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Three schools implementing a quality culture-oriented leadership model are MAN 1, MAN 2, and MAN Insan Cendekia in Palu. This research aims to find and explain the development of culturally oriented leadership models in improving education quality in Islamic schools in Palu. This research has been conducted through interview techniques, documentation, and observations in which data results are studied and analyzed based on leadership theory. The result of this research finding is that the successful application of quality culture-oriented leadership occurs because the head of Islamic schools can develop three models of leadership in their schools: (1) transactional leadership model oriented to the ability of the head of Islamic school in meeting the needs of teachers, education staff, and students to improve the progress and quality of Islamic school education; (2) transformative leadership model that provides the understanding of the head of Islamic school on the school’s need and appreciation for the efforts made by education implementers to advance the education in Islamic school; (3) Visionary leadership model that can make Islamic school can realize the achievements of their vision well in the process of organizing education. Through these three models, quality-oriented leadership was developed in MAN 1, MAN 2, and MAN Insan Cendikia in Palu.

In a healthcare facility, the way in which health professionals envisage quality can explain the different levels of investment observed. Documentary research into the representations of quality among caregivers identified the human and regulatory dimensions which influence their engagement. It opens up prospects for the involvement of lead nurses for quality, trained in encouraging a change of perspectives and the appropriation of a quality culture.

This research has been conducted based on the declining condition of literacy in Indonesia since 2017. Since quality culture is crucial during this time, a research on literacy skills in elementary schools needs to be done. This is a qualitative descriptive research. It aims to analyze the literacy skills in maintaining the quality culture in Muhammadiyah elementary schools in Malang City during the Covid-19 pandemic. Moreover, the instruments used in this research are interviews and documentation. The research subjects comprise teachers, headmasters, and students of Muhammadiyah elementary schools in Malang City. The results show that during the pandemic, the subjects have applied digital and informational literacy skills in the learning process through several platforms. Moreover, using these skills, the teachers have co-written a compilation of best practic-es registered on ISBN. Supporting factors in literacy skills as a quality culture in Muhammadiyah elementary schools include the intensity to access more information, optimization of teacher skills through various workshops and peer tutors, and improvement of existing infrastructure in schools. While the hindering factor is the understanding of educators and education on the school literacy movement is school literacy.

La Cultura de calidad tiene un papel decisivo en el mantenimiento y la mejora de la calidad de las universidades privadas vietnamitas con el fin de satisfacer mejor la demanda de los clientes. Sin embargo, no hay universidades privadas en Vietnam que hayan construido una cultura de calidad sobre la base de un estudio factible y práctico. Por ello, este estudio se implementó por primera vez en Vietnam para abordar esa situación de las universidades privadas. Basado en estudios teóricos y prácticos, este estudio tiene como objetivo proponer soluciones para la construcción de la cultura de calidad con el fin de mejorar la calidad de la formación y la educación, la investigación científica y el servicio público de las universidades privadas vietnamitas.

The government take serious act to enhance quality of education either public or private school. One of famous way used by education organization is adopting international based quality management system. One of international based quality standard about Quality Management System is ISO 9001:2008, customer oriented quality management system. Application of Quality Management System ISO 9001:2008 in education service is the right momentum to fix quality of education especially madrasah. Application of Quality Management System ISO 9001:2008 in education organization are meant to enhance customer’s satisfaction through education organization, build awareness about the urgency of prime service to customer, teach education organization so they loyal to agreeable things, and prepare quality document. The successful of Quality Management System ISO 9001:2008 implementation affected by culture own by madrasah. Sincerity is needed to facilitate and manage culture changes into quality culture. Keywords : ISO 9001:2008 , quality culture, madrasah

This paper supports the discussion of the concept of strengthening educational culture for managers of educational institutions. In this paper, a strategy to foster a culture of educa- tional quality is also examined so that the quality of madrasah education becomes better, both in terms of inputs, processes and results. The quality strategy in education in schools begins with a number of steps, namely (1) determining quality criteria, (2) building qual- ity commitments, (3) developing cultural quality, (4) developing the quality of educational services, and (5) improving the quality of school culture. The form of quality culture-based services can be done by improving academic quality that complements the developed competency standards, content standards, process standards, and adjusted standards. These four components, if implemented optimally, will be an indicator of descriptors of educational services in quality-based madrasas. Quality strategies in education services in madrasas need to start with a number of steps, namely (1) Find Support, (2) Support Support, (3) build a quality culture , (4) building the quality of education services, and (5) improving the quality of madrasa culture.

The involvement of guidance and counseling teachers in the school activities program has not been maximized. There has never been a quality audit of guidance and counseling services, Not yet having a standard operational procedure for guidance and counseling services. This service aims to improve the culture of quality guidance and counseling services through training in quality guidance and counseling service quality in Banjarmasin City. The target of service is the teachers of guidance and counseling at Vocational Schools in Banjarmasin City. Method of activities in the form of seminars and workshop about the strategy of quality guidance and counseling services. Achievement target; Strategic policy for the success of the school quality culture, strategic policy for the success of the quality culture. Targeted Output from Service; Seminar, e-ISSN Journal, Guidance and Counseling Quality Strategy Culture Guidebook.

