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Purpose: The aim of this study is to analyze the complaints made on the sikayetvar.com portal about libraries and library services in Turkey from different aspects, taking into account the complaint mechanism, which is becoming more important every day in determining customer perception in almost all sectors. Method: Content analysis, one of the qualitative research methods, was used in the study. The data of the study were collected through the sikayetvar.com portal. In this context, 1,256 entries with the expression "library" on the portal between June 2017 and May 2022 were examined. As a result of the preliminary evaluation, 493 entries that were determined to be suitable for the research scope were included. Data analysis was done with the MAXQDA qualitative research program. Findings: As a result of the data analysis, it was determined that most of the complaints were made to the municipal libraries. The complaints were then categorized under the headings of "others", "university library", "public library", "school library" and "national library." Complaints are classified under the title of each library type, with sub-themes under the main themes created as personnel, services, management, physical conditions, and external factors. Implications: While the intensity of the complaints about the libraries reveals some negativities towards the services more clearly, it also points to the existence of the user group who have expectations from the library management, who are interested and demand improvement in services. As a result of the research, it was determined that most of the complaints were about the attitudes and behaviors of the library staff (%16). The complaint texts also reveal the conclusion that users turn to the online platform because they could not get any results because of the complaints they made directly to the relevant institution before filing a complaint online. In addition, a limited number of new service requests and the feedback of institutions in the form of information and response to complaints were determined in the research. Originality: There are various studies on user satisfaction in the literature. The most basic feature that makes this research different from previous studies is that all the complaints examined are based on real events experienced by library users and conveyed by their own words, and complaints made in the online environment, which is becoming more effective and a priority in the complaint mechanism day by day. [ABSTRACT FROM AUTHOR]

University libraries are the institutions that have responsibilities in meeting the information needs of the user groups they serve. As is in other library types, the user records created in university libraries can consist of personal data that can identify the individuals and these data can be linked with individuals' information-seeking behaviors. At this point, the protection of personal data in university libraries from unauthorized access and use is a necessity for these libraries. This study aims to describe the practices carried out in university libraries related to the protection of personal data. According to determined aim, practices about the management of personal data in 15 university libraries in Ankara are analyzed by interviews conducted with library directors. The results have revealed that the personal data recorded in the libraries shows the variety and the user consent for personal data collection and processing is not obtained in almost half of the analyzed libraries. In conclusion, it is detected that there are deficiencies in analyzed universities in terms of collecting, recording, classifying, keeping, and storing personal data, and obtaining consent from the users for collecting and processing their personal data. [ABSTRACT FROM AUTHOR]

Libraries are bridges between information and the library user in the context of information retrieval. It is necessary to control the information by cataloging according to related standards for accessing the information. The library users want to access information sources by subject as well as other access elements. Therefore, it is vital to create subject entries in bibliographic records. If subject added entries and their redirections are done correctly, it will make it easier for users to access the information they are looking for. The aim of the study is to give information about the subject authority file and to set out the points to be considered in creating the subject authority file. For this purpose, firstly, definitions of authority work, authority control, and authority file were given, and the importance of the subject authority file as information accessing tool was mentioned. Later, useful information on how to create the subject authority file has been mentioned. [ABSTRACT FROM AUTHOR]

The aim of this study is determination of level and characteristics of students reading habits in Department of Persian Language and Literature of Tabriz University of Iran. This Research includes 64 students that they studied at last year in Department of Persian Language and Literature of Tabriz University of Iran. According to the results obtained from investigation of answersheets in 2011, mostly "middle-level readers" are students who were reading books that were related to their educational courses, preferring qualitative literary books that mostly were borrowed from the library and they were studying in first opportunity. Studied sections had moderate effect on reading habits. Students often used the university library's books for research purposes. Female students had better status than male student in both of studying and using of library. [ABSTRACT FROM AUTHOR]

