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The article explores how concepts from the fast casual restaurant industry and the idea of the "fourth place" can alleviate library anxiety by creating a more inviting academic library space. Topics include the sociology of space theories, equitable space design, and the fast casual movement's elements like flexible seating and attractive surroundings.

This study investigates cataloguing and classification as a predictor of library use among users of libraries of public universities in Kwara State. Descriptive survey method is used for the population of users of libraries of Kwara State University, Malete and University of Ilorin. Convenience sampling is used to select 427 users who filled the online questionnaire titled Questionnaire for Cataloguing and Classification as a Predictor of Library Use among Users of Libraries of Public Universities in Kwara State. Findings revealed that 69.1% of users consult the library catalogues before using information resources, while subject, class number, series and author(s) of information resources are the major access points used in searching and locating information resources to be used in the library. This study concludes that consulting library catalogues before using information resources minimizes the stress users will go through when searching for information resources in the library and increases users' library usage. It recommends amongst other things that cataloguers and classifiers of libraries of public universities in Kwara State should ensure that catalogue cards are properly filed and subjects of information resources of their libraries are adequately covered in order to enhance easy location and use of information resources. [ABSTRACT FROM AUTHOR]

This paper looks at a number of library projects that, together, have improved the quality of the college's library catalogue. Through a necessary project involving searching for thousands of titles on a title-by-title basis, several smaller related library catalogue projects developed resulting in overall catalogue enhancement and improvement. Ultimately, this work has resulted in an increase in usage of our physical resources. The paper also discusses the benefits of such projects to both the library and patrons and considers future related projects that could be undertaken. [ABSTRACT FROM AUTHOR]

This paper was composed with the objective of engaging in an analytical review of literature related to Library Anxiety in students with special emphasis on academic libraries. This paper extensively covers the spectrums of Library Anxiety theory, scales for measuring Library Anxiety, sources of Library Anxiety, impacts of Library Anxiety on students, and ways and means of reducing Library Anxiety. This analytical review points to the fact that Library Anxiety is a common phenomenon among students that adversely influence their ability to utilize information sources and services which affects their academic performance. Suggestions are also made for strategies to reduce students' Library Anxiety levels and uplift their self-confidence, thereby helping them to become effective library users who are free from unpleasant and uneasy feelings. [ABSTRACT FROM AUTHOR]

A smart self-service kiosk (SSSK) in a library ensures that users are able to access library services without the help of librarians regardless of the location. An SSSK is web-based and allows library users to access library services remotely. Library users are able to check the availability of information resources, the location of the information resources, and the number of copies of a particular information resource in a particular library. This study sought to investigate the provision of information services at the National University of Lesotho (NUL) Library with a view to suggest a framework for implementing an SSSK. It could be like a point-of-sale self-service touch-screen kiosk check-out, like those used in supermarkets up and down the country, an information point in a tourist attraction, or a kiosk in an airport that allows people to check in without joining a counter queue. An SSSK would be different for every specific field, depending on the specific planned application. In the field of library and information sciences, an SSSK would be used to search for the availability of books, the location of books and to check a book in and out of the library. For this study a literature review was conducted to demonstrate a need for a framework which involves the provision of information services through an SSSK at the NUL Library. The study identified the need for an SSSK to provide reference and information services at the NUL Library. This includes searching for the availability of information resources or just books like elsewhere, the location of such information resources, as well as the self-checking in and out of information resources in the library. The library users through the web portal of the SSSK would also be able to access the library services remotely. The study proposes a framework to provide information services through a SSSK at the NUL Library. It is hoped that the proposed framework may serve as a benchmark and guideline for the provision of information services through a SSSK at the NUL Library. [ABSTRACT FROM AUTHOR]

The study investigated the inhibiting factors of selection and acquisition of grey literature in universities libraries. In carrying out this study four research questions were posed. The study employed a descriptive research design with a questionnaire as the research instrument. The study was carried out using Statistical Package for the Social Sciences (SPSS) application software. The findings of this study show that, grey literature contributed greatly to national development since they sometimes originate from scholars and grey literature are publications which served as important materials to users of academic libraries, among others. It also show that libraries select and acquire grey literature for academics research purposes, such as civil society or non-governmental organizations reports, academic works, research records, project, research reports, conference papers, and theses, dissertation and government documents, government reports, white papers, memoranda, conference proceedings, technical specifications, bibliographies and maps and evaluations, among others. The findings indicates that, academics libraries were facing numerous obstacles in selection and acquisition of grey literature such as grey literature is not accessible through the normal distribution channels, and grey literatures are hard to locate but which in most cases contain relevant and important data. Recommendations were proffered. [ABSTRACT FROM AUTHOR]

The study examined User feedback on the elements influencing the efficiency of resources, services, and facilities offered by higher education institutions' libraries. This study distributed 1164 questionnaires and received responses of 1030, the overall response percentage is 88. The survey found that the response rate varied between 71 and 100 among teachers, 68 and 91 percent among research scholars, and 84 and 95 percent among postgraduate students. The study found that the majority of students visit the library once a week. The study reveals that the majority of the users (nearly 96%) responded positively and expressed their view that the existing timings as convenient to avail the library facility on the campus. The study highlighted that the majority of library users responded as somewhat effective about factors contributing to the effectiveness of facilities, services, and resources provided by higher education Institutional libraries. The study recommended that library personnel be proactive in their interactions with library patrons and assist them in finding effective solutions to information-related difficulties. [ABSTRACT FROM AUTHOR]

The study focused on use of social media platforms by library staff to market library services at Uganda Christian University, Mukono. The study objectives included; to identify the types of library services offered by the library, social media used in marketing library services and challenges faced by library staff. The study adopted a case study research design. The study population consisted of 12 library staff who were selected purposively. Data was collected using in-depth interviews and observation methods and was analyzed qualitatively using content and thematic analysis. The study findings revealed that both traditional and online library services were provided to patrons in the library. Various social media platforms were used for marketing library services. Library staff faced various challenges in marketing library services using social media; patrons had limited awareness of existing social media platforms for the library, there was no policy to guide staff on how to use social media platforms. The library had limited computers and related computer accessories to support provision of library services. Some library staff also lacked the knowledge and skills to provide library services using social media. The library Wifi was unstable and costly to be consistently used by reference library staff to support their work. The study recommended that trainings should be organized for both library staff and users on how to access, and retrieve information resources from the library social media platforms. Library patrons should be informed about the library official social media platforms. Also library management should develop a clear policy to guide staff on the use of social media platforms in marketing library services, acquire modern computers, relevant computer accessories and provide stable internet to support reference librarians and IT staff to market library services and information resources in the library. [ABSTRACT FROM AUTHOR]

