An Investigation of Response Generalization across Cleaning and Restocking Behaviors in the Context of Performance Feedback

The impact of task clarification and performance feedback on cleaning and restocking behaviors on both targeted and nontargeted behaviors was analyzed using an AB multiple baseline design across behaviors. Task clarification was presented on an enlarged poster to the serving staff at a fine dining restaurant. Group performance feedback was delivered in the form of letter grades on a daily chart. The first intervention focused on cleaning tables, chairs, and floors, which resulted in a 63% increase over baseline. The second intervention application focused on the restocking of side stations, which resulted in a 47.5% increase over baseline. Response generalization was noted among nontargeted cleaning behaviors in the restaurant bathrooms with a 48% increase in cleaning and a 44% increase in restocking behaviors over baseline. (Contains 3 figures.)