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The purpose the current study is to investigate the moderating impact of leadership on the association of customer intention, employee satisfaction and organizational performance in the pharmaceutical industry of Thailand. For this purpose, data was collected from managers of pharmaceutical industry by using a selfadministered questionnaire. The SEM analysis of the study has shown that there is a positive and significant relationship between the customer orientation and organizational performance. The employee satisfaction has an insignificant relationship with the organization. The indirect effect of the study has shown that the leadership has positive and significant moderating effect among all the exogenous and endogenous variables in the pharmaceutical industry of Thailand. These findings have shown that these variable does not only have a direct effect on organizational performance but also indirectly effect to the organizational performance. These findings, therefore, could provide help to business owners to know the importance of good leadership to increase the performance of the organization. The research limitations and future direction are also discussed at the end of the study. [ABSTRACT FROM AUTHOR]

It has become important for the organization to gain a competitive advantage over other companies which is not easy in a challenging environment. The biggest challenge in the situation is retaining experienced employees. The organizations can retain their employees for a longer period of time through effective practices of Human Resource as they help organizations in getting a competitive edge. The purpose of this study was to analyze the effectiveness of HR practices including Training Facilities, Benefits and Compensation, and Performance Appraisal in the pharmaceutical industry of Thailand. The job satisfaction is taken as the mediating factor between HR practices and employees retention. The nature of the study is quantitative and the data has been collected through questionnaires that were distributed among 6 pharmaceutical companies using purposive sampling. The study has found that all of these three HR functions positively impact the retention of employees through the development of skills and increased satisfaction. The path analysis of the study shows that job satisfaction is a true mediator of the relationship between different HR policies and employees' retention. [ABSTRACT FROM AUTHOR]

The functions of Human Resource are greatly affected by the prevalent phenomena of discrimination at workplaces. There are different types of discrimination and an in-depth analysis of gender-based, age-based, and race-based discrimination has been conducted to analyze their presence in the pharmaceutical industry of Thailand and their impact on the employees' job satisfaction and performance. The study has used quantitative data analysis method and 300 questionnaires were distributed among the employees of pharmaceutical companies. The results have shown that all three types of discrimination negatively impact the job satisfaction and performance of employees. However, in the case of the pharmaceutical industry of Thailand, only race-based discrimination has been found. [ABSTRACT FROM AUTHOR]

Nowadays, organizations are striving for new ways to tackle change. In dynamic work settings successful organizations need multi skilled employees. Organizational injustice results in reduced additional role deeds, whereas workers who experience justice tends to move toward positive behaviors. This study explores the bond among organizational justice and OCB, job satisfaction and organizational consequences of the in the pharmacy firms in Thailand. For data collection questionnaire survey method was adapted. By using simple random sampling sample size of 170 employees selected out of which 150 respondents responded. The SPSS and AMOS software are utilized for numerical examination. Results show that organizational justice absolutely and meaningfully impacts organization citizenship behavior (β= .55), job satisfaction (β= .46) and organization outcomes (β= .62). Furthermore, this study gives the insight to the administration of the pharmacy firms in Thailand that through offering equality and fairness sensitivities to the employees, they can improve the total efficiency of their pharmacy firms in Thailand. [ABSTRACT FROM AUTHOR]

The aim of the current study is to investigate the impact of physical work place environment (PWPE), organizational learning culture (OLC), employee satisfaction (ES) and employee trust (ET) on the employee performance (EP) of the pharmaceutical industry of Thailand. For this purpose, data was collected from 251 employees of the pharmaceutical industry in Thailand which yield a 41.2% response rate. The Structural Equation Modeling (SEM) results have shown that OLC has positive and significant association with the EP. In the same vein, PWPE also shown the positive and significant association with the EP. Moreover, ET also has a positive and significant association with the EP. In addition, ES also has a positive and significant association with the EP of the pharmaceutical industry of the Thailand. Based on the findings, the current study contributed a body of literature which could become a new area of research in future. The research limitations and future directions of the study are also discussed at the end of the study. Keywords: employee performance, employee satisfaction, organizational learning culture, employee trust, physical work place environment, pharmaceutical industry, Thailand [ABSTRACT FROM AUTHOR]