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Organizational citizenship behavior pertains to the voluntary actions undertaken by individuals inside an organization to enhance its overall efficacy, especially in the absence of express acknowledgment from the formal incentive system. This study aims to investigate the role of work engagement and affective commitment in mediating the effect of perceived organizational support on organizational citizenship behavior. This quantitative design uses survey methodologies by sending questionnaires to frontline staff in budget hotels in Medan, Indonesia. The sample includes 225 frontline employees with at least a year of experience working in budget hotels in Medan, Indonesia. Data were collected through a Likert scale questionnaire and analyzed using SEM-PLS processed with SmartPLS 4.0 software. The findings suggest a significant relationship between perceived organizational support, work engagement, affective commitment, and organizational citizenship behavior (p < 0.05). In addition, the influence of perceived organizational support on work engagement and affective commitment is noteworthy (p < 0.05). Organizational citizenship behavior is affected by perceived organizational support through work engagement (p < 0.05) and affective commitment (p < 0.05). The results have significant ramifications for organizations. Organizations should establish frameworks that foster employee engagement and dedication. In addition, organizations should actively promote and incentivize employees to dedicate their time, exertion, and innovative thoughts for the betterment of their colleagues and the organization.

This study examined the influence of leader-member exchange and perceived organisational support on job satisfaction, with employee engagement as a mediator, either directly or indirectly. This study employs a quantitative associative methodology. This study's participants were all PT Pelabuhan Indonesia (Persero) TPK Perawang employees. This study's sample consisted of a total of 67 employees who were selected using the saturated sampling procedure. Interviews and questionnaires were used for data collection in this study. This investigation employed SEM-PLS for data analysis. This investigation processes data using the Partial Least Square software tool. This study demonstrates that Leader-Member Exchange, Perceived Organisational Support, and Employee Engagement significantly affect Job Satisfaction. Leader-member exchange and Perceived Organisational Support significantly affect Employee Engagement. Leader-member exchange has a significant impact on Job Satisfaction through Employee Engagement, and Perceived Organisational Support has a significant impact on Employee Engagement.

Employees who voluntarily conduct work that surpasses the criteria allocated to them to help the company achieve its goals exhibit organizational citizenship behavior. This study aims to examine the mediation role of affective commitment and work engagement on the influence of transformational leadership on organizational citizenship behavior. This study used survey methodology. Two hundred frontline staff working over a year in several star-rated hotels in Medan, Indonesia, are used as samples. Data were collected using a Likert scale questionnaire and analyzed using structural equation modeling-part least squares with SmartPLS 4.0 software. The findings show that transformational leadership, affective commitment, and work engagement affect organizational citizenship behavior (p < 0.05). Next, transformational leadership affects affective commitment (p < 0.05) and work engagement (p < 0.05), and transformational leadership affects organizational citizenship behavior through affective commitment (p < 0.05) and work engagement (p < 0.05). The findings of this study recommend that hotel management should use a transformational leadership style when filling managerial positions. In addition, the study results have implications for businesses in terms of creating arrangements that encourage employee engagement and affective commitment, enabling workers to volunteer their time, energy, and ideas to serve their co-workers and the company. This paper helps to develop human resources to maintain the sustainability of hotel industry in Medan, Indonesia. AcknowledgmentThis study is supported by all levels of management at Universitas Muhammadiyah Sumatera Utara for funding Fundamental research in 2022 and thanks also to the ranks of the Institute of Research and Community Service (LPPM) Universitas Muhammadiyah Sumatera Utara.

The purpose of this research is to know and analyze the influence of a person's job fit and job crafting on organizational citizenship behavior through work engagement. This study uses a causal type of research using a quantitative approach with a sample of 76 respondents who are employees of the Medan Mayor's Office. To investigate the seven hypotheses proposed in this study, data collection techniques such as interviews and questionnaires were employed, as well as data analysis techniques such as Partial Least Square (SmartPls). The results show that person-job fit has a significant effect on organizational citizenship behavior, job crafting has a significant effect on organizational citizenship behavior, person-job fit has a significant effect on work engagement, job crafting has a significant effect on work engagement, person-job fit has a significant effect on organizational citizenship behavior through work engagement, and job crafting has a significant effect on organizational through work engagement.

