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Maintenance, that by definition, it is directed to "the realization of a group of operations and technical activities that assure the conservation, preservation and correction of AFT during a period of certain time against the deterioration that can cause the use and continuous exploitation as well as the noxious effects of the environment, and taken it to end at a reasonable cost and with the necessary security for people" With this article it is sought to base this unquestionable necessity and the importance of learning on the adequate use of this science; and the paper that the "Maintenance" and its impact have in the economic results of industrial enterprises. Maintenance, also gives answer to establishments of our days, such as the increment of the energy efficiency, the reduction of import of spare parts and the profitability of the companies, all of great importance for Cuban economy. Will be analyzed the insufficient use that industrial enterprises do of all the learning capacity that high education has. [ABSTRACT FROM AUTHOR]

This paper starts from the premise that a business management from a gender perspective would contribute to a balanced relationship between men and women in all political, economic and social fields, from the empowerment and economic autonomy of women, the less favored group. In this paper we try to give a brief scene on the gender theme and its relation to business management, as well as to point out some elements about the opportunities and challenges of the Cuban business system for the inclusion of gender perspective into the enterprise. [ABSTRACT FROM AUTHOR]

In congresses VI and VII of the Communist Party of Cuba (PCC), important documents that guide the work of Cuban enterprises for the future years were approved. To identify the necessary knowledge and skills for the management of enterprises in this context, the author analyzed three sources: the trends of contemporary management at the international level; the main statements of the documents approved in these congresses that have an impact on the management of the companies; finally, the information on management skills with more weaknesses, identified in courses and workshops given to groups of Cuban entrepreneurs. The paper presents a summary of the main aspects that the author proposes that are part of the knowledge and skills systems that Cuban entrepreneurs must develop. [ABSTRACT FROM AUTHOR]

This paper analyzes the behavior and evaluates the competitiveness factors in the province of Villa Clara, supporting the analysis methodology Diamond Porter (1990), the expert method and the study of theoretical and conceptual foundations of competitiveness. The discussion of the results showed the existence of economic, political and social rights that need to be managed in order to contribute to the increased competitiveness in the country through the development of projects, mainly in the productive sectors and in particular in the traditional products and the sugar industry, with the aim of rescuing. Another sector that also contributes to the increase of competitiveness in the territory is the tourism industry, focusing on the territory that the multiplier effect, to enhance the linkage with other sectors, and strengthening the local production. [ABSTRACT FROM AUTHOR]

The present paper offers the first results of a research on entrepreneurial management's innovation and practices, carried out in a group of enterprises in Cuba's capital city having satisfactory results in their innovation management in the last years. The paper includes some basic ideas on innovation; an explanation of the approach that Cuba follows at present aimed at evaluating innovation's management; an analysis of the leading results achieved in studied enterprises, and an assessment on certain practices considered indicative for innovation. Finally, some suggestions are presented in order to improve the enterprise's performance as to its management and its relationship with the other areas involved in the management results. [ABSTRACT FROM AUTHOR]

The assessment of knowledge resulting from the fast-paced advance of science, and its use as a commodity, has given rise to the so-called «knowledge economy», and, consequently, to the emergence of high tech companies. The present paper provides some concepts and proposals, regarding the structure the economic management model of this kind of enterprises in Cuba should. The suggested model is aimed at guaranteeing key. Likewise, the paper also presents the feasibility of implementing this type of companies following existing circumstances and regulations in our economy, and regarding established guidelines as part of updating process of cuban economic model. [ABSTRACT FROM AUTHOR]

Assessing the efficiency of commercial negotiators from the determination of the elements that characterize their profiles is a useful tool for elaborating actions plans that contribute to the improvement of the Cuban enterprises' negotiating activity. A procedure for determining technical efficiency of commercial negotiators in Cuban enterprises is presented in this paper, by the use of a nonparametric technique of data enveloping analysis (DEA). The use of this procedure in Cuban enterprises linked to foreign commerce activity allowed determining technical efficiency indexes of commercial negotiators from these entities as well as identifying elements that determine this efficiency. [ABSTRACT FROM AUTHOR]

Measures and transformations highly influential in the business functioning system have been taken in Cuba, as part of the "updating of the economic model". The boost and relaxation given to the private sector and the consolidation of a non-state sector in general, as well as the possibility of hiring working force in this sector, constitutes one of the most transcendent aspects of the present reform. Some of the implications of this new scene for the business system as a whole were assessed in this paper, by highlighting contradictions already present and which could be aggravated if a regulatory and coherent institutional structure is not created. [ABSTRACT FROM AUTHOR]

