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The traditional approach to assess information system (IS) project success is adherence to planning (ATP) – meeting budget, schedule, and requirements targets. Today, scholars agree that ATP is insufficient to adequately assess IS project success, but an agreed-on set of success criteria is still missing. Many works on this topic are based on theoretical considerations rather than empirical inquiries. We analyze practitioners’ subjective perspectives by investigating what criteria IS project managers consider relevant for IS project success assessment. We interview eleven experienced project managers in Germany, applying Repertory Grid and Laddering to minimize potential biases. Our results yield eight success criteria, indicating that criteria like process efficiency and stakeholder satisfaction must be considered in addition to ATP. Scholars can use our findings to apply the identified success criteria in future studies. Practitioners gain insights into the expert perspective on project success and might rethink the way of assessing success in their projects.

Mum effect is a situation when one or more project stakeholders decide to withhold critical information for particular reasons. In software project where most of the production is intangible, the seriousness of this challenge increases exponentially. There have been reports indicating that mum effect can surface during any phase of development and ultimately lead to disaster in software projects. Mum effect can be influenced by several factors such as organizational and national cultures. This research investigates potential mum effect scenarios and reveals specific reasons which induce this challenge among information technology practitioners.

Post Tender Negotiation (PTN) procedure is part of the tendering process in procurement of goods and services. The procedure could be triggered if the initial tendering activity does not result in the selection of a supplier. This could be due to a lack of clear Value for Money (VfM) bidder. The PTN procedure is sparingly applied in the UK public sector procurement and the reasons adduced for this are based on ethical considerations. The UK Office of Government Procurement (OGP), formerly known as the Office for Government Commerce (OGC) and the European Union (EU) are the chief proponents of restricting the use of PTN to exceptional cases. The premise of their argument is that the buyer could unethically tilt her/his actions in the process of applying the PTN procedure to favor certain suppliers. It is the argument of this paper that buyers from the public sector in UK are being deprived of the procedure’s benefit and therefore, the restrictions should be relaxed. Evidence from this study suggests that the procedure could offer the opportunity for further clarifications of supplier’s bid. The study also identifies that, for PTN to be successful, factors ensuring success in negotiations including cooperation should be present.

The success of global IT projects is highly influenced by culture-based behaviors. Issues between individuals arise when behaviors are (mis-)perceived, (mis-)interpreted, and (mis-)judged by using the perceiver’s expectations, beliefs, and values. Misperception results when the behavior is not anticipated because it would not occur in ones own culture. As a result, behavior should be the starting point for cross-cultural research. But, studies have primarily focused on belief and value systems which are more abstract and less specific than behaviors. This paper presents a study that analyzed cultural behavioral differences between Indian project managers and their counterparts in other countries. The conducted qualitative, semi-structured interviews revealed insights into cross-cultural challenges and shed light on the complex ways that culture-based behaviors impact IT projects. The study identified 127 behaviors that significantly affected project success and cross-cultural cooperation between Indian managers and managers from all over the world. These behaviors were grouped into 19 behavior clusters. Understanding these behavior clusters, and correlating these behaviors to values and beliefs, will improve project collaboration, and inform cross-cultural training strategies. In addition, existing cultural dimensions were reduced in scope, additional dimensions were defined for clarity, and new business-related dimensions were identified. Finally, based on the study’s results, the paper suggests four important components that should be added to cross-cultural training programs for international project managers.

In this study, we propose a Bilateral Double Motive framework of stakeholder cooperation in complex projects. The framework analyses and explains dyadic promoter-stakeholder relationships at a micro level by acknowledging both transactional and relational motives. We demonstrate the framework’s usefulness by illustrating its explanatory power in two instances of cooperation and two of non-cooperation within two health information technology projects. The study contributes to project management theory through its combined focus on transactional and relational motives. Further, the study contributes to practice by providing a tool for planning and evaluating cooperation in health Information Technology projects and similar complex multi-stakeholder environments.

