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This article develops a concept for public libraries by analysing 'breakpoints of life', e.g., first school-day or last school-day, wedding or divorce, the first job, or losing a job as a particular moment for a library visit. To respond to the non-user's need, the library has to develop ideas supported by its collection, e-resources and outreach activities. [ABSTRACT FROM AUTHOR]

In this paper we analyse and compare the opening hours of 50 randomly selected university libraries in Austria, Germany, Canada and the USA. Thus we want to answer five concrete questions concerning opening hours, such as ''Is there a correlation between opening hours and size of a library?'' The study reveals for example that larger libraries have extended opening hours. [ABSTRACT FROM AUTHOR]

Prohibition and mandatory signs are standard in German libraries. Hardly a library wants to miss out. As part of a student seminar, the effect of these signs was studied, especially color and contrast effects but also and mainly effects on the customers. Are prohibitions and mandatories integrated into the communication strategy? The paper shows that the number of prohibition and mandatory signs in most libraries is very large, the design unprofessional-looking and the statements are often ambiguous. For the purposes of customer management the paper shows some alternatives. [ABSTRACT FROM AUTHOR]

The VD 18 feasibility study commissioned by the Deutsche Forschungsgemeinschaft has been completed. Drawn up by an expert supported by an advisory committee, it deals with the structural, organisational and financial aspects of this major project. -- Here are some comments from the viewpoint of a specialist and future user. [ABSTRACT FROM AUTHOR]

At the university library in Oldenburg a new „learning space" was created at the cost of „traditional" library services. Thanks to a project for the organisational integration of IT services and library, it was possible for the first time to meet changed users' needs with an overall concept. As a result, library and IT services are now jointly available at one location. [ABSTRACT FROM AUTHOR]