Purpose − This study examines and analyses the effect of Leader-Member Exchange on job satisfaction through organizational commitment and perceptions of organizational support at the North Sumatra BKKBN Office directly and indirectly. Methodology − The approach used in this study is an associative quantitative approach. The population in this study were all employees at the North Sumatra BKKBN Office. The sample in this study used the saturated sample method, totalling 91 employees at the North Sumatra BKKBN Office. Data collection techniques in this study used interviews and questionnaires. Data analysis techniques in this study used a quantitative approach using SEM_PLS. Findings − The results of this study indicate that Leader-Member Exchange, organizational commitment and Perceived organization support have a positive and significant effect on job satisfaction, Leader-Member Exchange, have a positive and significant effect on organizational commitment and perceived organization support, Leader-Member Exchange has a positive and significant effect on job satisfaction through Organizational Commitment and Perceived Organizational Support at the North Sumatra BKKBN Office. Originality/Novelty − This study examines LMX as a more comprehensive predictor of job satisfaction and then explicitly explores the importance of organizational commitment and perceived support as mediators in the relationship between LMX and job satisfaction. Implications −This research has shown that organizational commitment and perceived organizational support mediate the effect of Leader-Member Exchange on job satisfaction through organizational commitment. The recommendation for further research is to analyze or use the variable perceived organization support as an independent variable, not as a mediating variable

Purpose - This study aims to produce a model for improving the quality of graduates and the competitiveness of private tertiary institutions based on spiritual capital by paying attention to and utilizing their spiritual capital Methodology - This research was only conducted at the 15 best private universities in North Sumatra. The sample size for SEM using the Maximum Likelihood Estimation (MLE) estimation model is 100-200 samples. Data collection was carried out by distributing questionnaires. The data analysis method used in this study is factor analysis and the Structural Equation Modeling method using SEM-PLS software Findings - The results of the study show that there is a significant influence from Leadership and Good University Governance on Graduate Quality. There is a significant influence of Leadership and Good University Governance on Competitiveness. There is a significant influence of Leadership on Graduate Quality moderated by Spiritual Capital and there is a significant influence of the moderating effect of Spiritual Capital on the relationship between Good University Governance and Competitiveness. Originality/Novelty - The research model uses five (5) variables and applies the concept of mediation, where each relationship in the research model is analyzed with SEM-PLS. Implications - This study has shown that Spiritual Capital has a moderating effect on the influence. of Leadership and Good University Governance on Competitiveness. Starting from the results of this study, the recommendation for further research is to try to analyze or use the Spiritual Capital variable as an independent variable, not as a moderating variable.

This study aims to examine the antecedents of Organizational Citizenship Behavior and Service Quality. This study used an explanatory research approach, which aims to explain the causal relationship between the research variables and the test hypothesis. The population in this study were all employees from the 5 best private Islamic universities in North Sumatra and the sample size in this study was 200 employees. The data analysis method used in this research is factor analysis and the Structural Equation Model. The results of the study showed that work ethics, organizational commitment and motivation have a significant positive effect on Organizational Citizenship Behavior. Organizational Citizenship Behavior has a significant positive effect on Service Quality at Private Universities in North Sumatra.

The purpose of this study was to determine and analyze the influence of the Mediation Role of Workplace Spirituality on the Effect of Spiritual Leadership on Organizational Citizenship Behavior on Administrative Employees at the State Islamic University of North Sumatra, directly or indirectly. The approach used in this study is a causal approach. The population in this study were all administrative staff at the State Islamic University of North Sumatra. The sample in this study using the slovin formula totaling 66 administrative employees at the State Islamic University of North Sumatra. Data collection techniques in this study used interview techniques, documentation studies, observation, and questionnaires. The data analysis technique in this study uses a quantitative approach using statistical analysis by using the Auter Model Analysis test, Inner Model Analysis, and Hypothesis Testing. Data processing in this study using the PLS (Partial Least Square) software program. The results of this study prove that directly Workplace Spirituality on Spiritual Leadership has a significant effect on Organizational Citizenship Behavior and indirectly Spiritual Leadership has a significant effect on Organizational Citizenship Behavior mediated by Workplace Spirituality on Administrative Employees at the State Islamic University of North Sumatra.

