1. The Effects of Nursing Satisfaction and Turnover Cognitions on Patient Attitudes and Outcomes: A Three-Level Multisource Study.
- Author
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Perry, Sara Jansen, Richter, Jason P., and Beauvais, Brad
- Subjects
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MEDICAL care , *JOB satisfaction , *NURSING , *PATIENT satisfaction , *MEDICAL personnel , *WORK environment & psychology , *COMPARATIVE studies , *PSYCHOLOGY of hospital patients , *WORKING hours , *LABOR turnover , *LEADERSHIP , *RESEARCH methodology , *MEDICAL cooperation , *MILITARY hospitals , *PSYCHOLOGY , *QUESTIONNAIRES , *RESEARCH , *RESEARCH funding , *THEORY , *EVALUATION research , *JOB Descriptive Index , *HOSPITAL nursing staff - Abstract
Objective: To explore antecedents and outcomes of nurse self-reported job satisfaction and dissatisfaction-based turnover cognitions, theorizing (using Self-Determination Theory) that leaders can foster work conditions that help fulfill innate needs, thereby fostering satisfaction of nurses and patients, and reducing adverse events.Data Sources/study Setting: Primary and secondary data were collected within a 4-month period in 2015, from 2,596 nurses in 110 Army treatment facilities (hospitals and clinics) across 35 health care systems.Data Collection/extraction: We collected individual nurse responses to the Practice Environment Scale-Nursing Work Index, in addition to aggregated archival data from the same timeframe, including both facility-level patient satisfaction records (the Army Provider Level Satisfaction Survey) and health care system-level adverse events records (provided by the Army Programming, Analysis, and Evaluation office).Principal Findings: Five predictors of nurse satisfaction and turnover cognitions emerged-supportive leadership, staffing levels, nurse-physician teamwork, adoption of nursing care practice, and advancement opportunities. Aggregated nurse satisfaction was the most consistent predictor of both patient satisfaction and adverse events.Conclusion: These findings provide evidence of the importance of nurse attitudes in improving perceived and actual performance across facilities and health care systems; in addition to practical steps, managers can take to improve satisfaction and retention. [ABSTRACT FROM AUTHOR]- Published
- 2018
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