The article focuses on the ideological pillars of the ISIS or the so-called Islamic State and aims to explain the ideological core of the ISIS by examining the roots and pillars of this extreme terrorist Jihadists, Wahhabist and Salafist organization. The article seeks and explores the roots in Jihadism, radical form of Salafism and partially radical Arab nationalism, but it also looks partially at the “legacy” of Saddam Hussein’s regime (1979–2003) in Iraq (many former high ranked officers of Saddam’s military, BAATH party and also several intelligence officers were actively involved in ISIS) and the Arab post-colonial and post-cold war world.

The system of state regulation of the Ukrainian tourist brand as a form of improvement of the innovation and investment climate in the country is explored. The tourism sphere in Ukraine and in the world is analyzed, modern tendencies and directions of development in tourism are defined. The system of main sub-sectors of state regulation of the Ukrainian tourist brand has been formed, namely, ecological-medical tourism (directed on improving the personality), mental tourism (directed on studying the mentality and identity of the Ukrainian population), author's tourism (directed on new ways of development), social tourism (directed on the social aspects of personality development).

This study aimed at identifying the impact of strategic awareness on enhancing the regulatory immune system, an applied study on Jordanian food processing companies. For the purpose of achieving the objectives of the study, the researcher used the descriptive and analytical approach, the researcher developed a questionnaire to collect data related to the study variables. (160) questionnaires were distributed on an intentional sample consisting of (13) food processing companies. The questionnaire targeted managers and workers in the directorates of production, quality, and planning in the searched companies. The number of retrieved questionnaires reached (150) questionnaires are suitable for analysis, the researcher used multiple regression analysis through the Statistical Package in Social Sciences (SPSSv.19) to test the study hypotheses, and the study reached results, the most important results are: That the study sample individuals ’perceptions of the strategic awareness in the researched companies were of a high level, and the study sample’s perceptions of the organizational immune system in the researched companies were of a high level. The study recommends the need to strengthen the supporting culture to the concept of organizational immunity between senior management and employees, the need to work with strategic awareness because of its great impact on strengthening the regulatory immune system and its ability to convert knowledge into applied practices, in addition to following an interest in strategic awareness in its various dimensions, development and enhancing it among Jordanian food processing companies.Keywords: strategic awareness, regulatory immune system, Jordanian food processing companies.JEL Classifications: L1, L66DOI: https://doi.org/10.32479/irmm.11239

The present work is part of relational marketing, in particular consumer behavior in the field of service. Relationship marketing is based mainly on three pillars: quality, satisfaction, and loyalty. The choice of our conceptual model is based on an in-depth literature of previous studies, in view of the multiplicity of research work carried out in this field and the diversity of points of view of the researchers. The fundamental research question is: How to increase the level of customer satisfaction to retain them? The objective of this article is both to determine the explanatory dimensions of consumer satisfaction, but also to analyze their influence on overall consumer satisfaction. For this purpose, we have opted for the “FILTER” type attribute selection methods based on the “WEKA” programming environment. To this end, an empirical study was carried out. We employed quantitative methodology and data were analyzed by Structural Equation Models. The sample consisted of 242 customers of the airline “AIR ALGERIE”. The results obtained reveal to us what is hidden behind the overall customer satisfaction of this company. They also certify that the dimensions in question contribute differently to this satisfaction. Such results would help leaders to provide a double effort in order to bring real and effective improvements, but also to give more care to the relevant variables selected by the different methods applied. However, the results also revealed the importance of the service elements which contribute to overall customer satisfaction

Alignment of accounting with information technology aims to increase the efficiency and effectiveness of an organisation. This study's main objective is to investigate the influence of accounting with information technology on an organisation's effective performance, such as Cost Reduction, Improving Quality, and Effective Decision Making. Using the population of all Small and Medium Enterprises in Lagos State, Nigeria, 101 valid responses were received from the survey conducted. Based on the analysis results, the study found that accounting and information technology alignment has a positively significant relationship with Cost Reduction and Effective Decision Making. However, accounting and information technology alignment is negatively related to Improve quality. The study then recommends that Small and Medium Enterprises should focus more on investing in the alignment of accounting and information technology to bring about optimum organisation's performance