The purpose of this study was to identify Perceived Supervisor Support, Quality of Work Life on the performance of Account Officers with Perceived Organizational Support mediation. Data were collected from account officers of Islamic banking in North Sumatra as many as 385 respondents. The data analysis technique uses Structural Equation Modeling with SmartPLS. The results showed that Perceived Supervisor Support, Perceived Organizational Support affect performance, Quality of Work Life has no effect on performance and Perceived Organizational Support, Perceived Supervisor Support has an effect on Perceived Organizational Support, Perceived Organizational Support is an intervening variable between the influence of Perceived Supervisor Support on performance, and Perceived Organizational Support is not an intervening variable between the effect of Quality of Work Life on Account Officer performance. This study contributes to a greater understanding of the mediating role of perceived Perceived Organizational Support on the relationship between Perceived Supervisor Support, Quality of Work Life. Originality This research explores the mediation of Perceived Organizational Support between Perceived Supervisor Support and , Quality of Work Life on Performance, and Perceived Supervisor Support and Perceived Organizational Support are important antecedents in improving Account Officer performance.

Penelitian bertujuan untuk menganalisis pengaruh fasilitas kerja, disip[lin kerja dan motivasi kerja terhadap kinerja karyawan, pengaruh fasilitas kerja dan disiplin kerja terhadap motivasi kerja, pengaruh fasilitas kerja terhadap kinerja karyawan melalui motivasi kerja dan pengaruh disiplin kerja terhadap kinerja karyawan melalui motivasi kerja.. Dalam penelitian ini menggunakan jenis penelitian asosiatif dengan sampel sebanyak 87 responden yang merupakan karyawan pada PT Perkebunan Nusantara III (Persero) Medan. Teknik pengumpulan data menggunakan daftar pertanyataan seperti kuesioner dan teknik analisis data menggunakan Partial Least Square (SmartPls) untuk menguji tujuh hipotesis yang diajukan dalam penelitian ini. Hasil penelitan menunjukan bahwa: (1) pengaruh fasilitas kerja terhadap kinerja karyawan positif dan signifkan; (2) pengaruh disiplin kerja terhadap kinerja karyawan positif dan signifikan; (3) pengaruh motivasi kerja terhadap kinerja karyawan positif dan signifikan; (4) pengaruh fasilitas kerja terhadap motivasi kerja positif dan signifikan; (5) pengaruh disiplin kerja terhadap motivasi kerja positif dan signifikan; (6) motivasi kerja sebagai variabel mediator tidak berperan sebagai mediasi pada pengaruh fasilitas kerja terhadap kinerja karyawan; (7) motivasi kerja sebagai mediator tidak berperan sebagai mediasi pada pengaruh disiplin kerja terhadap kinerja karyawan.

This study aims to examine the factors that influence internet banking customer loyalty in Medan City. The location of this research was carried out at several banks in the city of Medan. The population in this study were all bank customers who use internet banking and the total sample was 175 customers. Researchers used the Structural Equation Modeling assisted by the Lisrel 8.80 program in this research. The results showed that risk perceptions have a negatif and significant effect on customer satisfaction and customer trust. Perception of Privacy has a positive and significant effect on Customer Satisfaction and Customer Trust. Satisfaction has a positive and significant impact on Customer Trust. Perception of risk has a negatif and significant effect on customer loyalty. Perception of Privacy has a positive and insignificant effect on Customer Loyalty. Satisfaction has a positive and significant effect on Customer Loyalty and Trust Has a positive and significant effect on Customer Loyalty. Satisfaction and trust can negatifly mediate the effect of Risk Perception on Customer Loyalty. Satisfaction and trust can positively mediate the effect of Perceptions of Privacy on Customer Loyalty. Trust Satisfaction can positively mediate the effect of satisfaction on Customer Loyalty

The purpose of this study was to produce a model for student financial literacy at the Faculty of Economics and Business, Private University in Medan. This study uses a quantitative approach with an ex post facto causal associative research design. This research was conducted at University of Muhammadiyah Sumatera Utara, Islamic University of North Sumatra, Pancabudi University, Dharmawangsa University, Al Azhar University, University of Muslim Nusantara, Al Washliyah University, Prima Indonesia University, HKBP Nomensen University, University of Prima Indonesia, and Sari Mutiara University. The study population was all students of the Faculty of Economics and Business, Private Universities in Medan City from semester IV to semester VIII. Data collection techniques using a list of questions (questionnaire), interviews and documentation studies. To test the dimensions of the financial literacy construct using structural equational modeling (SEM). The results showed that financial knowledge had a positive and significant effect on financial behavior, financial attitude had a positive and significant effect on financial behavior, and there was a significant reciprocal relationship between financial knowledge and financial attitude.

