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The article discusses the rights of consumers in mobile telephone service contract in Australia under the 2012 Telecommunications Consumer Protections Code (TCP) and the Australian Consumer Law. Topics covered include protection from bill shock with data usage notifications, flexible payment terms when experiencing financial difficulties and cancellation contract without penalty.

The article reports on the revised Telecommunications Consumer Protections Code laid down by the Australian Communications and Media Authority in September 2012. The revised code specifies that a customer's mobile data usage should be available in real time. Telstra company plans to introduce plans that allow clients to share their data across mobile devices. It is said that shared data plan beneficiaries would be those who regularly exceed their data allowance on a given device. INSET: Road to redemption?.

The article reports on the increasing complaints to the Telecommunications Industry Ombudsman (TIO) about issues on National Broadband Network (NBN) services. Topics covered include excess NBN charges on data usage, delayed connections and missed appointments while telecommunications companies (telcos) Vodafone and Optus have improved services. Also mentioned are efforts of Telstra telco to be the first in providing real time mobile data usage to customers.