The aim of the article is to propose the combination of selected quality management instruments in a sequential and repetitive manner and to identify the incompatibilities and causes of its occurrence. This is a combination of techniques i.e.: brainstorming (BM), causes and effects diagram, multiply voting, and the 5Why method. The test of the proposed combination of the selected quality management instruments was made for the problem of the incompatibility of the product in an enterprise located in the Podkarpacie. This problem was the non-metallic inclusions on the bearing housing from CPW 407 steel. The proposed combination of the selected quality management instruments was integrated with the non-destructive testing (NDT). The originality of the study is to propose the combination of selected quality management instruments as a part of a single method, whose stages can occur in a sequential and repetitive manner.

The paper discusses an urgent topic of sociological analysis - the stability of the life world of a young family in a multicultural environment. The transformation processes of modern society have a significant impact on the formation of the value attitudes of young people, which are reflected in the changing attitudes of young people towards family and family behavior. It has been found that the volatility and the riskiness of the modern world force young people to adapt to modern reality, to build the family's behavior in such a way as to keep its life world intact. It can be concluded that overcoming the risk of disintegration of the life world of a young family should occur through risk reflection on the part of such agents as family, education, government and public organizations, mass media, as well as young spouses themselves. It is evident that such a comprehensive riskreflection can make the life world of a young family stable.

The objective of the study is to examine the usefulness of online learning for improving quality of instruction, quality of environment, quality of teacher and quality of family cooperation during the COVID-19 pandemic in Indonesia. The study collected 296 sample responses from the Department of Elementary School Teacher Education at Universitas Negeri Jakarta via purposive sampling through self-administrated survey questionnaire. The results showed that the usefulness of online learning significantly influenced the quality of environment. Usefulness of online learning significantly influenced the quality of family cooperation. Also, the usefulness of online learning significantly influenced the quality of instruction. Lastly, the usefulness of online learning significantly influenced the quality of teachers. Students are required not only to respond to the questions of the instructor but also to give feedback regarding the online class in the pandemic to perform better in discussions, activities, and tasks.

This study aimes to investigate the effect of transformational leadership to organizational performance via the mediating role of quality innovation. Adopting a quantitative research design, data were collected from 222 middle level- leaders using a self-structured questionnaire. Structural equation modeling (SEM) via The Analysis of Moment Structures, i.e., IBM AMOS 22 was used to test the hypotheses. The findings indicated that transformational leadership was significantly associated with both innovation and organizational performance. Furthermore, innovation has a positive effect on organizational performance. Consequently, the results underlined a significant mediation role of innovation in the relationship between transformational leadership and organizational performance. The findings of this study serve as a guide for leaders and policymakers in terms of having better understanding on the relationship between transformational leadership, quality innovation, and organizational performance. Hence, practitioners are able to design a good polices for adopting transformational leadership and innovation to enhance organizational performance. To the best of the authors' knowledge, this paper is the first of its kind to anayise the mediating effect of quality innovation on the relationship between transformational leadership and organizational performance linkage in manufacturing sector in a developing country context. Finally, the results of this study was extracted based on data collected from manufacturing sector, which can not be generalized across a braodr rang of sectors.

Governments are confronted with the challenge of managing external borrowing effectively in the face of the state debt burden’s increase. Traditionally, in situations of crisis, debt problems are aggravated to a large extent. The article presents an analysis of measures to ensure the sustainability of the debt situation in the state. The article focuses on the risks created in the debt sphere under the influence of negative processes observed in the economies during the COVID-19 pandemic.

The article considers the main barriers to achieving public solvency by the institution of city-management i.e. compliance of actual management practices with the set goals and recognition of their results by the local community. The author identifies 4 main barriers that do not allow the institution of city-management to function effectively: the lack of horizontal coordination mechanisms, low qualification of personnel, institutional barriers and imitation practices. These obstacles are explained by the neo-institutional theory, which suggests the presence of mechanisms of informal resistance to innovations of formal management procedures. According to the author, the problems of Russian city-management are related to the mismatch between formal and real practices of municipal management, and their solution lies in the professionalization of municipal service and increasing its prestige.

