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To link to full-text access for this article, visit this link: http://dx.doi.org/10.1016/j.ijpe.2008.12.025 Byline: Photis M. Panayides (a), Y.H. Venus Lun (b) Keywords: Trust; Innovation; Supply chain performance Abstract: Trust is identified as a significant predictor of positive performance in business relationships. On the premise that the effects of trust have not been given the deserved scholarly attention in the supply chain context, this paper investigates the effects of trust on innovativeness and supply chain performance. The hypothesised model is operationalised with survey data and analysed using structural equation modelling. The findings add credence to the positive effects of trust and identify trust and innovativeness as antecedents to higher performance in the supply chain. Author Affiliation: (a) Department of Commerce, Finance and Shipping, Faculty of Economics and Management, Cyprus University of Technology, POB 50329, 3603 Lemessos, Cyprus (b) Department of Logistics, The Hong Kong Polytechnic University, 11 Yuk Choi Road, Hung Hom, Kowloon, Hong Kong Article History: Received 28 June 2008; Accepted 27 December 2008

To link to full-text access for this article, visit this link: http://dx.doi.org/10.1016/j.indmarman.2005.07.001 Byline: Photis M. Panayides Keywords: Organizational learning; Relationship marketing; Third-party logistics; Logistics service; Firm performance Abstract: The paper investigates the effects of organizational learning on inter-firm relationship orientation in the logistics service provider-client interaction. A conceptual model is developed and four research hypotheses are empirically examined using structural equation modelling. The data were collected via a survey of Hong Kong based logistics service providers. The results indicate that organisational learning has a positive influence on relationship orientation as well as on the improvement of logistics service effectiveness and firm performance. Theoretical, managerial and research implications are discussed. Author Affiliation: Cyprus International Institute of Management, 21 Akademias Av., Aglandjia, Nicosia, CY-2151, POB 20378, Cyprus Article History: Received 4 August 2004; Revised 1 May 2005; Accepted 18 July 2005

Customer relationship management in the shipping industry is evaluated.

The effects of organizational learning on inter-firm relationship of logistics service providers using structural equation modeling are discussed.