This study set out to investigate the reference service provision at the National Film and Television Institute (NAFTI), Ghana from the perspective of users. A total number of 335 copies of questionnaire were administered to students and faculty of the National Film and Television Institute out of which 234 copies of the questionnaires were returned and used for the study representing a 69.9% response rate. The findings show among others that though the majority of respondents found the services and resources provided in the reference section coupled with staff attitude and skills of the library satisfactory, there is lack of electronic reference service provision. The researchers therefore strongly recommend the immediate adoption of electronic tools for reference service provision in addition to adequate user education. [ABSTRACT FROM AUTHOR]

This paper intends to examine academic library services and facilities for university students at the tertiary level in Punjab. It has been observed that all educational institutions specifically higher education has an academic library to facilitate the students in terms of their academic activities and research-oriented tasks. This study has been conducted to measure the response of library patrons of two Public Sector Universities in Punjab, Pakistan. The unit of analysis has been based on the enrolled students of the University of Gujrat, Gujrat, and Government College University Faisalabad, Faisalabad, Pakistan. A sample of 16 students (8 students from each university and half male and female student ratio) has been selected using a purposive sampling technique. An interview guide has been developed and a case study method has been used to conduct in-depth interviews of the library Patrons. It is worth stating that researchers conducted interviews in the academic library of the relevant universities' main campus. Data analysis has been done with reference thematic analysis technique. The study finding asserted that library patrons reported that research support services and internet facilities had been provided by the library administration. Similarly, the study findings revealed that a silent zone of study, printing, and photocopy facility had been provided to support academic activities at the university. Likewise, the study results indicated that an online public access catalog, reference and periodical section, and open reading area had also been provided by the library staff to the library patron for the smooth running of research activities. [ABSTRACT FROM AUTHOR]

This study has been designed to examine the digitalization of resources in academic libraries in Pakistan. The world continues its flow of digitalization through the internet such as people starting jobs online, online selling and purchasing businesses, online shares, and investment during the time of Coronavirus. Hence, the digitalization of libraries has no exemption. A purposive sampling technique has been employed to select 16 participants (8 students and 8 library professionals) from the academic library of the University of Gujrat. Further, an interview guide has been developed to conduct case studies. The data collection process takes place within ten working days. Similarly, the data has been presented as a thematic analysis and discussion has been made accordingly to conclude. The study findings conclude that academic libraries digitalize their resources for the smooth running of academic activities for the library patrons including AV aids, e-books, e-journals, online databases, online library services, e-resources, internal facilities, online discussion forums, online queries, and provisional material online. [ABSTRACT FROM AUTHOR]

More than seventy online studies were reviewed to identify awareness, usage, satisfaction, and challenges of using information resources and services in academic libraries by users. The main objective of this study is to review the literature on information resources and services regarding awareness, usage, impact, challenges, satisfaction levels of users of various academic libraries. The study includes research papers published in national and international journals and other sources available on the internet. A review of various studies revealed that users use library resources and services for various purposes. Studies reveal that most users are satisfied with print resources, but they face problems while accessing online resources due to lack of skills to use these resources. Most students today rely on online resources, but a lack of training prevents them from getting the information they need. Most of the studies have suggested that the library should play an important role in providing information literacy program and user studies at regular intervals in their institutions to provide better library and information services to the users. [ABSTRACT FROM AUTHOR]

Digital Resource awareness was studied among Medical Deemed University Libraries students in Maharashtra. The study used a questionnaire to investigate four Medical Deemed University Libraries of Maharashtra. This study examines digital resource utilization, purpose, frequency, locality, and preference. The study indicated that Maharashtra Medical Deemed University Libraries users were moderately aware of digital medical resources and used them mainly for the education, Learning, and knowledge updating. Students use e-journals, standards, reports, patents, and trade reports. This survey explores how Maharashtra Medical Deemed University Libraries students use electronic resources. Customers of Medical Deemed University Libraries have difficulties using digital resources because of a lack of training or orientation, slow internet, an energy crisis or load shedding, a lack of printing facilities, the lack of full-text access to the majority of journals, a lack of awareness, information overload, and insufficient digital resource consumption. However, these factors are not statistically different from low levels of satisfaction and low internet speeds. The findings improve digital library services and resources. This research advanced medical e-resources and services. The results may enhance digital library services and virtual culture in designated medical Deemed University libraries, notably in Maharashtra. The author has considered medical students for this research survey. The structured questionnaire was randomly distributed among the four Medical Deemed Universities, which covered 200 UG and PG paradigms, with the scrutiny of the distributed questionnaire with speculation. [ABSTRACT FROM AUTHOR]

The evolution of information communication technology tools has caused unprecedented change in the information seeking behavior of library users to the extent that the relevance of academic libraries in the 21st century is often being questioned. Consequently, academic libraries are trying their best to innovate and find innovative solutions to keep abreast with the changing needs of library users. This review seeks to provide understanding of the changing roles of the 21st century academic library. It also considered the studies done on the key paradigms, major changing roles of the academic libraries, recent technologies in the library and the way forward. Considering these, this review seeks to bring to the limelight the roles of 21st century academic libraries in view of arousing the interest of people and debunk the notion of others who criticize the relevance of the library. [ABSTRACT FROM AUTHOR]

The study aimed to understand the present scenario of the Islamic University of Technology (IUT) Library, including service strength, resources, user expectations, etc. The researcher also tried to identify its use of it. User's expectations and identifies the loopholes. A formal questionnaire was formed and distributed to the final-year students who completed graduation last academic year (May. 2022). Recent, relevant articles are also reviewed to strengthen the research. SWOT analysis is also done., IUT Library has been using around twenty-five different country uses, and their needs and expectations vary. Based on the output using the Excel diagram, the researcher found 40.76% of the user comes to the library for reading room use and are more interested in other things. Less priority, highest priority, drawbacks, etc., identified. University library professionals will be encouraged to evaluate their resources and user needs. This paper may help to develop library systems and services that libraries can develop based on the user's needs. After implementing the recommendations, further study may be conducted to know the progress. [ABSTRACT FROM AUTHOR]