The article analyzes the importance of interaction between civil society and public authorities of the Donetsk People's Republic, considers the activities of the Public Chamber of the DPR, its role as one of the subjects of public influence on the government. A comparative analysis of the Public Chamber of the Russian Federation in the system of public control and the Public Chamber of the DPR is carried out. The necessity of the work of such organizations on the territory of the Donetsk People's Republic in order to establish a dialogue between civil society and the acting government bodies has been proved. The main types of support in the development of the third sector by the government of the Russian Federation are determined. The necessity of borrowing Russian experience for the organization and implementation of public control over the regulation of the activities of state authorities of the Donetsk People's Republic is substantiated

This paper provides a systematic review of the quality of adaptive learning tools over non-adaptive learning tools. A search using the relevant keywords in Google Scholar yielded 66 usable papers. These were categorised based on the works and the countries where most of the research has taken place. Perceived problems were identified and a framework / model as a suitable solution was developed - both adaptive and non-adaptive. Adaptive learning is an interactive experience which leverages technology and provides a responsive teacher to the student. The advantages over non-adaptive methods are numerous and mentioned here. A review of these showed their superiority also in terms of quality over the existing methods. Learning styles are the prominent points of discussion and form the basis for developing frameworks or models. This research has implications on the quality of learning capability of the students and also on the quality of delivery of teaching. Infrastructural limitations in schools are possible but can be overcome through smartphones / other technologies. For future research, it would be worthwhile to compare the adaptive learning tools with non-adaptive learning tools using a quantitative methodology.

This paper is devoted to finding the importance of the factors of industrial and manufacturing engineering for fighting a virus threat and to substantiating the perspectives of increasing quality in the healthcare sphere of based on digitalization and Industry 4.0. The authors perform quantitative analysis of the influence of the factors of industrial and manufacturing engineering on quality of fight against the virus threat in comparison with the traditional factors. A qualitative treatment of the advantages of digitalization and Industry 4.0 with the help of industrial and manufacturing engineering for increasing the quality in fight against the virus threat is provided. The perspectives are modeled and recommendations are developed for increasing the quality of fight against the virus threat based on digitalization and Industry 4.0, with the help of industrial and manufacturing engineering. Originality and advantages of the research consist in the fact that successfulness of fight against the virus threat is treated not from the positions of resources (expenditures) but from the positions of results - quality. Due to this, the research contributes to formation of a concept of healthcare, which is oriented at the result and which guarantees high quality of medical services. Importance of the research is predetermined by determining the role of the technological factors (industrial and manufacturing engineering) in provision of quality of fighting the virus threat. Significance of the performed research for development of scientific knowledge consists in provision of substantiation and practical recommendations for applying a new - digital - approach to fight against the virus threat.

The purpose of this study was to determine the effect of service quality and innovation on visitor satisfaction and loyalty in Bogor City Public Service Mall. Another thing that also needs to be answered from this study is whether there is an effect of customer satisfaction on loyalty in using the services of the Bogor City Public Service Mall. This study used primary data that were collected via interviews and questionnaires distribution to 81 MPP Kota Bogor visitors who were selected by purposive sampling method. The analysis used in this research is modeling analysis using Structural Equation Modeling with the Partial Least Square (PLS) method. The results of this study indicate that service quality has a significant effect on visitor satisfaction and loyalty. Another result is that innovation has a significant effect on visitor satisfaction, but has no significant effect on visitor loyalty. This study also shows that visitor satisfaction has a significant effect on visitor loyalty. Further research is needed with a broader model to explain the diversity of satisfaction and loyalty variables. It is also necessary to conduct a study comparing the services in the Bogor City MPP with the services in the original institution in terms of the level of satisfaction and loyalty of the community.

