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Resumo Este estudo aborda a alfabetização financeira entre estudantes do ensino superior, em cursos de engenharia, investigando o nível de conhecimento dos alunos e a contribuição das instituições de ensino. Por meio de uma metodologia de aplicação de questionários a uma amostra representativa de estudantes, foram coletados dados sobre atitudes, comportamentos e conhecimentos financeiros. Os resultados indicam que há uma lacuna significativa no entendimento aplicado e nas habilidades práticas, embora exista uma consciência básica sobre conceitos financeiros. A instituição de ensino desempenha um papel insuficiente na promoção da educação financeira e é necessário integrar a alfabetização financeira de forma mais eficaz nos currículos, com uma abordagem holística que envolva não apenas conceitos teóricos, mas também habilidades práticas e atitudes financeiras saudáveis, preparando os alunos para enfrentar desafios financeiros com confiança e competência.

Highlights: Studies on business incubation reveal that little is known about what incubatees really want and need. What are their challenges? Are the available resources adequate to meet them? This work attempts to find methods to assist in answering these questions. Goal: The present study investigates the suitability of resources supplied by incubators to the needs of incubated firms with the goal of proposing a methodology to assess resources’ customer satisfaction and identify opportunities for satisfaction enhancement. Design/Methodology/Approach: The methodology integrates the research on Models and Typologies of incubators with the Resource-Based View and adopts a comparative customer-supplier framework aiming to enable a systemic approach to customer satisfaction. For validation purposes, empirical investigation was conducted in an incubator located in the metropolitan region of Rio de Janeiro, Brazil. Field investigation adopted mixed methods through semi-structured interviews and convenience sample selection. Results: The empirical testing shows the methodology meets its purposes. Findings on customer satisfaction indicate three clear opportunities towards its enhancement. Limitations of the investigation: The methodology was validated in one incubator with small population and sample. Practical Implications: The methodology applied to a single incubator provides in-house reference to satisfaction enhancement. Aiming further-reaching initiatives, the methodology should be evaluated on larger samples and tailored to address cross-incubator comparison. Originality/ Value: The method combines two stablished theoretical strands on incubation with a comparative customer-supplier approach. The resultant framework enables a systemic approach to customer satisfaction grounded in a set of field survey-collected information.

Goal: To provide an overview of the implementation of Open Banking in Brazil from the perspectives of financial sector professionals and specialists. Design / Methodology / Approach: A systematic literature review was conducted on three databases: Scopus, Web of Science, and BDTD. This led to the selection of 15 articles discussing the implementation of Open Banking in Brazil based on key variables from international literature. Questionnaires were used to investigate divergences and additions to the theoretical findings among a group of 150 specialists. The results obtained in the questionnaire were analyzed through the application of multivariate statistical techniques, in addition to qualitative techniques. Practical Implications: The main benefits and difficulties faced by countries that have already experienced Open Banking implementation were identified. The perception of respondents from different groups was investigated regarding the implementation of this system in Brazil and potential business models stemming from this phenomenon. Thus, this study offers an overview of Open Banking implementation in Brazil from the perspectives of financial sector specialists. Originality / Value: The overview of Open Banking implementation in the Brazilian banking sector is highly connected to investments in technology. This process has been disruptive, requiring banks to adopt a client-centric strategy instead of one based on products and services. As for the regulatory aspects, despite the country possessing a favorable environment for the development of new products and services stemming from Open Banking, banks are facing challenges to fulfill the implementation schedule established by the Brazilian Central Bank.

Goal: The objective of this study was to conduct an exploratory literature search capable of identifying the critical success factors for the implementation of sustainable public lighting management in cities. Design / Methodology / Approach: To accomplish this, the chosen method was a systematic literature survey conducted according to the Cochrane protocol, using the Web of Science, Scopus, and Science Direct journal databases. Results: As a result, the study shows that there is a scarcity of scientific literature published in journals regarding the intersection between sustainable management and public lighting. In addition, it became clear that the main practices carried out in this area occur in European cities. Limitations of the investigation: VOSviewer software was used to build and visualize the bibliometric networks and only two correlated attributes were identified, which shows a lack of similarity between them and demonstrates a limitation of this study. Practical applications: As a practical implication, the present study supports public managers in decision-making regarding sustainable public lighting, demonstrating the need to implement projects in this field. Originality/Value: Although this is an extremely important subject, the search showed few studies published in this field.

