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Elizabeth García, visually impaired Master's student and, discusses with Natalia García Caballos, a University of Granada librarian, to they share their personal experience in the field of university libraries. Based on their shared experiences, they will explore the expectations, needs, and realities of people with visual disabilities in today's university libraries, their challenges and proposals. Additionally, they will analyse the impact of architecture, collection, service quality, and staff training related to accessibility. They will emphasize the need for academic libraries to effectively adapt to ensure inclusion and equitable access for all users, regardless of their abilities. The speakers will highlight the importance of having accessible, inclusive, and person-centered university libraries where human rights are respected, independence is promoted, and that constitute safe spaces for students. [ABSTRACT FROM AUTHOR]

The Asprodesa Reading Club is made up of people with intellectual disabilities from the west of Almeria. They meet regularly to read books or any other material of interest to the group. In addition to reading, they carry out multidisciplinary activities typical of a reader and/or user. The library is a spirited centre, which is active thanks to the daily or frequent actions and activities carried out with its visitors. The people of the Asprodesa Reading Club are included through reading. [ABSTRACT FROM AUTHOR]

Public libraries work on access to information and user training for people with special needs, be they physical, cognitive, cultural, emotional, etc. Work is carried out on the adaptability of resources, spatial availability, furniture, accessible information points in easy read. Adaptability is essential and a priority so that these users feel welcomed in their right as citizens. [ABSTRACT FROM AUTHOR]

The Local Libraries of A Coruña (Galicia) have taken on the challenge, as public libraries, to guarantee the access to information and culture to all citizens. To this end, they have developed a series of programmes that promote spaces for participation, social inclusion and community development. To this end, libraries have implemented social inclusion programmes in those areas where library staff consider it relevant to seek alliances with other sectors for the development of social significant projects where libraries want to direct and focus their approaches. All these efforts aim at making the library an inclusive place where users see the library as a safe space that contributes to increasing their self-esteem and independence. [ABSTRACT FROM AUTHOR]

Libraries must be disability-inclusive in order to be as accessible as possible. This requires an understanding, first, of the needs of different groups with physical, sensory or cognitive disabilities and, second, of the areas covered by accessibility and the characteristics that they must have. This will make it possible to offer all users equal opportunities to access the library's equipment, services, activities and documentary collections. [ABSTRACT FROM AUTHOR]

Despite the fact that the concept of inclusion is increasingly present in Spanish libraries, recent research has shown that libraries are normally still far from being inclusive. After reviewing the main definitions of the concept of inclusive library in the Ibero-American context, the library community is invited to broaden the scope and dimension of the term following the work done in the business sector and in libraries from English-speaking countries. This paper reviews some of the initiatives to achieve inclusion carried out in Spanish libraries and the differentiating aspects that make a library inclusive or not. The paper also offers some guidelines that may bring us closer to the creation of truly inclusive libraries. [ABSTRACT FROM AUTHOR]

El artículo discute sobre las Redes de Bibliotecas en los Municipios de Cártama, con foco en los objetivos primordiales de las bibliotecas municipales en la promoción de la lectura. El artículo también se centra en una propuesta para escribir libros en el campo del conocimiento humano y brindar información a los usuarios de la biblioteca a través de la creación de contenidos..

This paper presents a model for the analysis of the digital challenge of university libraries. This model, which has in its core the generation of value for users, can be structured in five layers crosscut by digital transformation: the service model, the processes, the professionals and the applications, the contents and the buildings and infrastructure. The digitalization forces the alignment in the operation of every action area of libraries, which requires a constant effort in professional training and profile adaption. New opportunities emerge at the same time as new risks arise which need to be faced. [ABSTRACT FROM AUTHOR]

In OCLC, as administrators of WorldCat, which is the world's largest database of library collections, we are aware of the way in which metadata generate better results for libraries. WorldCat is helping libraries all over the world to potentiate their collections by means of a sophisticated metadata infrastructure which allows them to have a greater impact. It also promotes public reading and facilitates the citizens' access to information by making library collections localizable and accessible from everywhere, independently of whether they are physical, electronic or digitalized. This also boosts the visibility of libraries online, highlights the importance of the work done by the professionals and promotes the development of shared services. [ABSTRACT FROM AUTHOR]

Size does not categorically determine the management of a library, but it will have a different impact on some aspects, especially because it will depend on the services it offers and the user population it addresses. The key is to find a balance between infrastructures, funding and staff in order to carry out their mission. Of these three elements, staff is the most crucial point, not so much in terms of its size but because of its involvement, motivation and training. [ABSTRACT FROM AUTHOR]

User-centered libraries allow for the development of life skills. The importance of this capacity lies in the fact that one of the main focal points of education in the 21st century is 21st century skills. Organizations such as Unesco, EU, P21, AT, Annex, OECD, Nets, Naep, enGauge, etc. support this perspective and propose lists of skills needed to perform in today's society. However, what is the right place to acquire these skills? Although the first answer would be the school, this paper aims at explaining how libraries are the right places for the development of skills when they are able to deploy their capacity to be informal education centers. Being this a personal report, the paper shows different examples based on my personal experience, both related to the influence libraries had on the author and to the way the author, as a librarian, influences other users. [ABSTRACT FROM AUTHOR]

Does size matter? It depends. It does not matter when it comes to essential services. This is because both big and small libraries have the same aim, i.e., to offer a quality service to the user. The difference is mainly found in the resources available to one or the other. Size does matter in terms of offering spaces, specialized library staff and information and technological resources, etc. Small libraries stand out for having one person in charge of everything, who must be functional and versatile to be able to carry out all the work full time, being fundamental in this case the creation of collaborative networks. The reward for the users and the librarian is thus the closeness and familiarity in creating a community around the library and being a reference center for the town's cultural dynamization, which is also my case. [ABSTRACT FROM AUTHOR]