The objective of the research is to develop a model to measure emergent leadership among employees in Indonesia. In doing so, this study first developed a theoretical model by identifying the emergent leadership constructs from the literature and identifying the criteria measurement of these constructs from the literature and thirdly was to validate the theoretical model to measure emergent leadership in Indonesia. The theoretical model consists of 6 emergent leadership constructs measured by a total of 60 measuring criteria. The empirical process of the validation employed data collected from 350 respondents who were working with the team working in Jakarta, Banten, and West Java. The validation aimed to validate the variables that were used to measure each of the constructs by determining statistically that the sample number is adequate; using the Keiser-Meier-Olkin and Bartlett’s test to ensure the applicability of the data for multivariate statistical analysis; to validate the measuring criteria as relevant to emergent leadership and to determine the reliability of each of the emergent leadership constructs to the model. The result showed that emergent leadership can be measured by the following indicators: dominant, friendly, egocentric, intelligence, creativity, open mind, experiences, caring, positive vibes, discipline, good planner, conscientiousness, team player, communicative, and performance management for knowledge-skills-attitude. Furthermore, the results of this study found that the variable of the construct performance management from the previous research was in the third dominant value.

This study aims to determine the effect of (1) Taxation Understanding on the Compliance of Personal MSME Taxpayers, (2) Taxpayers Perception Regarding Application of Amendment to PP No.46 of 2013 become PP No.23 of 2018 on the Compliance of Personal MSME Taxpayers, (3) Taxation Understanding on Tax Sanctions, (4) Taxpayers Perception about the Implementation of Amendment to PP No.46 of 2013 become PP No.23 of 2018 on Tax Sanctions, and (5) Tax Sanctions on Compliance of Personal MSME Taxpayers in Pekanbaru. The data was analyzed using Structural Equation Model (SEM). The results of this study indicate taxation understanding and taxpayer perceptions about the application of the amendment to PP No. 46 of 2013 become PP No. 23 of 2018 does not significantly affect Personal MSME Taxpayers. Taxation understanding and taxpayer perceptions about the application of the amendment to PP No. 46 of 2013 become PP No. 23 of 2018 has a significant effect on tax sanctions. Taxation sanctions significantly influence individual Personal MSME Taxpayers.

The article aims to compare the perceptions of three groups of stakeholders regarding the relevance of specific attributes of service quality in fitness centres in Rio de Janeiro. The approach was qualitative, of the survey type, with stratified sampling and application of a single instrument formed of 34 specific attributes of the quality of services in fitness centres. To identify differences in the relevance of each attribute for clients, managers and instructors, variance analysis was performed through the Kruskal-Wallis test. IBM SPSS v 25 for Windows was used for statistical treatment. The study was carried out with 657 clients, 123 managers and 180 instructors in the city of Rio de Janeiro. The scale with 34 items presented a global and group Cronbach alpha that validated the instrument's internal consistency, confirming that its items measure the same construct. There were differences in the relevance attributed by the three groups in 32,4% of the attributes, showing non-alignment in the perceptions of those who deliver, manage and consume services in those fitness centres. It was not possible to compare the results obtained with previous studies due to the non-existence of research focusing on different stakeholders' perceptions of the attributes of service quality in companies in this business segment, revealing that the topic is a new perspective in assessing the quality of services in fitness environments.

This study aimed to analyze the effects of interest rates, bond rating, company size, and debt to equity ratio (DER) of the yield to maturity (YTM) of corporate bonds in Indonesia Stock Exchange. Previous researches showed different results, therefore, it is necessary to re- study by testing the four variables on the yield to maturity.The population in this study was all corporate bonds listed and traded on the Stock Exchange in the period of 2010-2012. There were 324 bonds. Based on the Purposive sampling criteria, 66 bonds were obtained. The research hypothesis was tested by multiple linear regression (multiple regression) and the analysis tools were company's financial statements, market price of the bond, SBI interest rate and bond ratings.The results showed that the variable interest rates and the debt to equity ratio did not significantly affect the yield to maturity of the bonds. Variable bond rating and company size gave significant negative effects ontheyield tomaturity of the bonds.

