0276-3877
- Issue :
- 74
- Database :
- ERIC
- Journal :
- Reference Librarian
- Publication Type :
- Academic Journal
- Accession number :
- EJ666506
- Document Type :
- Journal Articles<br />Reports - Evaluative