The links between knowledge, information and decision making in tourism industry have been addressed mainly at the level of tourist destinations, however there have been described deficiencies in the study of these relationships at the level of business organizations that interact in those destinations. The fact is shown in the weak production of academic articles that help to explain the decision-making and knowledge management in these entities, where although its importance is recognized there are factors that affect the development and implementation of both processes such as the lack of systemic approaches, models and methodologies. In this paper a theoretical analysis of the research topics is done, showing its evolution and current trends, which supported the development of a conceptual framework, and dimensions from which a procedure is proposed to study the alignment of decision making with knowledge management in business organizations related to tourism. The procedure is applied in entities placed on Holguin Tourist Destination located to the east of Cuba. [ABSTRACT FROM AUTHOR]

The article evidences the result of studying the role of the intellectual capital in the sustainable development of organizations, as well as the diagnosis about the management of the intangible assets in the Cubans companies, where 210 Havana's companies were used as samples. The present paper suggests a model for the measurement of the efficiency of intangibles's management, adapted to the conditions of Cuban economy. For the determination of intangible inductive variables of value in our context, a research with 210 businessmen of all the country was carried out. The feasibility and pertinence of proposed mode is evaluated through its application to a Cuban metallurgic industry. [ABSTRACT FROM AUTHOR]

In this paper, a simultaneous use of simulation and optimization techniques for the logistic operation planning is presented, specifically aimed to support the decision making processes related with fleet size determination in the supply--distribution process. The study is developed for a Cuban company dedicated to the transportation of goods and warehousing services. The implementation of the proposed tools enabled suggesting the optimal number of trucks to be used, considering minimization of the idle time of trucks and maximization of the customer service level. Experimental results show a significant improvement regarding the lead time reduction and the increment of order fulfillment for the customers of the company. [ABSTRACT FROM AUTHOR]

Customer service, its design and its logistic component are poorly comprehended and wasted in Cuban enterprises' present activities. Though most of them take into account the relationship between logistics and customer service, such relationship is only regarded as a support to the service, and not as an important way to increase the efficiency and competitiveness levels. This paper aims at introducing a procedure for customer service logistic design in the service industry, such procedure has been applied in different companies, and such has made possible to confirm its validity. [ABSTRACT FROM AUTHOR]

This paper presents a procedure in order to measuring and assessing the external client's satisfaction in Cuban technology-based enterprises, using a single project approach with an application case in the hydraulic sector. The procedure is carried out in stages that provide essential outcomes to the organization. As a part of the procedure, "quality attributes and dimensions" of the product are identified. Then, the instrument to assess the client´s satisfaction is designed, validated and applied. Finally, an integral index of the external client's satisfaction is defined. Among the main results of this research are the definition and assessment of the quality attributes that define the projects and an integral index that permits to assess the perceived quality of management from the client's perspective, and allows taking corrective measures and planning actions in order to avoid any possible deterioration of this indicator. [ABSTRACT FROM AUTHOR]

The Cuban economic system reforms and structural changes, functional and organizational, that are undertaken throughout the enterprise system, make their institutions to be prepared to achieve the objective of continuing its development mission. In this context, the enterprise object of study should seek new markets and introduce new services, to maintain its leadership and competitiveness. This paper analyzes the company's internal preparation to assume a high national demand service, for it is used as a diagnostic tool, the Balanced Scorecard. [ABSTRACT FROM AUTHOR]

This paper addresses the current situation as regards Information and Knowledge Management in our country and information systems in improved Cuban companies. The use of diagnosis tools on this issue in Cuba is analyzed. The company under study, Diseño Ciudad Habana (DCH), is described in order to understand its current operations. Finally, a tool adapted to the characteristics of said company is proposed for understanding Information and Knowledge Management. [ABSTRACT FROM AUTHOR]

Cuban companies, today involved in the process of enterprises improvements, require developing ethics behaviour standards and values according to the principles of the Revolution. That is why, it is important to develop programs pointed to the knowledge of basic subjects about enterprises ethics and at the same time the development of skills for the use of ethics code as tools of enterprises management. In this paper, it is showed an experience about teaching these subjects to heads and specialists of Ministry of Transport and its effectiveness in understanding their responsibility in applying in their companies an organizational culture based in personal values and ethics codes or behaviour standards in function of the values previously identified and communicated, which guide the behaviour of personnel in the organization. [ABSTRACT FROM AUTHOR]