The purpose of this article is to analyze the censorship function of political correctness. According to the authors, this issue requires, first of all, conceptual clarification, since the qualification of political correctness as censorship is not obvious to many and is even paradoxical. Based on the concepts of "invisible censorship" by P. Bourdieu and "symbolic power" by T. van Dijk the authors show how the concept of political censorship expands to include the practice of political correctness. On the other hand, it examines how the phenomenon and concept of political correctness converges with censorship practices as it evolves. Special attention is paid to the discursive features of political correctness as a kind of symbolic political censorship; moreover, the sociopolitical risks associated with this phenomenon are assessed.

Introduction.This study is relevant in connection with the search for new points of development of the Sakhalin Region in new sectors of the economy that are not related to the mineral wealth exports model of the economy. The purpose of the paper is to assess the state of the industrial sector in the Sakhalin Region and consider the directions of its development. Materials and Methods.Federal Acts and other regulations of the Russian Federation, data from Rosstat; papers in periodicals on economics, management, and regional studies were used. Results.According to a number of indicators characterizing the state of the economy, the Sakhalin Region occupies a leading position not only in the Far Eastern Federal District but also in the entire country. In 2019, the index of industrial production in the Sakhalin Region decreased by 4%, in particular, the index of production in mining in 2019 decreased by almost 5%. At the same time, about 90% of this type of activity falls on the oil and gas sector. The growth rates of mineral extraction are declining against the background of the growth of other industries: manufacturing (112.7%), electric power, etc. (104.5%), water supply (165%). Discussion and Conclusion.A high level of depreciation of fixed assets of enterprises requires the activation of investment processes for their renewal and modernization. High investment activity is required, which will have a positive impact on the efficiency of production processes. It is necessary to increase the level of graduates training at the institutions of higher, secondary, and primary vocational education due to their insufficient practical training using modern equipment, and bad command of advanced technologies.

Introduction.The outbreak of the new coronavirus (COVID-19) crisis monopolizes these days the worldwide public agendas. The COVID-19 pandemic makes fear and uncertainty, defeat the world economy and swelling the financial markets instability. The coronavirus pandemic has led the global economy to slam the brakes, leading to an extremely sharp drop in demand for oil. It has created a massive oil glut and raised concerns about the lack of physical storage space for it. Materials and Methods.The autoregressive distributed lag (ARDL) model has been used for decades to study the correlation between variables using a single equation time series. The ARDL model is one of the most common dynamic unrestricted models in econometric literature. In this model, the dependent variable is expressed by the lag and current values of independent and its own lag value. This paper analyzed the effect of COVID-19 pandemic on the United States (US) Crude oil imports prices, using daily data for the period December 31, 2019 to March 21, 2020. Using the ADF test for stationary and bounds testing approach to cointegration, developed within an ARDL model. Results.Finding of the study showed that the total death, have significant consequence on the crude oil price, the adverse effect shows, if 1 percent increase in total death leads to decrease the crude oil -0.001 percent. The total cases are also negative effect the crude oil price, mean one percent increase in the COVID-19 which lead to decrease crude oil price -10.23. Discussion and Conclusion.The contuse increasing of COVID-19 pandemic generates shock waves on the crude oil markets, as well as in the real economy of US and also in the world. The deepness of the new economic recession will depend on the policy reaction to the coronavirus. This research paper analyzes how the COVID-19 total death and total cases effect the US crude oil price. The results of the study show that the world COVID-19 total death is significant impact on the crude oil price, if one percent increase in the total death in the world which lead decrees the crude oil price. The total cases of COVID-19 also have negative and significant effects the crude oil price.

The purpose of this research is to examine whether 1) brand image can predict loyalty intention 2) brand credibility can predict loyalty intention 3) brand credibility can predict brand commitment 4) brand commitment can predict loyalty intention 5) brand commitment mediates the effect of brand credibility on loyalty intention. Sample was selected using convenience sampling method amounted to 173 respondents. Data processing techniques using structural equation modeling what helped by Smart PLS 3.2.7 program. The result of this study shows that brand credibility, and brand commitment have significant effect to predict loyalty intention, but brand image doesn’t, brand credibility has significant effect to predict brand commitment, and brand commitment mediates the effect of brand credibility on loyalty intention.