Library is the heartbeat of research and development in the educational sector. However, since the digital transformation, library patronage had swayed like a pendulum creating gaps in patronage. Expanding (to schools) and extending (to host communities) the tenets of academic librarianship to far reaching ends is imperative to improving library services and increasing patronage. This study attempts to extract from heads of household and librarians, their opinion on domesticating some library services through inclusion of new services for students within and outside the library/school environment, obviously to salvage patronage and contribute to learning performance of students. The survey design was adopted, questionnaire was used as the instrument for data collection, and descriptive statistics deployed for data analysis. Data was collected from randomly drawn local communities where higher institutions and academic libraries exist. The results showed an overwhelming support for domestication of library services and extension of library services beyond the present status quo. It is believed that the domestication will encourage students reading habits, build a stronger student-librarian relationship, provide career based information and serve host communities by meeting their information needs. Creating a library-user friendly policy will improve the working relationship among librarians, library users and parents who desire good learning platforms. [ABSTRACT FROM AUTHOR]

To ascertain the degree to which Internet users are aware of and utilize Internet resources and services, a survey was performed in Union Territories, the results of which are reported in this study. The study looks at how Internet users utilize search engines to find information. Data collection methods included a survey and follow-up interviews with postgraduate students, faculties, and librarians. The chosen sample of 12 Colleges received a total of 300 questionnaires; 271 valid samples were obtained. The information was examined based on the demographics of Internet users, how they search for information online, how they utilize online tools and services, how reliable the information is online, how difficult it is to use the Internet, and how much Internet literacy is necessary. More time was spent online by the academic staff than by the pupils. Although Internet search engines were the most popular means for finding information, other approaches were also employed, including databases, gateways, and the World Wide Web (WWW). As significant Internet services, respondents cited search engines, email, and the World Wide Web. About 60% of respondents thought that the Internet was a helpful tool for education and research because of the high quality of the information available there. Some of the variables affecting Internet usage were listed as slow speed, lack of training, and information overload. Additionally, suggestions are provided to enhance the usage of the Internet, such as the creation of subject gateways and a well-planned Internet literacy programme. [ABSTRACT FROM AUTHOR]

Blended library services are reinforced by academic librarians to deal with the challenges that come from the changes caused by the pandemic. Transformation is reflected through information and communication technologies that are in constant development and available to users remotely. This study discusses the extent of usage and effectiveness of blended library services at the University of Baguio library by the students, faculty, non-teaching, and other library users. Blended library services covered online platforms, online resources, online circulation, online reference service, online information literacy (IL), and online want list form. This study used a descriptive research design to gather the information that will systematically describe the current status of the UB library online services. A survey questionnaire formatted in google form was employed to gather the needed information. The findings of the study reveal that the blended library services of the university have been utilized - much utilized by the users, specifically canvas LMS resources of online resources, online document delivery of online circulation and the library e-mail: library@e.ubaguio.edu of online reference service, other feature of blended library services have not been used to their full advantage. Furthermore, the blended library services are highly effective as assessed by the faculty, non-teaching staff, and other library users. Based on these findings, it is recommended that the Library strongly endorses additional databases and integration of these databases, library guides, and library services in the canvas LMS; regular posting of the blended services in the UB library social media account and platform for easier accessibility on the part library users; lastly, re-evaluate the way the development, manage and deliver marketing strategies of the blended services. [ABSTRACT FROM AUTHOR]

The study examined social media use: a catalyst for service delivery in academic libraries in south-south Nigeria. Four objectives and research questions guided the study. Descriptive survey design was adopted for the study. The population of the study (197) comprises of 82 library staff in University of Benin (UNIBEN), Edo State, 90 in University of Uyo (UNIUYO), Akwa Ibom State and 25 in Maritime Academy of Nigeria (MAN), Akwa Ibom State all in South-South Nigeria. No sample was used for the study due to the manageable size of the population. A structured questionnaire titled: "Social Media Use for Service Delivery Questionnaire (SMUSDQ) was developed in line with the research questions. Copies of the questionnaire, which contained four research questions and thirty-five items were distributed to the respondents and collected on the sport while 100 percent return-rate was achieved. Data collected with questionnaire was analysed using frequency tables and simple percentages. The findings of the study indicated that social media platforms used by library staff for services delivery include Whatsapp, Facebook, Telegram, Twitter, also that the services rendered by library staff using social media include current awareness services, display of new arrivals, reference service, posting of library and institution's events, overdue reminder user education, document delivery service, reservation service. The study further revealed that hindrances to rendering services through social media include poor internet connectivity, erratic power supply, issues of privacy and inadequate feedback from users, technophobia, inability to use social media tools, inadequate awareness of social media tools, poor cooperation among staff and poor finance of the library. Possible solutions to these hindrances as revealed by the study include attending workshops, seminars and conferences, constant power supply, regular internet subscription for the library, personnel training and development and unity among staff. The study concluded that libraries will serve their patrons effectively if they utilise the potentials inherent in social media for their services and will have a fast communication and responses rate from their patrons. The study recommended amongst others that academic libraries should create social media handles like Facebook, Twitter, Instagram, Telegram, Tiktok, blogs and so on and specifically assign a staff to manage it and make it visible to the library patrons. Also the academic library management should advocate for regular Internet subscription and use of alternative power supply like solar powered inverter for the library so that the library can always connect with its patrons at all times. [ABSTRACT FROM AUTHOR]

This paper investigated user satisfaction as a predictor to library patronage among undergraduate students in Federal University Oye-Ekiti, Ekiti State, Nigeria. The instrument used was a self-developed questionnaire by the researchers. The questionnaire validation was subjected to the scrutiny of the experts in the areas of the variables studied; it gave a reliability coefficient of 0.855 (85.5%) for library patronage and 0.837 (83.7%) for user satisfaction. A response rate of 100% was achieved. Data were analyzed using descriptive (percentage, mean, average mean and standard deviation) and inferential (Pearson Product Moment Correlation) statistics. The study revealed a significant relationship between library patronage and user satisfaction (r = 0.000c, N = 100, P < 0.05) among undergraduate students in Federal University Oye-Ekiti, Ekiti State. The study concluded that adequate customer care services from the library staff would increase undergraduate students' library patronage. It is recommended that university management in conjunction with the university library management should ensure adequate provision of relevant and current information resources for the students use in the library. Also, the library management should endeavor to proffer solution(s) to most of the issues that militated the effective usage of the university library. [ABSTRACT FROM AUTHOR]

