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The authors describe how they use online social networks in creating learning communities with their library staff, library users and their fellow librarians. They learn library management strategies from the experiences of other librarians as described by library-focused websites. They create training modules with assistance from library professionals using social media networks.

The article offers advice for library directors in the U.S. on protecting customer records. The author notes that library directors need to educate themselves on the laws protecting the confidentiality of library and customers. Library staff members must be trained so that they know what procedures to follow if the police should request confidential library records from them. This training should include some background information about the Bill of Rights, the Patriot Act and state privacy protection.

Discusses computers and Internet access in libraries and the experiences of the author in drafting an Internet use policy for a library. Comparison of the policies of various libraries; Rights of library patrons; Issue of children and the Internet; Access control; Success of the policy.

Presents the experiences of the author in drafting policies for computer use in a library. Efforts of the author and library staff to find a balance between freedom and the protection of library patrons; Training of the staff in the procedures; Rights of library patrons; Effect of the policy on the number of complaints received by the library.

Presents the experiences of the author as a librarian and a writer for this magazine. Work of the author in writing library policies; Importance of policies to libraries; Role of American Library Association guidelines in many library policies; Mention of Internet access for library users, including children; Issue of privacy for users.

The article offers advice for library administrators on providing cheap or alternative technological services to library users. The author recommends to create a presentation using Microsoft PowerPoint to advertise current programs and services offered by the library. PowerPoint viewer is a free and downloadable program for running presentations. Google Co-op, which allows anyone to set up a customized search and place a search box on his or her own site, can also be used for libraries. The Ann Arbor, Michigan District Library Web site uses an underlying content management system called Drupal and integrates blogs throughout its structure.

The author recalls an experience of working in a library whose efforts to promote its resources to patrons backfired. She calls upon Online Public Access Catalogue vendors to integrate recommendation engines with circulation records to produce a service that will promote items still on the shelf. She believes that any change in the library's system that may improve its services to patrons without a significant increase in operation costs is a good idea.