A crisis may not, at first sight, seem like the best time to implement a quality and risk management approach. However, the management of the Covid-19 crisis at Dijon Bourgogne university hospital benefited greatly from the input of tools and the quality culture. These enabled it to adapt and to implement the continuous improvement of its crisis management.

The company seeks to improve the quality of human resources. Improving employee performance requires planned activities from the company, improvement and development of a quality culture in order to compete with other companies. This study aims to determine and explain training, commitment and work experience to the performance of employees of PT. Kembang Mas Global Indotrade Surakarta. The study sample was 75 employees and used multiple linear regression methods. The results of this study are the variables of training, commitment and work experience together or simultaneously have a positive and significant effect on the performance of employees of PT. Kembang Mas Global Indotrade Surakarta. Partially, training has a positive and significant effect on employee performance. Commitment has a positive and significant effect on employee performance. Work experience has a positive and significant effect on employee performance. Employee performance variables can be explained by the variables of training, commitment and work experience of 41.2% and 58.8% influenced by other variables. Keywords: training, commitment, work experience, employee performance

Purpose The purpose of this paper was to modify an existing survey that measures co-worker perceptions of health-related quality management (QM) values and perceived health and to measure both co-worker and manager perceptions of those values. The purpose was also to test the modified survey and then compare the results from managers and co-workers from two organizations in which the survey has been used to measure baseline data in a lean research project and to help managers understand the areas where improvement is needed. Design/methodology/approach An earlier survey measuring co-worker perception of the dimensions of the health-related QM values “leadership commitment” and “participation of everybody” has been developed with corresponding statements for managers. The results of the survey were analyzed using SPSS (Statistical Package for the Social Sciences), the Cronbach’s alpha coefficient was calculated for each of the dimensions, and the correlations between the dimensions and the health index were investigated using the Pearson correlation. The mean and standard deviation were also calculated. Findings The modified survey is presented in the paper, and the results demonstrate that the managers’ perception of the presence of health-related QM values is higher than that of the co-workers. Seeing the leadership from the co-workers’ standpoint compared with the managers’ perspective provides novel insight for both the researcher and the managers. Originality/value Leaders in organizations must develop greater efficiency to improve operational performance and develop healthy work environments. Practicing QM can benefit performance and is central for inspiring quality and efficiency within organizations, as well as for enhancing co-worker well-being. Earlier research found relationships between co-workers’ perception of their health and the health-related QM values “leadership commitment” and “participation of everybody.” With the survey presented in this paper, it is possible to measure these health-related QM values and provide a comparison between manager and co-worker perceptions.

Purpose The purpose of this paper is to explore the concept, criteria and definitions of quality of higher education from the perspectives of the leadership of three new independent accreditation agencies in Kyrgyzstan. Design/methodology/approach The author employed interpretative qualitative research design. The data for this study were collected through semi-structured interviews with the leadership of three independent accreditation agencies and through review and the qualitative analyses of new policies on accreditation of higher education institutions, new accreditation standards and criteria. A priori codes by using categories were defined in advance and emergent codes based on data driven were used for data analyses. Findings The research findings support the author’s argument that the new independent accreditation processes will not assure quality because first, the agencies are not independent of the Ministry of Education and Science; second, the current standards do not provide evidence of quality; and third, the institutions do not have what in Europe is called a “quality culture” – ongoing, continuous efforts toward quality. Originality/value This is first scholarly work looking at independent accreditation process at its beginning stage. The results of an article can have influence on further development of accreditation system and improvement of accreditation standards.

This paper presents the efforts of madrasah in building a quality culture towards superior madrasah in Madrasah Aliyah Nurul Hikam, Kapongan, Situbondo. This is done in order to meet the complexity of the demands of society and respond to the changing times, especially in entering the era of the industrial revolution 4.0. The efforts made by Madrasah Aliyah Nurul Hikam in building a quality culture towards superior madrasah namely; 1) designing high performance-oriented attitudes and behavioral standards, both for the headmaster, administrative staff, teachers and students, 2) formulating the best service standards that must be obeyed by all madrasah residents to improve the quality of service to customers, especially students and parents, 3) integrating quality culture in all activities in madrasah, 4) giving awards to madrasah who have high achievements and providing guidance for those who have low performance, 5) providing motivation to madrasah to continue to improve their performance to suit the expectations of all parties, so that a superior madrasah quality can be created.

The world is undergoing rapid and global changes. Therefore, in the era of globalization, quality of human resources is needed. The thing that needs to be considered in improving the quality of madrasas is building a quality culture of madrasas. The headmaster of the madrasah provides an important role in the formation of a strong madrasa culture. This study aims to: (1) Obtain a description of the steps of the headmaster of the madrasah in developing the madrasah quality culture, (2) to know the Quality Culture Reality of Madrasah. This research shows that (a) the head of the madrasah articulates the vision and mission for the effectiveness of his leadership in bringing madrasah to become culturally quality continuously. (b) The head of the madrasah has leadership values ​​that are believed, and then realized into the life of the madrasah organization, and has an impact on efforts to improve the quality culture of madrasah. For the process of developing a quality culture through four phases, they are the preparation phase, the acceptance phase, the implementation phase and the commitment phase.