A key part of the documentary heritage of a small town has been digitalized by a group of citizens who gathered through a makerspace of the local library. The newspapers and journals repository is freely available for everybody in open access and also from the library's website. The dissemination of information is thus multiplied by digitalization, reaching a larger number of readers. This is a fully replicable experience, which is easy to carry out and which favors the cultural production among library users. [ABSTRACT FROM AUTHOR]

What would happen if Libraries were able to bring reading and books to your home? Needless to say, we are talking about exceptional circumstances, but perhaps users would welcome this more than expected. Under the exceptional circumstances brought by the COVID-19 pandemic last year, it seemed that everything could come to an end, shut down and be put on hold. Once again, however, The Libraries reemerged as essential and special services to help our users. Among the many tasks accomplished, the Library of Valdepeñas (Jaén) brought the Library to your home. [ABSTRACT FROM AUTHOR]

The current health situation has caused, among other social, relational, employment changes, etc., an accelerated and exponential increase in the use of technology. This is because in all areas, libraries included, technology has been key when it comes to connecting with users, adapting and creating new services. What have been the applications that have allowed us to remain on the scene? What technological routes have we travelled? We will draw a sketch of the ecosystem of applications; a very broad, diverse and changing ecosystem that makes undoubtedly a bet for the present. And for the future? [ABSTRACT FROM AUTHOR]

The evolution of the eBiblio service is analyzed in broad terms, from its start in 2014 to the end of 2020. This paper describes the management and functioning of the service and then, it analyzes how it became one of the most valuable services during the pandemic. [ABSTRACT FROM AUTHOR]

The management of user service has become a fundamental aspect in library management today. The essence of the current libraries is based on the relationship between people, specifically between those who provide services and those who make use of them. Thus, as user service is mainly a matter of communication, several aspects are analyzed: the communication skills needed for the professional librarian to offer an efficient quality service, the communication with dissatisfied users, user service in no face-to-face scenarios, the attention to users with special needs, as well as that provided in extraordinary situations, such as the one required by the ongoing health crisis. We conclude by offering some recommendations to provide an effective user service in libraries. [ABSTRACT FROM AUTHOR]

After an introduction where we briefly address the history of libraries in Seville since the sixteenth century, we address the present and future of the public libraries of Seville capital and their relationship with society. [ABSTRACT FROM AUTHOR]

El artículo discute un curso de formación para la Gestión de la servicio al usuario en las bibliotecas y pautas para una comunicación eficiente y de calidad con los usuarios de la biblioteca que ofrece la Asociación de Bibliotecarios de Andalucía. El artículo también analiza, Protocolos de acción para la reapertura de bibliotecas después de la pandemia Covid-19, programas sobre desarrollo sostenible de bibliotecas dentro de la agenda 2030.

Over the years, the history and evolution of Pozoblanco's Library has been based on several fundamental premises that have led to its growth: the attentive and constant listening to the people to meet their demands and the boundless participation offered to the community to meet their needs. To this effect, library professionals have had to adapt themselves and undertake the changes emerging from those needs by reinventing themselves, day by day, and by making their transformation visible to the public. A change in the library facilities made by graphic design professionals has allowed the display of a corporate image, suited to the current needs, which defines the identity of Pozoblanco's Library. A motto, "You and I make the library", and a distinct image ascribed to this concept throw a spotlight on the open, innovative and communicative features that characterize the library. Users are one of the library's great assets. The library raises its supporting pillars according to what society dictates. It maintains a continuous synergy with the community. The library staff has learned to work following common guidelines and to take care of the corporate brand with rules that regulate the image in a simple, unitary and coherent way to prevent its deterioration. Over the three years of experience with the brand, it has been proven that the strict care of its implementation has influenced significantly its success, thus improving the way in which the community approaches this service. Its personal seal has given the library character, seriousness, quality and professionalism. The local library is still constantly listening and attentive to new demands. However, there is no doubt that Pozoblanco's Library also dictates today many slogans and messages about its identity to its people through its corporate image. [ABSTRACT FROM AUTHOR]

This paper addresses the different stages in the creation of a Digital Photo Library in a Public Library. These range from document collection to the processes of updating, computerization and cataloguing, as well as the use of Social Networks as a tool for the dissemination of the photo library contents. In particular, this paper emphasizes on the importance of the local collection for the library users. [ABSTRACT FROM AUTHOR]

El artículo ofrece información sobre el premio Plan social media de la Biblioteca Pública de Arroyo de la Miel. Los temas discutidos incluyen el lanzamiento del software proyecto Biblioteca 2.0, su enfoque en mejorar la comunicación entre los usuarios de la biblioteca, el personal de la biblioteca que usa este software, las bibliotecas que llevan a cabo análisis de la competencia usando este software.

El artículo ofrece información sobre el Premio AAB a la Mejor Iniciativa Biblioteca 2019. Los temas discutidos incluyen la oferta de biblioteca de este premio, su enfoque en mejorar la Marca de las bibliotecas, el uso del software Web 2.0, las redes sociales utilizadas por las bibliotecas públicas y cómo mejora la comunicación entre los usuarios de las bibliotecas.

Se analizan las medidas implementadas en la Biblioteca Pública Arroyo de la Miel para desarrollar una programación de actividades variada, diseñada para el ciudadano y dirigida a la comunidad, adaptando espacios y conciliando necesidades. Se describe la tipología de actividades que se desarrolla en el periodo 2014- 2016 y la respuesta de los usuarios a estas iniciativas. [ABSTRACT FROM AUTHOR]