The purpose of this study is to help make decisions about winning the smartphone market through product differentiation to increase customer loyalty for the OPPO Brand. The study population was 1050 students of the faculty of education and the faculty of economics, the sampling technique using the stratified random sampling method was obtained by 550 students. Data analysis was performed using Structural Equation Model (SEM) statistical analysis using Amos Graphic v.22 Software. The result of the research obtained product differential strategy, brand image and customer satisfaction can increase customer loyalty. Brand image and customer satisfaction factor are mediators of product quality on customer loyalty factors. The implication of this research is that brand image is the biggest factor affecting customer satisfaction. Furthermore, the contribution of research result to the OPPO company must make product changes in order to improve brand image, customer satisfaction and customer loyalty. Abstrak. Tujuan dari penelitian ini adalah untuk meningkatkan loyalitas pelanggan melalui penguatan kualitas produk, citra merek dan kepuasan pelanggan. Populasi penelitian ini adalah Mahasiswa di Kabupaten Karawang dari 12 Perguruan tinggi sebanyak 27,378 mahasiswa, teknik pengambilan sampel menggunakan stratified random sampling diperoleh sebanyak 550 orang. Analisis data dilakukan dengan menggunakan analisis statistik Structural Equation Model (SEM) menggunakan perangkat lunak Amos Graphic versi 22. Hasil penelitian yang diperoleh bahwa penguatan kualitas produk memiliki efek secara langsung terhadap loyalitas pelanggan, citrak merek dan kepuasan pelanggan adalah mediator faktor kualitas produk pada faktor loyalitas pelanggan. Implikasi dari penelitian ini bahwa citra merek merupakan faktor terbesar yang mempengaruhi kepuasan pelanggan. Selanjutnya, kontribusi hasil penelitian terhadap perusahaan OPPO adalah untuk pertimbangan kebijakan bagi manajemen dalam hal penguatan kualitas produk yang dilakukan melalui inovasi teknologi dari sisi penggunaan bahan, fitur-fitur, serta komponen berkualitas tinggi agar meningkatkan citra merek, kepuasan pelanggan sehingga berdampak positif terhadap loyalitas pelanggan.

This study aims to examine determinants factors of personal financial management of Indonesian migrant workers in Hongkong. The determinant factors are 1) demographic aspects include age, academic background, number of dependents, and 2) financial literacy. The sample used in this study was several Indonesian migrant workers who are still actively working in Hongkong, especially as household assistants. This study used questionnaire method to obtain the primary data from migrant workers. The sampling technique was non-random sampling which was accidental sampling technique. The data analysis used was Chi-Square analysis. The result shows that: 1) partially, there is relationship between ages and personal financial management; 2) there is a relationship between financial literacy and personal financial management; 3) partially, there is no relationship between academic background and number of dependents with personal financial management. The implication of this study is that by having good knowledge and understanding about finances, Indonesian migrant workers in Hongkong are expected to manage good and wise personal finances, so that they can improve their prosperity.

Social media has increasingly become the new platform for conducting business activities, especially amongst Micro, Small and Medium Enterprises (MSMEs) on account of its practicality, relatively low costs, accessibility, and flexibility. Social media has transformed the business-to-customer relationship with regards to the empowerment of both sides of the relationship through increased participation, interaction, communication and most importantly, the control of information. This paper focuses on two social media platforms, namely Instagram and Facebook, in identifying the factors that promote the usage of social media by MSMEs in doing business activities. Based on the four objectives and hypotheses proposed in this study, an electronic questionnaire was conducted to find out how the effectiveness and interactivity factors significantly influence the use of social media and how social media will contribute to organisational performance and thus serve as competitive advantages for MSMEs in the context of Brunei Darussalam.Keywords: MSMEs; Social Media; Interactivity; Effectiveness; Organisational Performance; Competitive AdvantageJEL Classifications: D91, L2DOI: https://doi.org/10.32479/irmm.10906