The construction industry is being viewed as one with poor quality emphasiscompared to other sectors like the manufacturing and service sectors. Many criticismshave been directed to the construction industry for generally shoddy workmanship.This is mainly the result of the industry’s failure to achieve the expected performancelevel in delivering its finished product and its customer service. Total qualitymanagement (TQM) is increasingly being adopted by construction companies as aninitiative to solve quality problems in the construction industry and to meet the needsof the customer. However, construction firms have been continually struggling withits implementation. Cultural change is being recognised as an important aspect of totalquality development. However, the issue surrounding quality culture and theirdevelopment has not been comprehensively studied. Based on literature review, thispaper discusses the issue of quality culture and a conceptual framework for thedevelopment of quality culture in construction industry

The implementation of TQM at SD Tunas Bangsa Kubu Raya does not always run smoothly. There are things that hinder the implementation. However, even though there are obstacles to the implementation of the TQM, the number of students has increased in the last 5 years. The purpose of this study was to describe (1) Quality leadership at SD Tunas Bangsa Kubu Raya; (2) Quality teamwork at SD Tunas Bangsa Kubu Raya; (3) Efforts to build a quality culture at SD Tunas Bangsa, and (4) Supporting and inhibiting factors for TQM implementation at SD Tunas Bangsa Kubu Raya. This study uses a qualitative approach with a type of descriptive research. Data collection techniques in this study were carried out by observation techniques, direct communication techniques, and documentation techniques. The results of this study include (1) Quality leadership carried out by school leaders namely Principal, Deputy Principal, and PYP Curriculum Coordinator based on teamwork, namely the leadership team and the teacher team; (2) Teamwork at SD Tunas Bangsa Kubu Raya consisting of a leadership team and teacher team is considered good because team members develop favorable team behavior and work collaboratively both in making plans and implementing them; (3) Efforts to build a quality culture are sought by leaders and teachers; (4) The supporting factor for the implementation of TQM at SD Tunas Bangsa Kubu Raya is a strong commitment from the leadership and senior teachers. While the inhibiting factor is new teachers need time to understand and be able to perform according to IB quality standards and school standards.

Whether it is a company or a university, quality management cannot do without culture. Quality culture is the essence of quality management. Without a positive quality culture, quality management cannot be successful, and quality goals cannot be achieved. In the age of quality, the construction of quality culture in colleges and universities can only start from the value level and spiritual field of contemporary college students, highlighting self-education, enhancing quality awareness, changing their attitudes and habits, changing the way of doing things, and focusing on improving the soft power of college students, higher education In order to achieve success in quality management, the education quality goal can be finally achieved.

Num cenário de constante incerteza económica impõe-se a necessidade de melhorar a qualidade na prestação de cuidados de saúde. Para esse fim é impreterível definir procedimentos e mecanismos institucionalizados para monitorização, avaliação e correção, com vista à melhoria contínua, da mesma maneira que mecanismos de acompanhamento, avaliação e desenvolvimento de Sistemas de Gestão da Qualidade, essenciais para acautelar que a prática da radiologia seja segura, precisa, otimizada e que garanta um atendimento ao paciente da mais alta qualidade, satisfazendo sempre os requisitos da política de cuidados de saúde e contendo os custos.Um estudo de caso foi realizado com recurso à aplicação de um questionário, tendo como objetivo determinar se os Técnicos de Radiologia dos serviços de Imagiologia Geral e Imagiologia Neurológica, com um Sistema de Gestão da Qualidade implementado, possuem cultura da qualidade. A taxa de resposta dos Técnicos a este questionário foi de 84,7% (83/98).Conclui-se que os Técnicos de Radiologia percebem a importância da qualidade e estão recetivos a novas ideias para a aumentar, contudo, demonstram uma preocupante escassez de conhecimento acerca dos conceitos básicos da qualidade. A cultura de qualidade destes profissionais demonstra lacunas que podem comprometer o sucesso do Sistema de Gestão da Qualidade dos seus serviços, sendo uma das principais causas a diminuta oferta de formações sobre qualidade a estes profissionais.

Objective Although frontline clinicians are crucial in implementing and spreading innovations, their engagement in quality improvement remains suboptimal. Our goal was to identify facilitators and barriers to the development and engagement of clinicians in quality improvement. Design A 25-item questionnaire informed by theoretical frameworks was developed, tested and disseminated by email. Settings Members and fellows of the International Society for Quality in Healthcare. Participants 1010 eligible participants (380 fellows and 647 members). Interventions None. Main Outcome Measures Self-efficacy and effectiveness in conducting and leading quality improvement activities. Results We received 212 responses from 50 countries, a response rate of 21%. Dedicated time for quality improvement, mentorship and coaching and a professional quality improvement network were significantly related to higher self-efficacy. Factors enhancing effectiveness were dedicated time for quality improvement, multidisciplinary improvement teams, professional development in quality improvement, ability to select areas for improvement and organizational values and culture. Inadequate time, mentorship, organizational support and access to professional development resources were key barriers. Personal strengths contributing to effectiveness were the ability to identify problems that need to be fixed, reflecting on and learning from experiences and facilitating sharing of ideas. Key quality improvement implementation challenges were adopting new payment models, demonstrating the business case for quality and safety and building a culture of accountability and transparency. Conclusions Our findings highlight areas that organizations and professional development programs should focus on to promote clinician development and engagement in quality improvement. Barriers related to training, time, mentorship, organizational support and implementation must be concurrently addressed to augment the effectiveness of other approaches.