Purpose - This study aims to explore the online services provided by the university libraries of Bangladesh during the COVID-19 pandemic and how they cope up with the new demands of the students and faculties to support online teaching and learning activities. Design/methodology/approach - The descriptive research design of the online survey was used to collect data from 50 public and private university libraries. The population of this study was 160 UGC-approved universities in Bangladesh. A structured online questionnaire was developed using Google Forms and delivered to 72 university libraries via Email. 50 university libraries responded to the survey, and later the data were analyzed using SPSS v-25.0. Findings - The findings of this study reveal that to support online teaching and learning, and research activities, most of the university libraries of Bangladesh started to provide online library services for their patrons. This study suggests libraries need to improve their technical infrastructure and provide equal opportunity to each professional for acquiring new technical skills of various emerging library tools and techniques to disseminate knowledge using a digital platform. Libraries also need to promote their services through email and social media to make library users aware of the new services and also need to secure more funding from the university authorities to acquire more electronic resources. Limitations - With the COVID-19 movement and safety restrictions, we had to rely only on online data collection methods. We could not manage a large part of the university libraries because the contact information was available on the university web directory. Originality - This study will provide a comprehensive idea about the ability of the university libraries of Bangladesh to provide online library services in emergency/pandemic situations. A few studies have been published that focused on university library services during the COVID-19 pandemic situation. This study is the first effort to provide a combined picture of all the online services offered to the patrons by public and private university libraries in Bangladesh. The researchers believe that the library professionals, university authorities, and policymakers in Bangladesh will highly be benefited from this research by understanding the strengths and weaknesses of the online library services. [ABSTRACT FROM AUTHOR]

This study is on exploring the impact of library education in addressing library anxiety among first year students of Coal City University, Enugu, Nigeria. The study aims to ascertain the impact of library education in addressing library anxiety. Four specific objectives and four research questions were formulated to guide this study. A total of two hundred and twenty-eight (228) year one students formed the population of the study. These are the students who had library education for the year 2022/2023 academic year. Questionnaire was used as the instrument for data collection. Data collected were analysed in line with the research questions using frequency and percentage and presented in charts. The research findings revealed that library anxiety affect the way students use the library, however, disturbances and noise inside the library, size and space of the library, unfamiliarity of the library arrangement, crowding of the library, attitude of staff and poor ventilation in the library contribute less to library anxiety among first year in Coal City University Enugu. The students are aware of library education programmes such as use of library course and they participate in the use of library course. The library education has really played key role in ensuring that there is no form of library anxiety among the Coal City University freshmen and that they use the library effectively and efficiently. Based on the findings, it was recommended that the library management should create avenues to always encourage the library users so as to ensure that they are not hindered from using the library due to anxiety especially the freshmen.; that while delivering library education, there shouldn't be any assumption that the students are already familiar with the library beforehand, instead, it should be taught from the basics in order to achieve its objective and ensure effective use of the library. [ABSTRACT FROM AUTHOR]

The proliferation of electronic information resources (EIRs) has transformed modern libraries, as they provide convenience and remote access, they also disrupt traditional library spaces and services. This critical review examines library management tactics regarding EIRs, weighing two approaches: 1) attempting to bring back on-site users through enhancing physical spaces and embedding librarians in courses, versus 2) following remote users by developing robust virtual reference and embedded librarianship. Scholarly views consider the pros and cons of each tactic. Emphasis is placed on aligning tactics with institutional priorities and user needs. Findings show that a blended approach is the best, with libraries finding the right balance between on-site and remote services. In conclusion, agility and user-centricity are essential in developing effective EIR management tactics in today's shifting library landscape. Academic libraries should employ dual approach such as bolstering access to digital information resources and enhancing the on-site infrastructures to facilitate academic activities of library users. [ABSTRACT FROM AUTHOR]

University libraries play a crucial role in providing access to various information resources that are essential for academic and research development. Apart from the regular collection and services, libraries also need to focus on providing resources for competitive exams, as they help students prepare for various competitive exams and enhance their employability skills. This study focused on a specific population of competitive exam aspirants who use the Yogi Vemana University Library competitive exam section. A structured questionnaire was distributed to 200 students from various disciplines, and 192 (96%) responses were used for analysis. The findings indicate that the majority of respondents were male (61.46%) and aged between 21-25 years (35.42%). Most respondents visit the competitive cell once a week (30.21%), with the most popular exam being the Andhra Pradesh Public Service Commission (APPSC) group exams (84.90%). The most widely used type of book is the NET-JRF/SLET exam books (84.90%), and the main difficulty faced by respondents is the availability and currency of materials (73.08%). The purpose of this research is to investigate the usage and satisfaction levels of competitive collections and gain insights into how users use these collections. The study suggests that the university allocates a sufficient budget to the library for the development of competitive exam materials. Regular orientation programs and guest lectures are also recommended to create awareness of accessible online competitive sources and the latest information on competitive exams and better meet the needs and expectations of library users. [ABSTRACT FROM AUTHOR]

As the Covid-19 greatly affected the libraries, so too did the librarians' attempts to reach the library users through online and remote services. These emergency reforms have offered an unexpected opportunity to reevaluate and re-imagine current service models in order to improve the library's user experience. This study looks into the awareness of online library services and the frequency of utilization of online resources among education students during the COVID 19 Pandemic. Descriptive in nature, the study utilized an online survey which was accomplished by 70 students of the College of Education. Findings revealed that respondents are fully aware of the online library services and they frequently utilize the library's online resources regardless of their gender, program, and year level. Findings also showed that the higher the level of respondents' awareness on online library services, the more frequent they utilize the online resources. As a whole, the results imply that libraries need to ensure the sustainability of their online resources and services by providing user education and supporting the users to cope-up with the changing information environment so that optimum use of information resources becomes possible during and after the pandemic. [ABSTRACT FROM AUTHOR]