Identity Sharing System enables online sharing the information which is stored on the database of the Central Population Management System by the Ministry of Interior General Directorate of Population and Citizenship Affairs to public institutions, in a framework of principles and procedures specified in the relevant legislation and twenty-four hours for seven days. Identity Sharing System Regulation which was prepared within the scope of "reducing bureaucracy and administrative simplification" in the public sector came into force on December 8, 2006. Ministry of Culture and Tourism, General Directorate for Libraries and Publications made an application to the Ministry of Interior, General Directorate of Population and Citizenship Affairs for their citizens to benefit from libraries easier. Thus Identity Sharing System was opened for the public libraries. When Identity Sharing System began to be implemented at the process of the recording of public library members, library users do not need to bring certified document and library membership procedures that cause delays has been eliminated. [ABSTRACT FROM AUTHOR]

Library anxiety is a subject which has been searched in international platform in its various dimensions since 1986 in which the concept was first defined. On the other hand, this important subject, in the context of this article, as of the end of 2010 year in which we concluded literature survey, has never been handled and studied on in the scope of Turkish Librarianship. Main purpose of this study which is the first article in which library anxiety is studied as an independent subject in the scope of Turkish Librarianship is to draw attention to the subject of library anxiety which is a great barrier for the users before the high level satisfaction relating to the library services, who are the existence reason of the libraries and furthermore is to handle the studies prepared in the past on this subject under a general approach. Furthermore in this study, studies close to the subject in the Turkish Librarianship were handled and a general appraisal was made on the subject. At the final part of the study, place was given to some proposals which are directed towards the discussion of library anxiety in theoretical dimension within the scope of Turkish Librarianship and furthermore some proposals which are aimed to prevent and eliminate the formation of library anxiety in the users during the application (operation of the library) are given place. [ABSTRACT FROM AUTHOR]

This article discusses the story behind the making of a documentary about the extraordinary patrons of public libraries located throughout Turkey. The documentary explored in this article was the result of collaboration between the Libraries of the Ministry of Culture and Tourism, the General Directorate of Libraries and Publications, and the Turkish Librarians' Association. [ABSTRACT FROM AUTHOR]

The provision of library services is a function of an institution's outlook as well as its available resources. Likewise, the "university as a library" approach is related to an institution's ability to satisfy library patrons by meeting user need. Four factors are necessary to implement the "university as a library" approach: well-trained librarians, simple solutions that meet the institution's service requirements, a well-funded budget, and comfortable physical surroundings for library patrons. Another important factor is a fresh and energetic outlook with respect to the provision of library services; specifically, staff members who not only meet the needs of patrons but also provide a welcoming environment for users. Library patrons can find this approach at Bahçeşehir University, where all of their needs are met in a comfortable and peaceful environment without bureaucratic complications. The success of their "University is a Library" approach has compelled Bahcesehir University to share their accomplishment with the rest of the nation through a week-long newspaper campaign. [ABSTRACT FROM AUTHOR]

Total Quality Management (TQM), is a management style that aimed at customer satisfaction. In the organisations in which TQM is applied customer is in the centre of the organization. In other words, in this kind of organisations the customer comes before everything else. Reaching the highest level of the customer satisfaction is among the targets of the mentioned organizations. In this study, primarily, definition of the TQM is going to be made together with its definition, short history, purpose, benefits and factors; besides descriptive information is going to be given about internal customer, external customer, customer centered process and customer satisfaction. In the second part of the study, TQM subject is going to be discussed within the scope of the libraries widely. In this context, after explanation of customer centeredness (placing the customer at the centre), customer satisfaction and benefits of the TQM to the libraries, the subject is going to be discussed in the context of our country. [ABSTRACT FROM AUTHOR]

The main purpose of şis study is to examine şe effect of discipline as an explanatory factor on e-journal use in şe Istanbul University context. In order to meet şis goal, şe data used in şis study were collected by a web based user survey conducted to examine şe e-journal use of Istanbul University Faculty between şe dates of October 2005 and February 2006. şe results revealed şat discipline was statistically significantly associated wiş boş şe 'frequency of use' and 'format preferences'. şe results also suggest şat şe availability of e-journals might be a factor of şe e-journal use. [ABSTRACT FROM AUTHOR]