Education quality studiesare always dynamic, because the quality character always keeps up the times. Society demands for the implementation of Islamic education quality should be responded to well. Preparing and creating an atmosphere of quality culture in educational environment by mental change is the necessity. Efforts to forming the quality of education must begin by education providers. Islamic boarding schools as the one form of Islamic educational institutions, with Kyai as central figures are very important in responding any changes towards quality in education. Mental and quality culture also accompany management in Islamic education. Adequate professionalism and skillsarethe investment of resources which also determines quality of Islamic education. For this reason, the values of Islamic teachings contained in Alqur’an concerning quality, management, and change should be contextual.

The construction sector has lagged behind regarding quality development. Though quality issues have become the major concern in the construction industry, there is an absence of the theory that propagates construction quality which lead to quality performance. This paper discusses the adaptation criteria for the Malaysian contractors that could be adapt for the management as well as the staff. Extensive literature reviews were done to identify adaptation criteria within the Malaysian context. Therefore, this paper encourages the contractors to implement these criteria in the workplace to improve the quality of life of contractors that will lead to project success. Keywords: Quality Culture; Adaptation; Criteria; Malaysian eISSN 2398-4279 © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

INTEGRATION OF THE QUALITY APPROACH INTO NURSING PRACTICES, CHALLENGES AND IMPROVEMENT LEVERS.: The deployment of the care quality and safety approach is integrated into the strategic policies of healthcare facilities. Despite significant investment by management and a desire on the part of caregivers to provide quality care, certain tools and practices are still not widely used. A qualitative survey carried out with nurses and healthcare managers reveals the obstacles to the long-term survival of such an approach and the levers which can be used to develop this quality culture.

Among pioneering European countries who started to establish a formal higher education quality assurance system in the 1980s, the Netherlands adopted one based on peer review and quality enhancement, which was replaced in 2003 by an accountability-oriented accreditation system under the substantial influence of the Bologna Process. Recently, the emphasis is being put on institutional audit to restore a culture of quality within higher education institutions. This article addresses the question of what the higher education worldwide can learn from the evolution of Dutch quality assurance policy concerning control, the balance between accountability and quality improvement and trust. Finally, recent adaptations to the current, third, round of accreditation are also addressed in this context.

Teacher's commitment is the key to improve education. The purpose of this research is to investigate the efforts to increase teacher commitment through quality culture in schools. Based on 110 samples involved this research, it is found that the improvement of teacher commitment can be achieved by optimizing the quality culture in schools. The optimization of the quality culture in schools can be achieved through several ways: the fulfillment of infrastructure; internal and external customer satisfaction; development of teacher professionalism; team work; collaboration with other parties (parents, school board, and society); school evaluation and determination of reward and punishment.Keywords: teacher's commitment, quality culture, education.

Purpose The purpose of this study is to present a comprehensive approach to studying organizational culture using “soft measures” to facilitate sustainable quality development in organizations. The purpose is also to present, discuss and compare the results from a survey designed to measure a company’s value base. Design/methodology/approach A number of different methods were used to collect soft data to study and measure organizational culture and at the same time influence the culture and the leadership within three organizations. One method, the survey, was used on two different occasions to obtain an overview of the culture within an organization and to investigate if the activities had influenced the culture and the leadership. Findings The application of soft measures used by leaders to study and develop organizational culture resulted in statistically significant positive changes in organizational work culture, according to a pre-post survey after a short period of one year. Practical implications The approach can be used by leaders in different types of organizations as the challenge of changing the organizational culture through the leadership seems to be a common challenge regardless of line of business. Originality/value The study shows the benefits of using a comprehensive approach to assess an organization’s culture based on qualitative measures and analysis.

More and more, Knowledge Management (KM) appears as a key issue in developing a quality culture, and well-known quality frameworks have been emphasising the importance of KM for quality management ...

In doctoral education, both the student’s success and the quality of the degree are important, especially in view of the global demand to increase the number of doctoral graduates. A fundamental component of doctoral education is supervision. A qualitative study was conducted to collect information on the critical role of the supervisor in creating the quality culture in doctoral education. Eighteen schools offering doctoral programmes were contacted and requested to assist in the recruitment of doctoral supervisors. A total of 23 doctoral supervisors from various disciplines then volunteered to participate in structured interviews. Content analysis was performed to identify recurring themes. Nurturing personal and professional attributes of the students to prepare them for employment, effectively managing the supervisory process and dealing with supervisory challenges emerged as themes that impact the quality of doctoral education, with these aspects being strongly influenced by the doctoral supe...

This view of the quality of education is now very diverse. Society perceives quality education is a luxury building school have, and school beautiful garden. This research method using descriptive qualitative research. The goal is to analyze and find the concept of academic quality religious culture developed by Principals. The results of the research that the concept of quality culture developed through the habit of behaving in everyday life. The findings of the research that developed the concept of quality culture is a collective agreement that puts the Islamic culture.