Goal: The objective of the present work is to investigate what is found in the national and international databases about the managers/leaders characteristics, besides the identification of how those professionals have reached their positions/roles within their organizations. Design / Methodology / Approach: The method used in this research consisted of exploratory research in scientific bases in order to reach an effective literature review, covering the available works on the topic. Results: As main results obtained, there is the fact that professionals are not effectively developed especially in terms of behavioral skills, as well as the use of the 70 20 10 methods as the most appropriate for adult training, responsible for the three pillars that integrates learning: Work-based learning, interpersonal relationship learning and formal development learning. Limitations of the investigation: The work is restricted to bibliographic research. Practical implications: The main conclusion is that individual's different personal and professional experiences as well as the influence of the environment, contribute to their training and should be considered in development methodologies, such as the example of the 70 20 10 model. Originality/Value: The work presents the 70 20 10 model to confirm that learning, especially for adults, needs means that go beyond the traditional ones for an effective development of professionals in organizations.

Purpose: This article aims to investigate how project governance, project portfolio management and best practices are related in a company in the Brazilian electricity sector, considering the gaps identified in the management of its projects and the results of them. Methodology/Approach: In order to subsidize this study, in theoretical terms, the study is supported by a systematic survey of the literature and, in empirical terms, it conducts an investigation with 18 key employees of the organization through the application of a questionnaire, with a view to confronting the perception of respondents with the relevant concepts found in the literature. Findings: In the empirical research, on the other hand, made it possible to investigate the perception of respondents from different groups in relation to the organization's adherence to the proposed themes. Research Limitation/implication: The studies were not carried out outside the environment of the selected company, nor are extrapolations made to other organizational realities, although it recognizes that this study can contribute to influencing companies in the same or different segment to deepen into the above theme. Originality/Value of paper: The proposed research is applicable in all organizations or sectors that are strategically project oriented.

o objetivo deste artigo é investigar a interferência da subjetividade no gerenciamento de riscos sociais de megaprojetos de engenharia de uma empresa de energia brasileira de grande porte, com base na percepção dos profissionais participantes das reuniões sobre o tema. Além disso, procura-se sistematizar a análise em um framework orientado a apoiar o processo de avaliação de riscos sociais. Em termos metodológicos, foram realizadas entrevistas presenciais com 18 dos 31 participantes de reuniões técnicas para a avaliação qualitativa de riscos sociais, a partir de questionário fundamentado pela literatura acadêmica. Os resultados confirmam a interferência da subjetividade na avaliação de riscos sociais em projetos da empresa em tela e identificam que aspectos como formação ou educação, tempo de experiência na atividade e área de atuação profissional são fontes de incorporação de julgamentos pessoais capazes de comprometer a isenção do processo técnico de avaliação de riscos sociais. O trabalho propõe um framework correlacionando os principais fatores de interferência da subjetividade e evidencia ainda que essas distorções no processo de avaliação de riscos sociais, principalmente em um contexto de megaprojetos, podem gerar consequências financeiras, de reputação e para os stakeholders diretamente impactados pela iniciativa.

Goal: identify the key competencies, in the perception of the senior officers and the warrant officers of the Air Force, necessary for the enlisted men to perform their functions and subject to consideration for updating the existing performance evaluation instrument. Methodology: preliminarily, a documentary and bibliographic research was carried out, capable of supporting the construction of a questionnaire, which was answered by 674 senior officers and 727 warrant officers belonging to the research target audience. Data were analyzed using centrality and dispersion parameters, also considering Pearson's coefficient of variation. Results: 29 competencies could be identified as being the main key competencies, highlighting those related to the alignment with military precepts. Limitations: it is possible to obtain a large amount of data using questionnaire, but the method does not allow to deepen the structure and processes that involve the questions asked. Also, distortions can occur caused by the subjectivity present in the respondents' perception. Practical implications: the results proved to be a proposal to updating the current performance evaluation system for enlisted men. Value: the value of this research is its contribution to a better performance evaluation system for the Brazilian Air Force enlisted men. Key Words: Competencies survey; Performance evaluation; Military promotion; Professional development.

Esta investigación buscó analizar, recopilar y organizar las contribuciones existentes en la literatura del Liderazgo de profesores para la satisfacción de los estudiantes de las Instituciones de Educación Superior (IESs). Los hallazgos fueron organizados en un cuadro que exhibe los investigadores que produjeron evidencias de que el Liderazgo Transformacional de los docentes es capaz de aumentar la satisfacción. Además, también se encontró evidencia de que la satisfacción puede ayudar al aprendizaje de los estudiantes. Teniendo en cuenta que, en el caso de dichas instituciones, los alumnos también son clientes, estas descubiertas pueden subsidiar acciones dirigidas a aumentar su competitividad, al dejar los alumnos más satisfechos y más bien preparados (aprendizaje) para el mercado de trabajo.

