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A brief historical overview of the library instruction scene in the United States and Canada, an analysis of library instruction conference themes, and the identification of perceptions of librarians attending the LOEX, WILU, and LOEX of the West conferences in 2000 and 2001 reveal that the border may be responsible for significant differences between the two countries. [ABSTRACT FROM AUTHOR]

The present study investigated the validity of LibQUAL+™ scores, and specifically how total and subscale LibQUAL+™ scores are associated with self-reported, library-related satisfaction and outcomes scores. Participants included 88,664 students and faculty who completed the American English (n™ = 69,494) or the British English (nBE = 19,170) LibQUAL+™ language versions in the 2004 data collection cycle. Results suggest that LibQUAL+™ scores primarily measure satisfaction rather than outcomes. [ABSTRACT FROM AUTHOR]

This paper examines the extent to which US. Association of Research Libraries (ARL) are providing services to their distance education library patrons, it reveals whether each U.S. ARL library has a designated librarian in charge of services to distance education students, and it presents the perceived challenges faced by distance education librarians. [ABSTRACT FROM AUTHOR]

The article presents the results of a Web-based survey on usage of information and communication technologies by college professors at the University for Idaho (UI) for research and teaching. As of 2004, higher education is facing two major challenges, namely, shrinking budgets and a trend toward continuously expanding development of information and communication technologies. Constant monitoring for unwasteful management of taxpayers' money impacted changes in the higher education business model from a not-for-profit to for-profit model. Consequently, academic libraries, which are almost fully dependent on university budgets, quickly implemented a management idea to do more with less money. The UI is a land-grant institution with the primary responsibility for doctoral degrees, research programs, and professional public service for the state. The UI has only one main library with northwest special collections, and regular collections reflecting the land-grant tradition of emphasis on the basic sciences, agriculture, and natural resources while providing support in the fields of basic humanities, and social sciences. Since 1995, the library has had a presence on the World Wide Web that provides access to records for the entire print and electronic collection via an online catalog with access to WorldCat bibliographic records.

Presents the results of a library service survey conducted at the Massachusetts College of Pharmacy and Health Sciences in Boston in January and February 2002. Background on the college; Factors affecting the satisfaction of library users; Main reasons for students to use Sheppard Library; Libraries used by students besides Sheppard Library; Things that are lacking in the Sheppard Library collection.

Presents a study which explored the differences in the academic library use of undergraduate ethnic groups in the U.S. Racial characteristics of undergraduates; Percentage statistics on the college experiences of ethnic groups; Assessment of academic library usage.

Deals with a study which described the development and application of a structural equation model on the satisfaction and loyalty of library users in the U.S. Effect of the collection of printed publications on satisfaction of library users; Results from an action-oriented perspective; Implications of the satisfaction and loyalty model on literature studies.

Examines the literature on unaffiliated users' access to academic libraries since the 1950s. Librarians who have contributed to the public use of academic libraries; Reasons for the increased demand of unaffiliated users for libraries; Number of libraries in Virginia which allowed free borrowing to outside users throughout the 1980s; Surveys which reported on policies toward external users.