The construction sector has lagged behind regarding quality development. Though quality issues have become the major concern in the construction industry, there is an absence of the theory that propagates construction quality among contractors which lead to quality performance. This paper discusses the adaptation criteria for the Malaysian contractors that could be adapt for the management as well as the staff. Extensive literature reviews were done to identify adaptation criteria within the Malaysian context. Therefore, this paper encourages the contractors to implement these criteria in the workplace in order to improve the quality of life of contractors that will lead to project success.Keywords: Quality Culture, Adaptation Criteria, Malaysian ContractorsISSN: 2398-4287© 2017. The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

The objectives of assisting in the implementation of SPMI in model schools and the impact schools of Mataram City High Schools are: to (1) improve the quality of education in accordance with national education standards and create a culture of quality education in education units; (2) Increase the understanding of SPMI to supervisors, school principals, teachers, education personnel, parents / school committees and stakeholders in and outside the model school; (3) Improving school skills in implementing SPMI; (4) Strengthening the implementation of SPMI to supervisors, principals, teachers, other education personnel, parents / school committees and stakeholders in and outside the model school. The assistance of SPMI implementation in model schools and impact schools consists of several series of activities, namely; (1) Model school and school preparatory meetings, (2) In 1: Quality mapping assistance, (3) On 1: Assistance to the implementation of the SPMI cycle, (4) In 2: Quality planning assistance, (5) On 2: Continuing mentoring implementation of the SPMI cycle and internal audit, (6) On 3: Assistance for quality fulfillment and preparation of SPMI best practices, and (7) In 3: Dissemination of best practice results from the implementation of the SPMI cycle. The results of the SPMI implementation assistance activities include; (1) Model and impact schools can implement education quality assurance independently; (2) Model and impact schools can improve quality according to national education standards; (3) There is an increase in quality culture in model and impact schools; (4) Improved school management consisting of document 1, school self-evaluation, RKS, infrastructure, finance and vision and mission of the school; (5) the establishment of educators and education staff as well as the learning process; (6) Model schools can be modeled as SNP-based schools through the implementation of education quality assurance independently and implementing the pattern of application of education quality assurance to other schools until all schools are skilled in implementing education quality assurance independently.

The certification assessment is an important stage in the life of a healthcare facility. However, instilling a quality culture within a team to lead it towards performance is a long-term endeavour. This cannot work without the existence of a partnership between the paramedical and medical teams, nor without the support of the hospital led by senior quality managers. The challenge is to not limit the quality culture to the certification assessment, which aims to highlight the areas in which the institution conforms and those in which it is failing, but rather to adopt a continuous improvement approach.

How can the higher education system of Kazakhstan be improved so that graduates are in demand in the labor market and are prepared for the challenges of a changing world? This chapter provides an analysis of the quality assurance (hereinafter the QA) systems of European universities, national QA system analysis of Kazakhstan, Belgium, France, and Sweden; and survey of internal QA systems in Kazakhstani Universities. This chapter examines the possibilities and acceptability of applying the best European practices in Kazakhstani Universities and argues that educational reforms successful in Europe may be ineffective in Kazakhstan due to the different starting conditions to reform. This chapter agrees that improvement of the internal standards of the QA and the quality culture contribute to improving the education quality and graduates employability, provided that all other areas such as economy, business, and living standards shall comply with international standards. The main aspects of this research deal with the interrelation between quality of education and employability of graduates, interconnection between gender discrimination and restricted employment opportunities of women. The chapter argues that the quality of higher education and training of highly qualified and employable specialists are the important prerequisites of sustainable social and economic development of society.

The concept of Industry 4.0 means a new paradigm of modern manufacturing. This phenomenon requires continuous innovation processes and technological development from each enterprise. Traditional concepts of quality must absorb changes and prepare themselves for new challenges. The studies linked to successful adaptation to Industry 4.0 focus mostly on technical dimensions and forget the impact of organisational culture. One should, however, remember that quality culture plays a crucial role in the organisational culture of manufacturing enterprises with elements of quality management implemented. Developed quality cultures support the innovation environment, which is why it is necessary for the enterprises to identify the current level of their quality culture and detect significant factors that differentiate individual quality cultures and focus on them. Given this fact, the aim of the paper is to analyse the typical cultures and quality concepts and to detect the factors that differentiate individual quality cultures in Slovakia. We use data from our own survey, dependences were indicated by means of correspondence analysis and the test of proportion. The improvement and assurance of quality, the use of information and the overall effectiveness are significant factors detected by the discriminant analysis. The conclusions of the survey may be used by scientific researchers but especially by manufacturing enterprises interested in quality which are coming to terms with the era of Industry 4.0.

This paper measures and examines the eagerness of Greek ISO certified SMEs to continue their journey towards quality, whilst facing economic crisis conditions. The level of quality implemented in the Greek ISO certified SMEs was determined by the main quality elements used to characterize TQM namely the quality culture, the quality tools and techniques, the quality processes and the performance appraisal. A set of ten structural interviews were conducted. From the scoring and frequency analysis conducted, it was found that the SMEs in Greece continued their journey towards quality and among those the small sized were those that showed the best performance, followed by the medium and the micro SMEs. Subsequently, the financial performance of those SMEs was tested using as criteria their profitability, efficiency, liquidity and solvency level. The conclusions derived, support the role of the quality level implemented in an SME as a means of sustaining its financial performance at a level capable of reducing the probability of bankruptcy, during severe financial crisis conditions.