The widespread adoption of electronic resources, particularly in the realm of reading books, has transformed the landscape of academic libraries across the globe. This study explores the impact of e-resources on the reading habits and preferences of Central Library users at the University of Rajshahi. By analyzing the attitudes and experiences of students, faculty, and researchers, this research sheds light on the significance of e-resources in modern-day learning environments. The core purposes of the study are to investigate the trend and impact of using electronic resources, to explore the reasons, to know the benefits of using e-resources by the students. Out of 200 students only 85% students are familiar with e-resources. Only 90% of students use e-resources. They use e-resources for learning, reading, teaching, jobs, recreation, news etc. They use different types of e-resources such as e-books, e-journals, e-magazine, e-maps, e-news etc. They prefer mobile phones most to access e-resources. But due to a lack of adequate collection, high speed internet connection, proper knowledge, and infrastructure, they face many difficulties in using e-resources in the central library. [ABSTRACT FROM AUTHOR]

Libraries are established purposively to acquire and organize knowledge and information content in different carriers and make them available to the intended audience in the best possible format and at the right time. Considering the customer as the king, this work sets out to investigate the perception of the users on the inherent attitude displayed by library staff in the federal universities in south-western Nigeria while delivering their services to the user community. To achieve this, a descriptive survey was carried out using a sample size of 2576 out of 43355 population of registered users. A well-structured SERVQUAL questionnaire adapted from Sohail and Raza (2012), Sahu (2006) and Parasuraman, Berry, and Zeithaml (1988) was used to elicit relevant responses bothering on the study variables from the respondents. Responses were analyzed using the SPSS statistical tool to determine the relevant percentages, mean, Standard Deviation and other relevant data in relation to the study. Results of findings shows that library staff possess such attitudes such as the versatility of librarianship terrain to be able to imbue the reliability of service on the users. Responsiveness, assurance, access, good communications skills and empathy are also some of the attributes they possess that have great impact on their service delivery process. It was further suggested amongst other things that library staff should be motivated and encouraged to deliver more friendly service to the user community, Educative socialization forum like library exhibition, workshops and seminars should be institutionalized to encourage a friendlier interactive sessions between staff and library users and the library should collaborate with nearby libraries and agencies or organisations to integrate emerging services, new service delivery trends and exchange of human resources for positive impact on the actualization of goals and objectives of setting up of academic libraries in this age. [ABSTRACT FROM AUTHOR]

Resource sharing and networking are among the noticeable phenomenon which have not been given necessary attention it deserves as a result of which most libraries are not meeting the information needs and services of their users as at when due. This paper highlights evolving networking and resource sharing among academic libraries in Nigeria. It was discovered that most of the library in developing countries are faced with the precarious issue of non-availability of qualitative services to their numerous library users due to inadequate budget allocation for library, uncooperative or inept attitude of most libraries professionals. Hence, in an effort to curb this perennial crisis, resource sharing and networking between the different libraries came into limelight. The relevance of resource sharing and networking were discussed vis a vis different types of resources that can be shared. The impact of ICT on resource sharing and networking was also stressed and myriads of challenges encountered during the process. [ABSTRACT FROM AUTHOR]

This study assessed the awareness and implementation of circulation policies and practices at the Lagos Business School library. The study used a survey research design and data was collected using a questionnaire. Purposive sampling was used to select 150 respondents for inclusion in the study. The study showed that the majority of respondents were aware of the circulation policy at the Lagos Business School library. As indicated by 86.0% of respondents, library orientations for users were the most common form of awareness, followed by library website pages. The results further revealed that there is a high degree of implementation of circulation policies at the library. This is with 93% admitting they can borrow books and 70% knowing the LBS library loan periods. Favoritism by some library staff and an increasing number of late book returns as agreed by 71.0% were the major barriers to the implementation of the circulatory policy. This study has contributed to the existing body of knowledge by providing insight/data on circulation policies/practices in academic libraries. It has recommended that circulation policies should be reviewed to meet current changes in library and information science. [ABSTRACT FROM AUTHOR]

The dynamic nature of the library users of today and changing research environment require the library to improve its resources and services for its users' community. This study investigated the use of library resources and services by Postgraduate (PG) students in a specialized university - Federal University of Petroleum Resources Effurun (FUPRE) in Nigeria. The study adopted a descriptive survey design with a total population of 438 registered PG students of 2020/2022 academic session comprising PGD, Masters and PhD. The instrument for data collection was a structured questionnaire. The study revealed that majority of PG students visited the library most on monthly and quarterly basis while less percentage visited weekly and daily. The findings also showed that the attraction of the PG students to the library were to: study for examination, consult librarians, follow up lectures, read books, read newspapers/magazine, access offline e-resources and databases among others. The resources used most by the PG students were offline e-journal, e-books, textbooks, reference materials, theses/dissertations and periodicals. Furthermore, there was evidence in the findings that services used most were circulation service, reference service, reprographic service and Internet service among others. Some of the problems hindering their use of the library were: lack of orientation, inadequate awareness, inadequate ICT training, lack of literacy skill and poor internet connectivity. The study concluded that library management in FUPRE and other universities around the world should endeavour to identify all the factors affecting the effective use of the library by the PG students to enable thems have a rewarding research experience. [ABSTRACT FROM AUTHOR]

Colleges and universities have significant opportunities to apply knowledge management practices to support every part of their mission. Knowledge management in universities can be applied in five key areas such as research, curriculum development, alumni services administrative services and strategic planning. Academic libraries are part of the university and its organizational culture. Whatever affects universities has an impact on academic libraries. As a result, role of academic libraries is voluminous to provide the competitive advantage for the parent organization. The success of academic libraries depends on their ability to utilize information and knowledge of their staff to better serve the needs of the academic community. In librarianship there is the creation, storage and collaborative sharing of employees' information within the academic library environment. In sharing and collaboration, a library's effectiveness and efficiency, productivity and profitability is enhanced. Knowledge Management is therefore the process of capturing, organizing, and storing information and experiences of workers and groups within an organization and making it available to others. It is used in this paper to refer to a process that focuses on five related library activities - capturing, classifying, exploiting, sharing, and applying both the explicit and the implicit know-how for the benefit of the library, librarians, the library users, and the academic community. [ABSTRACT FROM AUTHOR]