This study aims to examine the Determinant Factor Model of Work Stress and Nurse Performance at a Private Hospital in Medan City. The location of this research was carried out at several Type B private hospitals in Medan City such as Bina Kasih Hospital, Columbia Medan Hospital, Herna Hospital, Indonesian Workers Imelda Hospital, Martha Friska Hospital, Mitra Sejati Hospital, Murni Teguh Hospital, Permata Bunda Hospital, Royal Prima Hospital, Siloam Dirga Surya Hospital, and St. Elisabeth. The population referred to in this study is the female nurse paramedic staff at the Type B Private Hospital in Medan. Respondents who will be taken are 160 respondents. Data collection in this study was carried out by interview, questionnaire and documentation study. The data analysis method used was PLS-SEM. The results showed that there was a significant effect of social support on work stress. There is a significant effect of Multiple Role Conflict on Job Stress. There is a significant effect of Job Stress on Nurse Performance. There is a significant effect of Social Support on Nurse Performance. There is a significant effect of Multiple Role Conflict on Nurse Performance. There is a significant effect of Multiple Role Conflict on Nurse Performance through Job Stress. There is a significant effect of Social Support on Nurse Performance through Work Stress.

This study aims to analyze the effect of e-WOM on destination image, tourist satisfaction, and tourist loyalty. Analyze the influence of destination image on tourist satisfaction and loyalty, and analyze the effect of satisfaction on tourist loyalty. This research approach is an associative approach. The location of this study was conducted in the tourist destination of the Lake Toba Region in North Sumatra. The population in this study is domestic tourists. This population was chosen, because theoretically and empirically it has various characteristics that are appropriate to the topic and purpose of the study. While the sample size is 145 tourists. Data collection techniques are a list of questions and interviews. The analytical method used in this study is the Structural Equation Model with data processing using the Lisrel 8.0 computer program. The results showed that E-WOM affected Destination Image, Tourist Satisfaction, and Tourist Loyalty, Destination Image influenced Tourist Satisfaction and Tourist Loyalty and Tourist Satisfaction influenced Tourist Loyalty.

The purpose of this study was to analyze the effect of service quality on customer satisfaction, analyze the effect of service quality on customer loyalty, and analyze customer satisfaction on customer loyalty in Grab Online Transportation. This type of research is associative research, according to this associative, data tendencies are used in quantitative methods. This study uses 3 types of variables namely customer loyalty, satisfaction and quality of electronic services. The type of data used is primary data and secondary data. Data collection techniques used were interviews and questionnaires. The population of this study is the users of Grab online transportation services with the provisions that have used Grab transportation services more than twice. The sampling technique used was purposive sampling. For data analysis used Partial Least Square (PLS) based Structural Equation Modeling (SEM). The results of the study found that there was a positive and significant influence of e quality of service on Grab online transportation customer satisfaction, significant and significant positive contribution of e quality of service to Grab online transportation customer loyalty, and related positively and significantly of customer satisfaction to customer loyalty Grab online transportation.

