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The purpose of this investigation was to demonstrate the communication strategies in the social networks of a hotel in Cuenca - Ecuador. In this case, the investigation was carried out at the hotel Santa Mónica, which is located in the aforementioned city. Regarding the execution of the diagnosis, the mixed methodology, quantitative and qualitative techniques were obtained. The information collection tools included: literature review, observation, interviews and surveys. First, an observation was made on the digital platforms of the institution. That allowed to analyze the strategies, tactics and actions that are evidenced in the official accounts of the hotel. Then, interviews were carried out, in order to learn more about the hotel, its history, background, its future projection and aspects related to the digital field. Following this, a surveywas formulated for the Cuenca population, the participants were 121 people, between an age range of 20 and 59 years. Through this method, it was possible to identify the preferences of the public when accessing search channels, as well as comparing and reserving accommodation. Therefore, the importance of image management was identified with respect to Facebook and Instagram posts and comments that are handled in the hotel; tools such as: videos, photographs, images and reviews, which are aspects on which these contents are mainly focused, the same ones that generate an impact on the public's decisions when booking a hotel.

The purpose of this investigation was to demonstrate the communication strategies in the social networks of a hotel in Cuenca - Ecuador. In this case, the investigation was carried out at the hotel Santa Mónica, which is located in the aforementioned city. Regarding the execution of the diagnosis, the mixed methodology, quantitative and qualitative techniques were obtained. The information collection tools included: literature review, observation, interviews and surveys. First, an observation was made on the digital platforms of the institution. That allowed to analyze the strategies, tactics and actions that are evidenced in the official accounts of the hotel. Then, interviews were carried out, in order to learn more about the hotel, its history, background, its future projection and aspects related to the digital field. Following this, a surveywas formulated for the Cuenca population, the participants were 121 people, between an age range of 20 and 59 years. Through this method, it was possible to identify the preferences of the public when accessing search channels, as well as comparing and reserving accommodation. Therefore, the importance of image management was identified with respect to Facebook and Instagram posts and comments that are handled in the hotel; tools such as: videos, photographs, images and reviews, which are aspects on which these contents are mainly focused, the same ones that generate an impact on the public's decisions when booking a hotel.

In this research task, a “Special Examination of the contracting processes for the acquisition of goods and provision of services, through the modality of low-value contracts and electronic reverse auction, its recipient, its use and destination applied to the Municipal Public Transportation Company, Traffic and Land Transportation of Cuenca EMOV EP for the term period from January 1st to December 31st, 2019 ”, in order to evaluate compliance with current regulations, In chapter One, the historical review of the company, its mission, vision, and organizational structure is presented. Chapter Two contains the theoretical framework, which allows us to reinforce the knowledge acquired that is directly related to the project. Chapter Three contains the development of the Special Examination of the contracting processes, through the application of the auditing phases, whose objective is the issuance and presentation of the auditing report. Chapter Four details the conclusions and recommendations that were reached once the project was completed and in the end part are the annexes that show the development of the different phases of auditing

In this research task, a “Special Examination of the contracting processes for the acquisition of goods and provision of services, through the modality of low-value contracts and electronic reverse auction, its recipient, its use and destination applied to the Municipal Public Transportation Company, Traffic and Land Transportation of Cuenca EMOV EP for the term period from January 1st to December 31st, 2019 ”, in order to evaluate compliance with current regulations, In chapter One, the historical review of the company, its mission, vision, and organizational structure is presented. Chapter Two contains the theoretical framework, which allows us to reinforce the knowledge acquired that is directly related to the project. Chapter Three contains the development of the Special Examination of the contracting processes, through the application of the auditing phases, whose objective is the issuance and presentation of the auditing report. Chapter Four details the conclusions and recommendations that were reached once the project was completed and in the end part are the annexes that show the development of the different phases of auditing

In this research task, a “Special Examination of the contracting processes for the acquisition of goods and provision of services, through the modality of low-value contracts and electronic reverse auction, its recipient, its use and destination applied to the Municipal Public Transportation Company, Traffic and Land Transportation of Cuenca EMOV EP for the term period from January 1st to December 31st, 2019 ”, in order to evaluate compliance with current regulations, In chapter One, the historical review of the company, its mission, vision, and organizational structure is presented. Chapter Two contains the theoretical framework, which allows us to reinforce the knowledge acquired that is directly related to the project. Chapter Three contains the development of the Special Examination of the contracting processes, through the application of the auditing phases, whose objective is the issuance and presentation of the auditing report. Chapter Four details the conclusions and recommendations that were reached once the project was completed and in the end part are the annexes that show the development of the different phases of auditing

Patientsäkerhet har under de senaste åren antagit internationell fokus. Sjuksköterskan har skyldighet att anmäla inträffade händelser som kan leda till, eller har lett till skada hos patienten. Avvikelserapporten är ett av de viktigaste verktygen för att förbättra vårdkvalitet och upprätthålla patientsäkerheten. Studien genomfördes som en litteraturstudie där syftet var att undersöka sjuksköterskans inställning till avvikelserapporten. Studien innefattar fjorton artiklar som har kvalitetsgranskats och bearbetats. Resultatet delades in i kategorierna: Rapporteringsvilja, rapporteringsmöjligheter och rapporteringshinder. Det påvisades hindrande faktorer såsom tidsbrist, rädsla för rapportens konsekvenser och brist på feedback. Vidare ansågs avvikelserapporten ge en möjlighet till att lära av sina misstag, förebygga dessa samt förändringar i system och rutiner. Misstag eller avvikelser är oftast inte resultatet av en individs handlande utan snarare en kedja av små händelser som ofta leder till att ett misstag når patienten. Genom att undersöka dessa kedjor och fokusera på systemet och miljön som omger dem kan avvikelserapporten hjälpa till att skapa en säkerhetskultur där fel diskuteras öppet och studeras så att lösningar kan hittas och sättas på plats.

Patientsäkerhet har under de senaste åren antagit internationell fokus. Sjuksköterskan har skyldighet att anmäla inträffade händelser som kan leda till, eller har lett till skada hos patienten. Avvikelserapporten är ett av de viktigaste verktygen för att förbättra vårdkvalitet och upprätthålla patientsäkerheten. Studien genomfördes som en litteraturstudie där syftet var att undersöka sjuksköterskans inställning till avvikelserapporten. Studien innefattar fjorton artiklar som har kvalitetsgranskats och bearbetats. Resultatet delades in i kategorierna: Rapporteringsvilja, rapporteringsmöjligheter och rapporteringshinder. Det påvisades hindrande faktorer såsom tidsbrist, rädsla för rapportens konsekvenser och brist på feedback. Vidare ansågs avvikelserapporten ge en möjlighet till att lära av sina misstag, förebygga dessa samt förändringar i system och rutiner. Misstag eller avvikelser är oftast inte resultatet av en individs handlande utan snarare en kedja av små händelser som ofta leder till att ett misstag når patienten. Genom att undersöka dessa kedjor och fokusera på systemet och miljön som omger dem kan avvikelserapporten hjälpa till att skapa en säkerhetskultur där fel diskuteras öppet och studeras så att lösningar kan hittas och sättas på plats.