The Bologna Reform Process, which became the focal point of reform in most European countries, brought a wide range of quality concerns into the central arena of higher education discourse. Quality Assurance processes were supposed to support an increased institutional attention. The aim of this paper is to create a better the EUA's Input to EHEA Policy Making. EUA carries out a variety of activities that are underpinned by the belief that the main responsibility for quality assurance lies within higher education institutions. EUA Policy Statement on Quality and Quality Assurance in the European Higher Education Area аre identified and described in the article.It is determined the impact of the EUA in shaping European quality culture through the development of educational policy and decision-conceptual documents, the annual European Quality Assurance Forums to consolidate internal and external stakeholders, expand the dialogue format in the context of the EHEA changing landscape and the best practices implementation for quality assurance. The keynote presentations of the EQAF (2006-2016) focused on current trends in quality assurance. The quality culture approach promoted by EUAdiffers clearly frommore traditional quality management strategies, shifting attention to more development-oriented and value-based aspects. Based on the results of the projects different approaches towards quality, quality culture, or formal quality assurance and accreditation procedures are focusedin the paper. The Institutional evaluation programme in higher education, realizedin 45 countries, is described. Other programs and projects that define the tasks of quality management are characterized in thepaper. Trends in quality assurance are presented in the article taking into account the national and European contexts. This paper outlines EUA key objectives for 2017-2019. Support the creation of thequality culture in higher education institutionsis one of them.

Being open to learning understanding is essential for increasing service quality. The study aims todevelop a scale that measures whether secondary school institutions show the features of a learning organization. 297teachers participated in this research process. Data was analyzed by using statistical analysis. The factor loads for the30 questions in scale have been found satisfactory, and construct validity was ensured without adding or omittingquestions. ‘Duties and responsibilities’, ‘dialogue, sharing and teamwork’, ‘development, research and continuouslearning’, and ‘organization learning obstacles’ are the subdimensions as a result of the explanatory factor analysis.This scale will play a significant role in educational institutions that are trying to become learning organizations.

Objective Incident reporting systems are critical to understanding adverse events, in order to create preventative and corrective strategies. There are very few systems dedicated to Emergency Medicine with published results. All EDs in Australia and New Zealand were contacted to encourage the use of an Emergency Medicine – specific online reporting system called the Emergency Medicine Events Register (EMER). Methods We conducted an analysis of the first 150 incidents entered into EMER. EMER captures Emergency-medicine-specific details including triage score, clinical presentation, outcome, contributing factors, mitigating factors, other specialities involved and patient journey stage. These details were analysed by an expert panel. Results Over the first 26 months, 150 incidents were reported into EMER. The most common categories reported, in order, were diagnostic error, procedural complication and investigation errors. Most incidents contained more than one category of error. The most common stage of the patient's journey in which an incident was detected was after discharge from the ED. Conclusion A focus on correct diagnosis, procedure performance and investigation interpretation may reduce errors in the ED. The ability to learn from incidents and make system changes to enhance patient safety in healthcare organisations is an inherent part of providing a proactive, quality culture.

Objective: This study explored the influence of extrinsic motivation on innovative work behaviour in higher education institutions in Iraq as moderated by quality culture. Although the employees' innovative work behaviour is the key sources of organizational innovation, it does not develop automatically. Leadership should give employees suitable work incentives and more motivation to increase their innovative behaviour. Methodology:This study discusses the theoretical concepts based on Social Exchange Theory and previous studies to explore the logical relationships between research variables. The results: The research study concludes that the feeling of extrinsic motivation is enormously important to realize the continuous flow of innovative work behavior, especially through the influence of quality culture on this relationship. Likewise, in line with the Social Exchange Theory, extrinsic motivation may positively influence innovative work behaviour. In addition, the quality culture, as one of the contextual factors, is very important for the higher education institutions as it affects the innovative work behaviour of employees. Implication: The results are expected to have both theoretical and practical contributions to enable Iraqi higher education institutions to improve the level of innovation. The results of this study can be used as a strategy by the administration for the purpose of improving innovative work behaviour. This study involves several limitations, including the lack of empirical examination. The future empirical studies may use this theoretical framework to cover this aspect.

There is a growing belief that higher education institutions should nurture a 'quality culture' in which structural/managerial and cultural/psychological elements act in synergy to continuously improve education. Notwithstanding the positive connotation of the 'quality culture' concept, its exact configuration remains subject to debate. A realist review was conducted to identify inhibiting and promoting organisational context elements impacting quality culture, its working mechanisms and associated outcomes. Leadership and communication were identified as being of key importance in binding structural/managerial and cultural/psychological elements. Leaders are central 'drivers' of quality culture development through their ability to influence resource allocation, clarify roles and responsibilities, create partnerships and optimise people and process management. Adequate communication is considered a prerequisite to diffuse quality strategies and policies, evaluate results and identify staff values and beliefs. It is proposed that the working mechanisms of quality culture comprise increased staff commitment, shared ownership, empowerment and knowledge. Associated outcomes related to these mechanisms are positive effects on staff and student satisfaction, continuous improvement of the teaching-learning process and student and teacher learning and development. Institutions striving for the development of a quality culture should best operate from a contingency approach, i.e. make use of quality management intervention approaches which are tailored to the organisational context.