This study aims to determine the effect of Cash Turnover, Turnover Turnover and Fixed Assets Turnover to Return On Equity (ROE) with Institutional Ownership as moderating variables either partially or simultaneously on the company Property and Real Estate listed in Indonesia Stock Exchange period 2011-2015. The approach of this research is the quantitative approach, population in this research is a company of Property and Real Estate which listed in Indonesia Stock Exchange year 2011-2015, sample in this research is determined by purposive sampling from 50 companies, and 14 companies that meet the criteria to be sampled research. The type of data in this study is secondary data. Analysis technique using multiple linear regression analysis. The results of this study show that partially Cash Turnover effect is not significant to Return On Equity. Receivable Turnover has no significant effect on Return On Equity and Institutional ownership does not moderate the influence of both. Fixed Assets Turn over significant effect on Return On Equity and moderate Institutional ownership. Simultaneously variable Cash Turnover, Receivable Turnover, and Fixed Assets Turnover significant effect on Return On Equity. Institutional Ownership has no significant effect on Return On Equity and Institutional Owners moderate the relationship between Cash Turnover, Accounts Receivable Turnover and Fixed Assets Turnover with Return on Equity. Ownership of Institutions as Moderating Variables in this study.

The results showed that compensation had no significant effect on organizational commitment at PT Perkebunan Nusantara III (Persero) Medan. Career development has no significant effect on organizational commitment at PT Perkebunan Nusantara III (Persero) Medan. Compensation does not significantly influence the job satisfaction of employees at PT Perkebunan Nusantara III (Persero) Medan. Career development and a significant positive effect on job satisfaction of employees at PT Perkebunan Nusantara III (Persero) Medan. Job satisfaction does not significantly influence organizational commitment at PT Perkebunan Nusantara III (Persero) Medan. Keywords: Compensation, Career Development, Job Satisfaction, Organizational Commitment

Penelitian ini adalah bertujuan untuk mengetahui dan menganalisis pengaruhkompensasi terhadap kepuasan kerja, mengetahui dan menganalisis pengaruh kompensasi terhadap kinerja karyawan, mengetahui dan menganalisis pengaruh kepuasan kerja terhadap kinerja karyawan dan untuk mengetahui dan menganalisis pengaruh kompensasi terhadap kinerja karyawan melalui kepuasan kerja pada PT. Socfin Indonesia Medan.Pendekatan yang digunakan dalam penelitian ini adalah pendekatan kuantitatif dengan analisis yang digunakan adalah analisis statistik dengan analisis regresi. Populasi dalam penelitian ini adalah karyawan tetap pada PT. Socfin Indonesia Medan yang berjumlah 204 orang sedangkan sampel penelitian diperoleh sebanyak 135 orang. Teknik pengumpulan data dalam penelitian ini adalah kuesioner, wawancara dan observasi. Teknik analisis data menggunakan pendekatan asosiatif dan kuantitatif dengan alat ukur statistik koefisien jalur (path analysis).Hasil penelitian menunjukkan bahwa ada pengaruh positif dan signifikan antaravariabel kompensasi terhadap kepuasan kerja karyawan, ada pengaruh positif dan signifikan antara variabel kompensasi terhadap kinerja karyawan, ada pengaruh yang positif dan signifikan antara variabel kepuasan kerja terhadap kinerja karyawan, tidak ada pengaruh positif dan signifikan antara variabel kompensasi terhadap kinerja karyawan melalui Kepuasan kerja karyawan pada PT. Socfin Indonesia Medan.

Analisis ini bertujuan untuk mengetahui apakah penetapan target penerimaan retribusi parkir sudah sesuai dengan kapasitas retribusi parkir, mengetahui apakah realisasi penerimaan retribusi parkir sudah sesuai dengan target penerimaan retribusi parkir dan mengetahui upaya yang harus dilakukan untuk meningkatkan penerimaan retribusi parkir di Kecamatan Medan Kota. Metode analisa data yang digunakan dalam penelitian ini adalah analisa deskriptif kualitatif.Adapun dari hasil penelitian diperoleh kesimpulan bahwa target yang ditetapkan 52,50% dari kapasitas yang sebenarnya, jadi terdapat 48,50% kapasitas yang hilang.

This study aims to determine the effect of Return On Assets (ROA) of theEarning Per Share (EPS), the influence of Return On Equity (ROE) to EarningPer Share (EPS) and to determine the effect of Return On Assets (ROA) andReturn on Equity (ROE) to Earning Per Share (EPS) on insurance companieslisted on the Indonesia Stock Exchange. The results of this study indicate that theReturn On Assets partially do not have significant effect on Earning Per Share.Same thing with Return On Equity is partially no significant effect on Earning PerShare. However, Return on Assets and Return on Equity simultaneous significanteffect on Earning Per Share.