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Start Over Author "Gómez-Camarero, Carmen" Publisher elsevier b.v.
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1. The Impact of Information Behavior in Academic Library Service Quality: A Case Study of the Science and Technology Area in Spain.

Author

Pinto, Maria, Fernández-Marcial, Viviana, and Gómez-Camarero, Carmen

Subjects
*LIBRARY public services, *ACADEMIC libraries, *LIBRARY quality control, *SCIENCE & technology libraries, *LIBRARY users, *ACADEMIC libraries & faculty, *LIBRARIES & scholars, *INFORMATION-seeking behavior, *QUALITY control
Abstract

This research explores the extent of service quality in Spanish university science and technology libraries, based on the expectations and perceptions of their users: faculty and researchers. Users' information behavior is analyzed with the specially designed BiQual tool, which reveals specific needs such as the greater importance of electronic collections and improved electronic access. [ABSTRACT FROM AUTHOR]

Published
2010
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