1. The role of personalised professional relations across care sectors in achieving high continuity of care
- Author
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Jasmin Bossert, Cornelia Strassner, Michel Wensing, Joachim Szecsenyi, Nicola Litke, Johanna Forstner, and Aline Weis
- Subjects
Medicine (General) ,media_common.quotation_subject ,Vascular damage Radboud Institute for Health Sciences [Radboudumc 16] ,Sample (statistics) ,Affect (psychology) ,Hospital ,03 medical and health sciences ,R5-920 ,0302 clinical medicine ,Information flows ,Nursing ,General Practitioners ,Care coordination ,Hospital discharge ,Humans ,Medicine ,030212 general & internal medicine ,Duration (project management) ,Qualitative Research ,media_common ,business.industry ,030503 health policy & services ,Continuity of Patient Care ,Hospital admission ,Patient Discharge ,Hospitalization ,Interdependence ,Cooperation ,Content analysis ,Continuity of care ,Female ,General practice ,0305 other medical science ,Family Practice ,business ,Research Article - Abstract
Background High continuity of care has a positive impact on health outcomes, but insight into the mechanisms underlying this impact is limited. Information continuity, on which our study focuses, is especially important when relational continuity is not given, which is often the case at hospital admission or hospital discharge. The aim of this study is to provide insight into the information flows between general practices and hospitals in Germany, and to identify factors associated with these flows of information. Methods This is a qualitative interview study in a purposeful sample of staff from hospitals and general practices (general practitioners, care assistants in general practice, hospital management, hospital physicians, and nursing staff). Interviews were conducted via telephone or face-to-face using a self-developed semi-structured interview guide. Stepwise systematic content analysis was used to structure collected material into themes and sub-themes that related to the study aim. Data was analysed by two researchers in several cycles, alternating between inductive and deductive approaches. Results A total of 49 interviews were conducted. Duration of the interviews varies between 21 and 78 min (mean duration 43 min). Across all groups, more than two thirds of participants were female (n = 34, 69%). The analysis highlighted six interdependent main themes regarding factors that affect information flows between hospitals and general practices: organisational, legal, financial, patient factors, individual characteristics, and emotional & social factors. The latter theme emerged as particularly rich and was therefore divided into four subthemes: appreciation and understanding of the respective other, (intrinsic) motivation, socialisation, and relationships. Organised meetings and events were mentioned as strategies to address emotional and social factors. Conclusions Digitalisation can facilitate information flows between care providers. However, knowing each other and good personal relations remain important for effective collaboration. Cooperation between all stakeholders is needed to aim to achieve continuity of care. Trial registration: DRKS00015183 on DRKS/ Universal Trial Number (UTN): U1111-1218–0992. Date of registration 23/08/2018.
- Published
- 2021