Search

This article presents tips on improving a library's user experience. Topics discussed include the benefits of a friendlier, more cohesive signage system, the importance of an empowered staff who will help people accomplish tasks in a faster, more convenient way, and the possibility of librarywide alignment.

Focuses on the relationship between library management, staff, and the public in the U.S. Decline of quality of service offered by public libraries; Proper library decorum; Policies for abusive library users.

Presents a story depicting the growing problem of U.S. public libraries concerning elder patrons who spend their entire day in the library chatting with staff and other patrons. Profile of elderly library patrons; Reaction of library employees to patrons who linger in the library; Ways of dealing with said patrons.

The article discusses the author's opinions regarding services that libraries should offer to their patrons. The author's reaction to the article "Reasons for Optimism," that appeared in the May 15, 2009 issue of the magazine "Library Journal" are presented. Steps that the author feels that librarians can take to improve services that are offered to customers are mentioned, such as to have a positive attitude.

The article presents a response to a case study that involves the way in which librarians should react to intoxicated patrons. The author suggests that the library director should view the actions of the drunk patron before making a decision on how the situation should be handled. Actions that the author feels that library staff should take in regards to intoxicated patrons are discussed.