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During the pandemic, a consortium of libraries in the Milan area (Italy) interviewed the community and applied sentiment analysis to quickly understand the community's feelings toward online services. The model compares both sentiment analysis and topic detection using algorithms that identify sentiments and topics. The results highlight the preference for paper books but the interest in learning more about digital services. [ABSTRACT FROM AUTHOR]

It aims to separate library activities based on contingent factors - the Covid-19 crisis - which hopefully will not replicate, from library trends that will become permanent in the post-Covid 19 age". (EBLIDA, [9]) Libraries in Italy at the reopening: the new normal On reopening, libraries in Italy had to face many problems starting with security measures and limitations of services to keep the distance. In March of 2020, in Italy all libraries had to close and did not know when they could reopen to users; libraries remained closed until the 4th of May or more. [Extracted from the article]