O presente estudo é realizado em uma empresa de pequeno porte, fabricante de dutos industriais para ar condicionado, situada no município de Nova Iguaçu/RJ. Essa empresa tem experimentado problemas de variabilidade em seus produtos finais, muitos dos quais relacionados com a ausência de padronização e formalização dos seus processos. Nesse sentido, objetivo deste trabalho é o de analisar, propor melhorias, implementar e verificar o resultado das ações orientadas à formalização nos processos de gestão de manufatura e de planejamento e controle da produção (PCP). Em termos metodológicos, com o amparo da literatura técnico-científica relacionada a gestão de processos de negócio, realiza-se uma pesquisa participante, incluindo observação sistemática e conversas informais com colaboradores e gestores, no sentido de evidenciar oportunidades de aprimoramento nos processos. Para a modelagem dos processos, análise e proposição de novos processos, utiliza-se o software Bizagi. Como resultados, após as propostas de novos processos, sua implantação e validação na empresa estudada, o estudo, por meio da mensuração dos indicadores corporativos, evidenciou que a formalização de processos foi relevante prática para o aprimoramento do desempenho operacional na empresa, oferecendo-se como possível inspiração para pequenas empresas de manufatura que experimentem problemas similares.

As Instituições Federais de Educação Superior (IFES) brasileiras encontram grande dificuldade na gestão e, especialmente, no descarte de resíduos eletroeletrônicos de suas instalações. O presente estudo propõe uma análise qualitativa sobre o atual modelo de gestão de resíduos eletroeletrônicos em uma IFES situada no Estado do Rio de Janeiro, com o objetivo de oferecer um diagnóstico acurado sobre essa problemática na instituição referida. Em termos metodológicos, o estudo fundamenta-se na literatura técnico-científica relacionada à gestão de resíduos sólidos, além dos dispositivos normativos e legais aplicáveis às IFES, notadamente a Política Nacional de Resíduos Sólidos (PNRS Lei 12.305/2010) e o Decreto Nº 5.940/2006. Como resultados, o estudo oferece uma reflexão acadêmica sobre o acúmulo dos resíduos eletroeletrônicos na IFES, além de suas causas estruturais, normativas e históricas, destacando a relevância da pluralização da discussão sobre a Lei 12.305/2010, além da necessidade de empoderamento de comissões para o tratamento e a gestão da situação deflagrada.

Highlights: Development of partnership with local entities for integrated social actions; Actions and projects are developed as close as possible to the public audience; Participation in meetings and community councils; Establishment of constant dialog between social management and community leaders; Dialog with public entities; Work communication with all the impacts caused by the implementation of the megaproject, according to the affected area. Goal: Analyze, through a case study, what were the effects resulting from the Rio 2016 Olympic Games in the territory of Lagoa Rodrigo de Freitas, and how they were perceived by the stakeholders during and after the performance. Design / Methodology / Approach: On-site open and participant observation, semi-structured interviews, and on-site questionnaires and descriptive statistics Results: A series of consequences were triggered, affecting each of the different stakeholders in different ways. Limitations of the investigation: Megaprojects promote mutually positive and negative impacts concerning the local stakeholders and their multiple and different perceptions. Thus, results cannot be generalized. Practical implications: Fragmentation of the megaproject, heterogeneity, and perceptions of different stakeholders Originality / Value: Practices that are sensitive to the stakeholders’ engagement and impacts perceived.

The methodologies used in the market regarding pricing practices related to software testing activity are strongly based on empiricism, without the parameters and criteria that are widely accepted, what does not confer the due credibility in terms of time and cost for businesses. Despite the highlighted theoretical and empiric importance assigned to the field of software testing, in Brazil, investigations on the theme software testing estimation are still scarce. This article provides a literature review of the main academic publications in national and international circulation which focus on the study of how to estimate software testing, aiming at fomenting and guiding further national researches specifically dedicated to this thematic. The review has provided both the characterization of how to estimate software testing and survey of the main existing techniques.

The tough competitiveness seen in the beverage industry, especially in emerging segments like isotonic drinks and iced teas, requires companies to seek competitive advantages to stay or increase their participation in the consumer market. In this sense reducing wastes and assuring compliance in production process are identified as key variables in this industry. This work presents the application of the OEE (Overall Equipment Effectiveness) methodology in the production line of a company which fills beverage in PET bottles, in order to assess the plant operational performance. In this direction primary data were collected and the line downtimes were stratified, and the indicators used by the plant were confronted with the dimensions that make up the OEE indicator (Availability, Performance and Quality) in order to assess the possible behaviors and correlations. As a result, it was noted that the longest downtimes were caused by downtimes of the inkjet printer and the filler, and there was a strong correlation between the indices of the OEE and the existing indicators in the plant despite the bias (ε).

A recent resumption of Brazilian shipbuilding industry, driven by the purchasing power of the state, has presented controversial opinions concerning its effective contribution to, in the first instance, the innovation and competitiveness in the sector and secondly, for Brazilian development. The present study, conducted between November 2009 and May 2011, analyses the said industry from a methodology based on an approach of system sectors of innovation, seeking to highlight the existence and intensity of relationships between the main organizations and institutions, which are members of the industry, in addition to verifying the individual contributions of each of the stakeholders to the industrial competitiveness. As a result of the study, an accurate diagnosis is presented concerning the main aspects to be prioritized through the Brazilian shipbuilding industry, in addition to reviews of proposals of scientific and industrial policies directed towards the said industry, specifically as regards the granting of public funds for research and development demands be revised, as should be aligned to the real needs of the country and the productive sector.