This study investigated the influence of librarians' attitude toward cataloguing and classification in academic libraries. Academic library is the heartbeat of a higher institution of learning. Without an academic library, students, researchers, staff might find it very difficult to study and conduct effective and efficient research. All information resources in academic libraries are expected to be catalogued and classified by librarians/cataloguers with standard classification schemes which would bring all the related books together. The attitude of librarians toward cataloguing and classification can be positive or negative. Positive in the essence that they tend to enjoy or like cataloguing and classification, understand its value, and have confidence in it. However, librarians with a negative attitude toward cataloguing and classification tend to dislike it, and feel afraid to engage in it. The attitude of librarians toward cataloguing and classification would be determined whether the library information resources in the academic libraries would be catalogued or not. If librarians develop a positive attitude toward cataloguing and classification, all the library information resources in an academic library would be catalogued, classified, organized, arranged and shelved in order for the library users to make use of them. But if librarians develop a negative attitude toward cataloguing and classification, some of library information resources might not be catalogued or wrongly catalogued where they would not be useful for the users. [ABSTRACT FROM AUTHOR]

Social media tools have obviously brought about a paradigm shift in the delivery of library services in Nigeria. The paper explores the applicability of various social media tools in the library and how social media tools have proven useful in academic libraries. Aside from the benefits of social media tools in academic libraries, the paper highlighted the potential challenges of using social media tools in library services in academic libraries, in particular, the lack of awareness of the university's social media accounts among library users. Despite the identified challenges of social media tools for academic library service delivery, the paper concludes that utilization of social media tools remains a boon for library service delivery in this 21st century. [ABSTRACT FROM AUTHOR]

The purpose of this inquiry is to investigate the usage pattern of academic hybrid library digital resources by history and international studies postgraduates. Qualitative case study was adopted as the research design of the inquiry. Focus group discussion, observation and interview were employed as data tools. Among the inquiry's outcome, it was disclosed that there were varieties of digital resources in the hybrid library under study. It was also disclosed that the history and international studies postgraduates were aware of the available digital resources. However, it was disclosed that only few participants were utilising the library's e-books and databases due to specific barriers. It was further disclosed that mainstream participants were utilising the resources in their IR. Based on the outcomes obtained, it was recommended among others that the library should organise series of sensitisation for the postgraduates on the need to increase the usage of the digital resources. It was also recommended that the postgraduates should be trained on how to access the digital resources. Finally, it was recommended that complex login procedures to some of the digital resources should be simplified to optimise their usage by the postgraduates and other library users. From previous literature, no inquiry was found that examined the usage pattern of digital resources in an academic hybrid library by history and international studies postgraduates. [ABSTRACT FROM AUTHOR]

The study explores the challenges faced by academic libraries in meeting Google generation digital demands. It explores how library research services have changed due to these difficulties. It examines how the needs of the current generation of consumers affect library research services. This article emphasizes the various strategies for adapting research services; including incorporating digital tools and platforms, improving information literacy initiatives, and providing personal assistance are some of the techniques suggested in this study to transform research services. The study highlights the need for collaboration and partnership with researchers and technology professionals to foster innovation and meet changing demands. This study stresses continuous development through customer feedback and service performance evaluation and examines information management functionality. This study contributes to our understanding of how libraries may reinvent their research offerings for a more diverse user base. Libraries may enhance their offerings, stay current, and support Google Generation academic goals using these tactics. [ABSTRACT FROM AUTHOR]

The study evaluates ICT facilities and their use by Kenyatta University Postmodern Library patrons. The study's objectives were to assess the available ICT facilities in Kenyatta University Post Modern Library and determine the purpose of using the facility and the challenges patrons face while using ICT facilities. The study employed descriptive survey research; 120 respondents were chosen as the population. Total enumeration was used as the sample size. A convenience sample technique was used for the study. The study used a questionnaire as a major data collection instrument; it was administered to 120 Kenyatta University Post Modern Library staff patrons through the Google form platform. Data collected were analyzed using descriptive analysis through frequency and percentages. The study revealed that computers, printers, the internet, and photocopying machines, among others, are the available ICT facilities in the Library. The finding also indicates that the available facilities are used for scanning, photocopying, surfing the internet, and researching. The study recommends that the Library should improve internet connectivity by increasing bandwidth. The Library should improve on training the users on ICT skills to enhance the use of ICT facilities in the Library; the Library should seek funds to enable it to acquire more ICT facilities. [ABSTRACT FROM AUTHOR]

All around the world, universities and university libraries have faced the decline in the importance as a physical entity. This decline has multiple causes, such as the change of users' expectations and needs, the universities switch from exclusively on-site work and teaching to remote or more flexible schedules, the availability of alternative sources of information, the use of new technologies (social networks, mobile technologies), the preference for anytime and remote access from personal devices, the demand for greater compatibility and interoperability of systems, and the transformation of library user from consumer into content creator. Thus, this research aims to study the information-seeking behavior of college students in the context of traditional and electronic resources). Urquhart and Rowley's model of information-seeking behavior will be applied along with Wilson's model, to identify the factors that influence information-seeking behavior: the design of information resources, the educational infrastructure, the organizational culture, the availability and access constraints, the information culture, the search strategy, the support and training, the pedagogy, the behavior of teachers regarding information, and the study discipline and curriculum. Nonetheless, the article will explore information literacy skills and the barriers to accessing and using them: cultural aspects related to teaching and learning styles, language proficiency and digital culture. [ABSTRACT FROM AUTHOR]

Academic search literacy and searches powered by artificial intelligence are a focus of the Royal Library and affiliated university libraries in Denmark. The ambition is to integrate AI-search tools in teaching and services that support literature seeking and hence improve the efficiency of the academic search process. However, before doing so, the library managers needed to learn more about the value AI-powered search tools have for information specialists and library users, and hence make informed decisions regarding investment in such tools. This paper presents a case study of two AI-search tools, which were tested via Think-aloud tests, a hackathon and an expert quality assessment at the Royal Library, Denmark. The results point to both opportunities and barriers for the implementation of AI-search tools at the library and we explore the consequences the results of the tests can have for library users and library services. In conclusion, there is a need for more research on the value of AI-search tools for information special)ists and library users. AI-search tools are continuously being developed and improved. The library needs to provide a critical approach to where in the search process the tools add value. Accordingly, the library needs to develop guidance on how to use AI-search tools as a supplement to more traditional approaches, how to report the use of the tools as part of an academic study and address the limitations of the tools. [ABSTRACT FROM AUTHOR]

