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Bibliotheken wollen und sollen inklusive Orte für alle Menschen sein und eine positive und wertschätzende Atmosphäre schaffen. Teil davon ist der respektvolle Umgang mit Nutzenden, sowohl im direkten Kontakt vor Ort als auch beim Kontakt über Anmeldeformulare und Webseiten. Im Rahmen des digitalen Denklabors „Critical Library Perspectives“, das im Mai und Juni 2022 von der Staatsbibliothek zu Berlin und der Universitätsbibliothek der Freien Universität Berlin veranstaltet wurde, haben wir uns mit gendersensibler Sprache im Kontakt mit Bibliotheksnutzenden auseinandergesetzt. Im ersten Teil werten wir stichprobenartig Anmeldeformulare und Webseiten aus, um ein aktuelles Bild vom Stand der Umsetzung und Anwendung gendersensibler Sprache in diesen Bereichen zu erhalten. Im zweiten Teil verknüpfen wir Anmelde- sowie Auskunftsgespräche vor Ort und deren Ziele mit der Anwendung gendersensibler Sprache. Aus dieser Verknüpfung entsteht eine konkrete Handlungsempfehlung für Mitarbeitende in Auskunftssituationen, wenn diese eine Person misgendert haben. Libraries want to and should be inclusive places for all people and create a positive and appreciative atmosphere. Part of this is respectful interaction with users, both in direct contact on site and in contact via registration forms and websites. As part of the digital Scholar’s Lab "Critical Library Perspectives", organized by the Staatsbibliothek zu Berlin and the University Library of Freie Universität Berlin in May and June 2022, we explored gender-sensitive language in contact with library users. In the first part, we evaluate registration forms and websites to get an up-to-date picture of the state of implementation and use of gender-sensitive language in these settings. In the second part, we link on-site registration as well as reference interviews and their goals with the use of gender-sensitive language. This link results in a practical recommendation for librarians on how to act in case they misgendered a person face-to-face. [ABSTRACT FROM AUTHOR]

The article "Editorial: Towards a contemporary library - Libraries as a microcosm of a modern relationship between the state and civil society" discusses the relationship between libraries and their users. It is noted that this relationship is often characterized by rule development and enforcement, rather than sufficient user orientation. The concept of the Open Library is given as an example, where users are given more responsibility and therefore less control is required from the staff. Another example concerns the amount of fines for late returns of media, where lower penalties are considered sufficient. It is suggested that an activity monitoring system could be used instead of fines to monitor timely renewals. The article emphasizes the importance of providing electronic resources and additional services such as free book scanners to reduce stress and conflicts. It is also pointed out that a better mutual understanding between library staff and users is necessary. The article suggests that a culture of welcome and open communication can promote changes and improvements in libraries. [Extracted from the article]

The article discusses the concept of the 'Open Library' with regard to its possibilities and challenges from the perspective of a communication expert. The focus of the article is on the fundamental changes that an 'Open Library' brings with it concerning the relationship between the library and its users. The author illustrates from a practical point of view why these changes represent a challenge, but also a great opportunity, for library staff and explains how library teams can prepare for 'Open Library' in a professional and customer-oriented way. [ABSTRACT FROM AUTHOR]

Resource Description and Access (RDA) is not only intended for use in libraries, but also for all cultural organizations such as archives and museums. It is to be asked whether one standard is enough to satisfy the needs of such a variety of different resources available in such institutions. Although, today, there is no intention of using RDA for unique materials, it is crucial to adapt the existing set of rules in order to meet the challenges of a globalized world. This essay illustrates the current thoughts and developments on the topic and will also outline possible solutions for the problems inherent in RDA. [ABSTRACT FROM AUTHOR]

Since the storage capacities in both buildings of the State Library of Berlin have been exhausted, a new storage library has been built in Berlin-Friedrichshagen. The architect for this building was Eberhard Wimmer from Munich. In phase one of the building work, space has been created for about 6 Million volumes. This space is going to be used by the State Library, the Ibero-American Institute, and the Bildagentur für Kunst, Kultur und Geschichte of the Stiftung Preussischer Kulturbesitz. All volumes will be equally available to all users. Also, for the first time, the storage library will be operated by an external service company. [ABSTRACT FROM AUTHOR]

From the users' point of view two aspects are essential for the quality of library online services. On the one hand, relevant content must be available. On the other hand, it should be simple and intuitive to find and to access this content. Therefore, the topics usability and usefulness are of great importance for libraries. This article describes how these two aspects can be evaluated and how libraries can use BibEval and PECI for assessments of their own services. [ABSTRACT FROM AUTHOR]