RESUMO O presente estudo está situado na Rocinha, a maior favela da América Latina. Durante os primeiros anos da década de 2000, nessa tradicional comunidade carioca, além dos problemas de ordem social e econômica – como trafico de drogas, violência urbana e saneamento básico – seus moradores não eram assistidos com serviços públicos básicos como a entregade correspondências pelos Correios, tanto pela violência, quanto em virtude da ausência de padronização de endereços em suas ruas e vielas. Nesse contexto, três empreendedores observam uma oportunidade e deixam seus empregos para criarem o Grupo Carteiro Amigo (GCA), uma iniciativa que transformou a realidade da comunidade. O artigo apresenta um breve histórico da empresa e, em especial, aborda o dilema do crescimento organizacional, refletindo sobre os desafios e oportunidades de aumentar a base de clientes na Rocinha ou de franquear o negócio para outras favelas do Rio de Janeiro e do Brasil.

RESUMO O caso narra a trajetória da startup de educação Descomplica desde a idealização da empresa até o seu crescimento, evidenciando os dilemas organizacionais relacionados às decisões de fazer ou comprar (the make-buy decision) em seus processos-chave, com vistas a conciliar um crescimento exponencial de clientes com atenção especial na qualidade dos serviços prestados. A situação narrada acontece entre os anos de 2010 e 2012, tendo o fundador da empresa Marco Fisbhen como o principal personagem deste caso. O referido empreendedor, com a experiência acumulada de 17 anos ministrando aulas em cursinhos pré-vestibulares presenciais, resolveu gravar suas aulas e disponibiliza-las online com foco no Exame Nacional do Ensino Médio (ENEM), visando dar escala ao serviço prestado, utilizando a internet como principal mecanismo de distribuição. Os desafios enfrentados por Fisbhen e sua organização nascente na obtenção de investimentos também são tratados no caso, analisando os fatores positivos e negativos das opções de aportes financeiros disponíveis para a empresa. Como instrumento de ensino, o caso foi concebido para apoiar reflexões sobre empreendedorismo, gestão de negócios e de inovação em cursos de graduação e pós-graduação, proporcionando a discussão e o julgamento de estudantes sobre as vantagens e desvantagens de cada uma das situações narradas no documento. Como objetivo secundário, o caso oferece aos leitores uma abordagem sobre ferramentas para formatação do negócio, desenvolvimento e validação de ideias, inspiradas nos ensinamentos de Eric Ries e outros autores sobre startups e startups enxutas (lean startups). O caso ainda contempla uma série de informações sobre a educação no cenário brasileiro, destacando a tendência e aumento do crescimento do público-alvo da referida empresa com a unificação do ENEM em 2009.

Abstract: The transition from mass production system to lean production system carrier significant changes in operational strategies of industrial organizations. A production model system can engender different reactions by the people involved; some of them can show resistance during the process, ranging from unreserved support to a hidden resistance (even explicit). In order to identify the main practices to support change processes, this study provides a literature review to systematize the main researches related to change management during lean manufacturing implementation. This study aims to provide a systematic literature review covering main researches related to change management and lean manufacturing implementation to identify the main factors that affect the production system change. The research was carried out between October 2016 and January 2018. In methodological terms, literature review was developed by using Scopus and ISI web of Science publications. As a result of this study, 25 papers related to lean manufacturing implementation were identified and 10 factors were consolidated. The most relevant practices of change management were also identified to support lean production system implementation.

The Colegio Pedro II was equated to Federal Institutes of Education, Science and Technology by Law 12677 Publication of June 25, 2012. If, on the one hand, this equalization resulted in an expressive organizational restructuring, with growth of the number of educational units, in addition to the incorporation of new educational levels, on the other, this institutional growth was dissociated from efforts of standardization of administrative processes, notably, under the academic departments of different units – where it shows a variation of the process of launching notes/concepts. In order to contribute with improvements to the operation of the institution, the present article aims to map and analyse comparatively the launch process of notes/concepts in three campus of the Colegio Pedro II. Methodologically, are held in-person interviews with professionals responsible for the academic departments of the following units, Engenho Novo I, Humaita I and Realengo I, in order to obtain the necessary subsidies to support the design of the processes performed by these academic departments units. As a result, it can be verified that the processes of the academic departments are not aligned to any system of performance indicators, which motivated the proposal of a standard process for the launching of notes/concepts, as well as a performance indicators panel (KPIs).