The Japanese describe themselves as a “nation of readers”. This is not incorrect if you look at the history of reading in Japan, which dates back to the 5th century, when the Chinese writing system arrived in this country. The Japanese gradually adapted it to their own language. The creation of the kana syllabic alphabet enabled the flourishing of literature, and thus the copying activities, especially at the Japanese imperial court. The monks in the temples were also engaged in copying Buddhist texts, but they were the first to accept printing with wooden blocks, which arrived from China. Over time, the printing of books of various genres began. Itinerant merchants and numerous bookstores where books were also rented, tried to satisfy the hunger for reading of all social classes. The book market grew more and more, and the real reading revolution came with the period of intensive modernization of the country in the second half of the 19th century, when Japan made all its efforts to reach and overtake Western models. Publishing, as well as the developed library activity of modern society, rest on such foundations. The reading culture of today’s Japan is reflected in the number of published books, but also in the steady growth of the number of libraries, both public and special, as well as libraries within the educational system in Japan. Today, all segments that form that culture, such as education, printing, publishing and library activities, etc., adapt to the new era defined by globalization and digitalization progress. Although the impressive growth of the figures, which illustrate the size of the book and magazine market, has stopped in recent years, they still prove the fact that the Japanese are truly the “nation of readers”. Libraries also manage to keep up with new trends, so digital libraries appear on the Internet, while all others have available digital catalogs and reading materials. If we look back at the centuries-old attachment of the Japanese to books and reading, and if we look at the technologies we are surrounded by, it is clear to us that librarians are constantly faced with new challenges. Just as the copyist at the Japanese court supplied court ladies with the latest readings, the traveling merchant did his best to make the book reach the most remote mountain villages, the modern librarian also does his best to overcome all obstacles and meet the expectations of increasingly demanding library users. [ABSTRACT FROM AUTHOR]

Library and information science practice and research have transitioned from positioning the user in the life of the library to placing the library in the life of the user. A review of OCLC Research themes during the past twenty years identifies a shift in focus from the optimization and quantitative analysis of library collections, systems, and services to the study of the needs and expectations of users of library collections, systems, and services. Just as libraries operate within local and global networks and ecosystems, users, with diverse needs and expectations, are embedded in communities in various ways. This new environment changes the focus from individual decision making to collaborative decision making, centering and emphasizing the importance of relationships and experiences. OCLC's research has addressed these trends, providing a path for library leaders and staff to create their New Model Library that focuses on agility, collaboration, virtualization, and space within their work, collections, and engagement experiences. This framework offers a way to navigate the transition to the library in the life of the community. [ABSTRACT FROM AUTHOR]

Bibliotheken wollen und sollen inklusive Orte für alle Menschen sein und eine positive und wertschätzende Atmosphäre schaffen. Teil davon ist der respektvolle Umgang mit Nutzenden, sowohl im direkten Kontakt vor Ort als auch beim Kontakt über Anmeldeformulare und Webseiten. Im Rahmen des digitalen Denklabors „Critical Library Perspectives“, das im Mai und Juni 2022 von der Staatsbibliothek zu Berlin und der Universitätsbibliothek der Freien Universität Berlin veranstaltet wurde, haben wir uns mit gendersensibler Sprache im Kontakt mit Bibliotheksnutzenden auseinandergesetzt. Im ersten Teil werten wir stichprobenartig Anmeldeformulare und Webseiten aus, um ein aktuelles Bild vom Stand der Umsetzung und Anwendung gendersensibler Sprache in diesen Bereichen zu erhalten. Im zweiten Teil verknüpfen wir Anmelde- sowie Auskunftsgespräche vor Ort und deren Ziele mit der Anwendung gendersensibler Sprache. Aus dieser Verknüpfung entsteht eine konkrete Handlungsempfehlung für Mitarbeitende in Auskunftssituationen, wenn diese eine Person misgendert haben. Libraries want to and should be inclusive places for all people and create a positive and appreciative atmosphere. Part of this is respectful interaction with users, both in direct contact on site and in contact via registration forms and websites. As part of the digital Scholar’s Lab "Critical Library Perspectives", organized by the Staatsbibliothek zu Berlin and the University Library of Freie Universität Berlin in May and June 2022, we explored gender-sensitive language in contact with library users. In the first part, we evaluate registration forms and websites to get an up-to-date picture of the state of implementation and use of gender-sensitive language in these settings. In the second part, we link on-site registration as well as reference interviews and their goals with the use of gender-sensitive language. This link results in a practical recommendation for librarians on how to act in case they misgendered a person face-to-face. [ABSTRACT FROM AUTHOR]

The purpose of this study is to find out relationship between customer relationship management (CRM) practices and barriers in university libraries of Pakistan. The study also focused on CRM's barriers and its correlation with types of university, regions of university and gender. This study adopted correlational research design with survey method based on quantitative data collection. A structured and open-ended questionnaire was distributed among the head/in-charge librarians of universities libraries in Pakistan. The results have demonstrated that major barriers of CRM are financial resources/budget, qualified, experienced and trained staff, human resource satisfaction and motivation, information technology infrastructure, CRM knowledge and understanding by staff, library culture and collaboration, library users, and leadership commitment. Insignificant variations were found in the overall mean score of CRM barriers based on types of university, regions of university, and gender of the respondents. There is a strong negative (inverse) relationship exist among CRM practices and overall barriers as well as its four sub-facets, while three attributes having moderate negative relationship respectively. This study has numerous practical and theoretical contributions about CRM for academic libraries, especially those engaged in customer relationship management strategies, practices and implementation. The results enlighten library employees to be effective, proactive and successful performers for users' satisfaction, retention and loyalty. [ABSTRACT FROM AUTHOR]

This article argues that if libraries are to take leadership in conversations about the ethics and application of machine learning (ML) to cultural materials, they must move beyond the "perpetual future tense" of most library ML proposals and experiments, narrowing the gap separating promises that ML will enhance discoverability for library materials and the library systems through which most users encounter those materials. Even as ML methods have grown more powerful, nuanced, and sophisticated, ambitious hopes that ML might help better identify and describe vast library collections have been largely unmet, at least from the perspective of library patrons, researchers, and students. To address this gap, the article argues that libraries and ML researchers should work together to develop iterative, experimental, and even speculative interfaces that allow users to explore collections through ML-derived patterns that can enhance library data while educating users about ML processes, decisions, and biases. [ABSTRACT FROM AUTHOR]

