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The article examines the importance of Web site's usability and accessibility in providing library services in Tennessee. The World Wide Web Consortium (WSC) Web Accessibility Initiative has been established to aid people with disabilities perceive, understand, navigate and interact with the Web. It means designing a user interface that is effective, efficient and satisfying to library users. Incorporating accessibility requirements in the design of new pages are also essential to incorporate the redesign or update of old pages.

The article lists communication strategy which library personnel could apply when dealing with hearing impaired individuals as they access library services in Tennessee. It is important to speak slowly and clearly at a normal rate while avoiding to nod the head while speaking because it makes it harder for the hearing impaired to speechread. It is also important to keep sentences short and finding a way to make a clear point instead of making the person feel left-out.

The article focuses on the core purpose of libraries in providing access information to library users including those with disabilities. A number of libraries have employed proactive approaches to improving service which are to be commended since they have occurred in a climate of increasing demand and tight budgets. Success in offering needed services and referral channels needed by library users will be meet by creating a supportive environment.

The article details the results of studies which measures services to library users with disabilities in public and academic libraries in Tennessee. The study revealed little improvement for the past twenty years making it difficult to give any positive credit to the areas of services where libraries have slightly improved. One factor considered to be hindrance of providing quality library services is the source of funding.

The author discusses tips on how librarians can serve library patrons efficiently despite having temper problems. Through her own personal experience, she explains how one's negative attitude to work and patrons due to a bad day can affect her profession and relevance of the library. When dealing with upset clients, she suggests listening to their concerns first before responding. She also stresses that it is necessary to apologize to patrons for any inconvenience with the library service.

The article focuses on the effectiveness of Software as a Service (SaaS) in libraries. Topics discussed include use of SaaS for library management, reduced startup cost and access of SaaS in mobile devices, need for internet connection for the software, reduced performance of SaaS, ability of vendor to add or remove features of the software.

The article focuses on the relevance of five laws of S.R. Ranganathan which serve as the foundation for the libraries in today's times. It explores the role of these laws in providing and sustaining high quality public services to library users today. A list of these five laws is also presented. It also offers several suggestions on how to provide high quality service to library users and their consequences.

The article focuses on the user centered environment at the Belk Library of the Appalachian State University. It is stated that libraries always create policies that are library-centric and not user-centric. It mentions that library users expect courteous treatment, attentive and well trained staff and clean and attractive environment. It also offers several suggestions to create a user-centered environment.