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The article cites some scenarios of noisy patrons in libraries and how librarians can deal with it. There has been an increase in noise levels in libraries for the past twenty years, in which noise sources varies from parental navy to patrons who are snoring and conversing loud over the cell phones. Extraordinary patience is expected by administrations from librarians,technicians and clerical workers. The author provides suggestions on how to prevent outrages in the library.

The article features the library experiences of several people in Canada. It mentions a story of a person named Steve, a drug addict and chronic drinker who became library advocate after spending his time at the library which he considers as a temporary shelter, as well as the story of Doug and Irma who experienced likewise. It also mentions that the reason why most of the urban poor do not use libraries is that they are not sure if they would be welcomed inside.

The article provides information on the public library Carbonear Public Library in Newfoundland. Librarians Brenda Peach and Maureen Snow are interested in their patrons' reading habits. The said library has many volunteers on the board and otherwise who donate their time like decorating the library for spring with pictures of flowers. Moreover, Maureen and board members were focused on weeding and barcoding the collection in preparation for automation of the library in September 2007.

The article offers information on the Animated Tutorial Sharing Project (ANTS), an initiative taken by the Council of Prairie and Pacific University Libraries (COPPUL). The initiative was aimed at sharing in the development of useful tutorials that appeal to library users. Giving the details about the features of the project, the author says that ANTS enables people to identify tutorials for development. It also provides a central repository where tutorials can be uploaded, downloaded and altered to meet local needs. The project, says the author, is the result of collaboration between COPPUL and public services groups.

The article presents the author's views on techniques and technologies that can be employed by libraries to become more accessible for users. The public libraries should be careful for difficulties that patrons face as they browse shelves, spinners and racks of materials. Books should not be stacked in a pile for displays because it is extremely difficult for old people to retrieve titles of interest without requesting assistance. Public libraries in Canada will have to use some technologies and software like Natural Reader and JAWS 7.0. to deal with such problems. In Canada, about 23% population needs some assistance while accessing libraries.

The article discusses the significance of using models to produce novel information technology services for customers and library's staff. It is stated that the simplest type of model is the design of a previously created application used as the basis for a new one. The precision of a model is useful in understanding the design into software compatible with technology. Library staff are boosted to employ models to take advantage on innovations and to reduce timelines for new services.