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This article develops a concept for public libraries by analysing 'breakpoints of life', e.g., first school-day or last school-day, wedding or divorce, the first job, or losing a job as a particular moment for a library visit. To respond to the non-user's need, the library has to develop ideas supported by its collection, e-resources and outreach activities. [ABSTRACT FROM AUTHOR]

Prohibition and mandatory signs are standard in German libraries. Hardly a library wants to miss out. As part of a student seminar, the effect of these signs was studied, especially color and contrast effects but also and mainly effects on the customers. Are prohibitions and mandatories integrated into the communication strategy? The paper shows that the number of prohibition and mandatory signs in most libraries is very large, the design unprofessional-looking and the statements are often ambiguous. For the purposes of customer management the paper shows some alternatives. [ABSTRACT FROM AUTHOR]