У статті визначено, що організаційна культура має прямий вплив на стратегію інноваційного розвитку компанії та є визначальним фактором її конкурентоспроможності. Автором наголошено, що сучасні компанії повинні формувати організаційну культуру грунтуючись на новітніх знаннях. При цьому внутрішньо корпоративна культура повинна сприяти залученню працівників у виробничий процес, обмін знаннями між ними та формувати довіру до компанії. Визначено, що традиційні види організаційної культури є конвергентними і взаємодоповнюючими та можуть бути представлені як: ресурсозберігаюча, самонавчальна, інформаційна та розвитку потенціалу. При цьому виокремлено додатковий тип організаційної культури компанії – якісний. Даний тип є оптимальний для функціонування компанії у інноваційній економіці. Автором наголошено, що зосередження на якості наразі є необхідною умовою виживання та розвитку сучасних компаній. Метою статті є опис компонентів якісної організаційної культури польських підприємств різних галузей. Автором систематизовано підходи до визначення сутності якісної організаційної культури, її елементів та детермінант. Для дослідження використано метод теоретично-емпіричної драбини та здійснено в наступній логічній послідовності: TQM впровадження → Організаційна культура → Якісна культура → Якісна організаційна культура. Методологію даного дослідження засновано на соціологічному опитуванні респондентів – підприємства, які функціонують у сфері виробництва, надання послуг та змішаних підприємств. Анкета містила 20 питань закритого типу, більшість з яких має декілька варіантів відповіді. Емпіричні результати дослідження дали підстави зробити висновок про тенденції формування якісної організаційноїкультури на підприємствах Польщі. Визначено, що проаналізовані підприємства рухаються до фази створення постійної якісної організаційної культури. Результати дослідження мають практичне значення і можуть бути використані менеджерам під час побудови ефективної якісної організаційної культури компанії. The resource-based view recognizes present organizational culture as a key component to its success or failure. It has a direct impact on the innovation strategy of organizations and therefore should be treated as a determinant of the organisation's future. Presently companies should naturally strive to make efforts aiming at the creation of such organizational cultures which would affirm knowledge – cultures characteristic for organisations based on knowledge, that foster engagement of employees, building trust and sharing knowledge. They are most often convergent and mutually complementary and described as: lean culture, learning organization culture, information culture, group-development culture. One type of the organizational cultures indicated as optimal for operating in knowledge-based economy is the quality culture. Concentration on quality is currently a sine qua non-condition for the survival and development of modern organization and at the same time, one of the main tasks of managers. Because of the fact that that instruments are in place but still there is a lack of quality culture in the practical aspects and also common point of view that there is a gap to be filled in the development of appropriate culture for quality, the study provides an initial comparative verification of which stage of evolution towards quality culture is represented by companies from different sectors in Poland. The paper has theoretical-empirical ladder. Its aims are to review existing literature dedicated to organisational quality culture essence, elements, determinants and dimensions. Investigation of the topic in the paper is carried out in the following logical sequence: TQM implementation → Organizational culture → Quality culture → Organizational Quality Culture. The purpose of this paper is to describe components of organisational quality cultures in polish enterprises from different sectors. The methodological tool of the research methods was survey questionnaire, included 20 closed-ended questions – most of them multiple choice. It was decided to research, in the context of quality culture, all enterprises: those operating in production, in services and also mixed enterprises. Based on exploration of empirical data, the condition of quality culture in companies operating in Poland is diagnosed. Paper proves that verified organisations are on their way in the direction to the phase of permanent organisational quality culture creation. The results of the research can be useful for developing the complex model of organizational quality culture constitution. They can also provide managers with valuable suggestions on building stable organizational quality culture.

This study aims to embed a mental attitude to build a quality culture in Singkawang School of Teacher Training and Education (STKIP Singkawang) using DIECU model. DIECU (Deciding, Implementation, and Evaluation, Check and Upgrading cycle) is the model of continuous improvement for sustainable quality assurance. The research was considered as a case study with a qualitative approach. The data collection techniques used interviews, observation, and documentation. DIECU model could embed a strong mental attitude to an academic community in STKIP Singkawang. There are (1) always prioritizing quality in setting quality standards and must conform to the vision and mission of STKIP Singkawang, (2) always oriented to internal stakeholders in STKIP Singkawang in implementing Internal Quality Assurance System (IQAS) of STKIP Singkawang, (3) every unit that conducted a self-evaluation process should consider other people as stakeholders who must be fulfilled in using their self-evaluation results, (4) any policies made in the quality improvement process should be based on data analysis in the form of a self-evaluation report, not based on assumptions or manipulations, (5) any policy making in the process of improving the content of STKIP Singkawang's IQAS standard should be done in a participative and collegial, not authoritarian.