This study investigates the architectural spaces of Shiraz University Libraries from users' viewpoints on architectural concepts and academic library standards. It also explores the architectural areas, appropriateness, and arrangement of internal communication inside the libraries and the strengths and weaknesses regarding activities performed in a typical academic library. The research method was a descriptive survey with a quantitative and qualitative approach. There were two statistical populations in this study. One was all the libraries in the faculties of Shiraz University, whose buildings have been designed for this purpose from the beginning. The other was all the students of different fields in the faculties of engineering, humanities, educational sciences, social sciences, law, veterinary medicine, agriculture, and basic sciences of Shiraz University. The optimization method was Cochran's formula to determine the sample size. A researcher-made questionnaire for users containing fifty-four items on eight aspects of libraries, namely: the exterior space, main entrance space, circulation desk space, nonprint materials space (audiovisual resources, electronic resources, and databases), reference sources space, study hall space, hallways and service spaces and environmental issues such as airconditioning. Another tool was a checklist based on the standards for Iranian university libraries and the fourth edition of the Sannwald Checklist (2009) published by the American Library Association. Based on this checklist, the spaces of the libraries were examined by observing and interviewing the library staff. The results obtained from the users' point of view, observation of libraries, and interviews with staff show that although some standards have been considered in the overall design of the library buildings of Shiraz University, many architectural standards and concepts have either been ignored or not fully considered in subspaces. The main problem seen in almost all libraries is the lack of a special entrance for disabled library patrons. In most cases, users' attitudes were in line with staff opinions and observations. [ABSTRACT FROM AUTHOR]

Collection management in libraries has evolved alongside the developments of the new technologies effecting libraries. As digital collections are increasingly becoming the preferred resources by remote library users, librarians are faced with the challenge of proving a seamless continuation of efficient accessibility to these digital collections over time. This study aims to explore librarians' understanding of the sustainability of digital collections, the criteria for its fulfilment, and their perspectives on the accrued benefits of the practice. The study employs a qualitative approach, with purposive sampling of 25 experienced librarians and library ICT personnel from three federal universities in Nigeria. Semi-structured interviews and focus groups discussions were used in the data collection. Result reveals that the academic librarians are insightful about what it means by sustaining digital collections in their respective universities. The themes generated are the provision of access, digitization, preservation, task functions, and services. The criteria to be achieved for the sustainability of digital collections, includes skilled manpower, professional development, defined roles, ICT infrastructure, funding, and maintenance. The movement for sustaining digital collections in academic libraries in Nigeria will benefit the library's reputation, improve the services offered, aid in the preservation of the collections, promote resource sharing, and reduce time and cost. The study suggests that academic librarians need ongoing training to keep them abreast of the latest technology for crucial understanding in a bid to sustain their digital collections. [ABSTRACT FROM AUTHOR]

This article focuses on the myriad ways the Orbis Cascade Alliance (the Alliance), a regional academic library consortium, has responded to the growing and longstanding need to address equity, diversity, and inclusion (EDI) in library spaces and organizations. Specifically, the article highlights a range of initiatives and approaches to advance EDI that the Alliance believes are in the mutual best interest of Alliance staff, its leadership (Board of Directors and Council), collaborative workforce (Teams and Groups), and ultimately, Alliance member libraries and the users they support. [ABSTRACT FROM AUTHOR]

The study investigated the usage of university library-based electronic resources by undergraduates at Adekunle Ajasin University, Akungba Akoko, and Ondo State. Nigeria. The study design was a descriptive survey. Data was collected through questionnaires. The study population comprises undergraduates who visited the university electronic library during the 2020/2021 academic session. One hundred and fifty (150) copies of the questionnaire were administered, and 130 were retrieved giving a response rate of 86.7%. The data were analyzed using frequency count and percentages. The findings of the study revealed that the majority of the respondents were female. The majority of the respondents use university library electronic resources twice a week, class assignments and preparation of class seminars were the primary purposes of university-based electronic resources usage, and access to comprehensive information and access to current data/information were the main reasons for a university library based electronic resources usage. Interrupted power supply and slow access speed were the significant challenges militating against university library-based electronic resource usage. It is recommended that the University library should acquire electronic resources that are relevant to the student's needs in order to attract library users and provide effective information delivery, provision of solar power system that will supply electricity round the clock to the university library, and increase in internet bandwidth to provide fast internet services among other. [ABSTRACT FROM AUTHOR]

University libraries are expected to provide information resources and services to support the teaching and learning process of their institutions. For university libraries to deliver quality services, they are expected to continuously adapt to the changing institutional and global environments and requirements in use of current technologies to manage most or all library activities, particularly use of Integrated Library Systems (ILS). Furthermore, in the university libraries where ILS have been deployed, there is a need to carry out periodic evaluations of the systems. Hence, this study evaluated the adoption and use of integrated library software (ILS) in some selected private university libraries in Osun State, Nigeria. Descriptive and correlational survey research design was adopted. The population comprised undergraduates and library staff of Adeleke University, Fountain University and Redeemers University. Slovin's formula was used to arrive at 384 as the target sample size of the undergraduates, while total enumeration was used for the sample size of the library staff since the population was small. Questionnaires were used for data collection. The data collected from the field were coded and analysed using the Statistical Package for Social Science (SPSS) software. The findings revealed that majorities of the surveyed students were satisfied with the services provided through the ILS, except at the Adeleke University. Similarly, most of the students found the ILS easy to use and useful, the students except for the students of Adeleke University who were indifferent about the services, due to the fact that they were not using the services provided by ILS. This finding confirms that when selecting or upgrading software in libraries, the perceived usefulness and perceived ease of use should be main considerations. Finally, the study identified erratic power supply, lack of enough user education on the use of ILS services, internet network issues, lack of technical know-how, lack of technical facilities, and lack of training and re-training of staff as the major challenges faced by students and staff when using the ILS. It was recommended that the management of Adeleke university library should improve on creating awareness among the library users for them to understand the importance of using the deployed ILS services. It was recommended that system deployment experts should be always consulted in order to configure deployed ILS modules to be user friendly. [ABSTRACT FROM AUTHOR]

Academic libraries play a key role in the promotion of user centered services through the provision of information resources and services for the information needs of the library clienteles. With the emergence of Information and Communication Technology (ICT), the traditional library services have no place in satisfying the curiosity of the library users. Library users are gradually keeping away from the use of the library and less value are attached to the library. This paper looked at the traditional and hybrid services that are easy to access and more convenient for the library users as a way of promoting clientele centered services in academic libraries. The study recommended that academic libraries should introduce and employ strategic services in order to attract the library users to the library services. [ABSTRACT FROM AUTHOR]