The existence and role of Islamic boarding schools in the field of social life of the community requires serious attention. Proper management and provision and improvement of human resources in the field of management. Inequality between large boarding schools and small Islamic boarding schools is clearly seen in the management of pesantren. Culture is an obstacle in conducting pesantren activities. The quality of pesantren is formulated based on management which is carried out in a tangible process starting from planning, organizing, implementing and monitoring carried out to determine or resolve predetermined goals using people and other resources. This type of research uses ethnography with qualitative research methods with descriptive analysis. The research findings focused on pesantren quality culture models that formulated the problem in more detail so that researchers used a qualitative approach with an in-depth interview observation. The conclusion of the results of this study is the quality of pesantren culture embodied in the form of organizational culture that is used as a system of values, beliefs, assumptions, or norms that have been applied, agreed upon and followed by members of the organization as a code of conduct for pesantren activities, madrasas and schools.

The purpose of this study was to examine and analyze empirically the influence of Total Quality Management (TQM) to the cost of quality and product quality, the influence of Total Quality Management (TQM) to the cost of quality and product quality by quality culture as the moderating variable, the influence of the cost of quality and product quality the performance of the company.Data collection methods used in this research is in the form of secondary and primary data. The questionnaire distributed by proportional random sampling to 34 people respondent managers who working in the rattan industry in Cirebon. The method used in this research is the analysis of MRA (Moderated Regression Analysis) with SPSS tools.The results of this research are the Total Quality Management (TQM) affect the cost of quality and product quality, Total Quality Management (TQM) with a quality culture not significant effect on the cost of quality and product quality, cost and quality of the product quality no significant effect on the performance of the company.

Brazilian health care system has been going through profound changes, causing hospital institutions to adopt quality management programs. The goal is to continually improve these processes, products and services. This article analyzes the impact promoted by hospital accreditation methodology in the development of a quality culture directed towards providing services with excellence. It uses a qualitative approach, with multiple case studies, in five different hospitals, from November 2015 to March 2016. The approach was done through interviews, with the support of a semi-structured survey. The results showed that accreditation methodology is the main means by which a hospital initiates and diffuses quality management. The conclusion shows that the accreditation methodology is able to promote the processes, which give rise to the development of a culture of quality, increasing patients satisfaction.

Quality education is a great concern in many societies across the world. In a highly competitive education sector, the success of academic institutions depends on the quality of education. Educationalists, policy makers, scholars, and researchers are showing their sincere interest towards the total quality management (TQM) as it is recognized as an effective management philosophy for continuous improvement, customer satisfaction, and organizational excellence. Since this concept was initially developed in the manufacturing sector, therefore, there is a great deal of suspicion whether this philosophy is applicable in education. In this connection, the main objective of this study is to investigate the compatibility of TQM with education. At the same time, this study would try to identify key challenges in implementing TQM in education. It is assumed that this study would be able to draw a meaningful conclusion regarding the applicability of TQM in education as well as to create an awareness regarding those challenges which may create obstacles in implementing TQM in education.

Purpose – The purpose of this paper is to study the mediating effect of human resource (HR) between independent variables (i.e. leadership and quality culture (QC)) and successful total quality management (TQM) implementation for firm performance as dependent variable. Design/methodology/approach – In this paper, the authors have used exploratory factor analysis output as input for mediation statistics. The mediating regression analysis has been performed using exploratory factor analysis based on four steps technique proposed by Baron and Keene in the year 1986 to test the theoretical model. Findings – The mediation statistics output suggests that HR is a complete mediation between independent variables (i.e. leadership) and successful TQM implementation for firm performance and QC is having direct impact on firm performance without any mediation effect of HR. Research limitations/implications – Mediation regression has its own limitations. Satisfying four steps does not, however, conclusively establish that mediation has occurred and also there persists a measurement problem. The cross-ectional data is one of the present limitation of our present study. While this study was able to provide additional insight into leadership and QC of TQM and its relationship with firm performance, it also revealed areas that would benefit from further research. Originality/value – This study provides an insight into leadership together with right QC mediates with HR practices to help successful TQM implementation for firm performance on the basis of survey conducted among Indian manufacturing sector is unique contribution.

Purpose – One of the commonly cited problems in the implementation of quality practices is related to cultural resistance to change. While the importance of organizational culture to quality management (QM) practices has been recognized in the recent literature, little is known about how quality culture influences quality performance. The purpose of this paper is to examine the mechanism of how the nurture of quality culture in a firm influences quality performance. Design/methodology/approach – This study empirically assesses the path from quality culture to infrastructure practices, core practices, and finally to quality performance using data collected from 397 Chinese manufacturing firms in a structural equitation model. Findings – The results indicate a chain effect that quality culture serves as an antecedent for infrastructure practices to take effect and infrastructure practices provide a supporting foundation for core practices to generate positive impact on quality performance. Anything that breaks on the chain will cause a problem in quality practices implementation. Originality/value – The results of this study contribute to understanding the cultural implications for successful QM implementation. The study emphasizes that quality implementation needs to be considered as a system work where culture is an indispensible part. This offers practical insights of how firms operating in China could build quality advantages other than cost.