This study aims to identify talent criteria at commercial banks in Vietnam and build a scale of factors affecting talent retention. By qualitative research method through expert interviews and non-parametric testing to determine the relationship between factors affecting talent retention at commercial banks in Vietnam. The research has identified the following four factors influencing talent retention: Job satisfaction, Motivation, Commitment and Loyalty. In addition, the study surveyed the Snowball sampling method and collected 877 satisfactory questionnaires, performed quantitative research and tested the linear structural model of SEM. Research results show that among the factors that affect talent retention, job satisfaction is the most influential, followed by commitment, loyalty and work motivation. The research's contribution helps bank leaders to have appropriate policies to retain their bank's talents.Keywords: Talent retention talent, Commitment; Job satisfaction; Loyalty; Motivation.JEL Classifications: J20, J28DOI: https://doi.org/10.32479/irmm.10908

In to-day’s dynamic business world, a trend is towards more flexible organisations with enhanced autonomy and self-leadership of employees and teams. This study introduces the concepts of self-leadership and empowering leadership in the Western Balkans. The study measures employed professionals’ views of self-leadership and experienced empowering leadership. Special attention is given to possible differences in views by gender and by professionals with / without a leadership role. Two instruments are applied, the Revised Self-Leadership Questionnaire and the Empowering Leadership Survey (n=265). Subsequently interviews were conducted with 10 company directors to generate their viewpoints and experiences of self-leadership and empowering leadership. Results show correlations between self-leadership and empowering leadership and show differences between men’s and women’s reports. The study also notes that better understanding the potential of empowering leadership leading to more self-leadership demands another type of research. A discussion of the study and suggestions for future research conclude the article.Keywords: self-leadership, empowering leadership, self-management, Western Balkans, AlbaniaJEL Classifications: M12, M19, M54DOI: https://doi.org/10.32479/irmm.10893

The procedure adopted for development of a survey instrument to measure the perceptions and attitudes of Saudi managers on the benefits laws has been described in this paper. The commonly adopted procedure of determining the scales and items for the survey was followed. The context-specific requirements were considered in determining the items to be included in the two scales. The full questionnaire contained relevant demographic items, eight items each for perceptions and attitudes measurement and a final open question for whatever the survey participants wished to say about the topic of survey. A pilot trial was done using the developed survey instrument to measure perceptions and attitudes of Saudi public sector managers on the benefits enjoyed by their workforce due to favourable labour laws. The results showed both perceptions and attitudes of managers to be positive. The results were explained in a number of different ways with the support of literature. Some limitations of this research, as scope for further research, have also been listed.

The aim of this systematic review was to review the methods adopted by corporates to avoid corporate tax, factors related to it and responses of countries to improve their compliance. Using Google Scholar with the topic as the search terms and different overlapping timeframes, the search yielded 68 papers. These were listed and briefly described. The common factors in these studies were tabulated for easy reference. It was a revelation in the way the corporates adopted methods to avoid sales tax. Papers dealing with policies, strategies and impact of sales tax on these corporates were in majority. Economic growth variables and their linkage to sales tax were the basis of study of some papers. Corporate social responsibility is an essential part of corporate finance and an attempt to link it with their tax compliance practice was the subject in some. Studies also covered the role of civic and interest groups in preventing evasion of tax as detrimental to society at large. An important aspect which came to light was that as long as there is competition among countries on tax matters and the existence of tax havens, a defiance of the tax laws and the tendency to avoid tax was noticed. Only a thorough reform of the tax laws in the countries will check these large scale evasions and bring more revenue where it is required. The need of the hour is a vigilant civil rights and interest group which can add pressure on the corporates to behave responsibly and ethically towards tax compliance. The implications that these changes will bring is huge as it prevents leakage of income which is rightly due to the governments. This study will help in plugging the loop holes and ensuring stricter compliance with the laws of the land.

The purpose of this paper is to determine the influence of the factors of industrial and manufacturing engineering on quality of services that are provided in digital legal proceedings of the Asia-Pacific region, based on? Big Data, blockchain, and AI. The authors model the influence of the factors of industrial and manufacturing engineering on quality of legal proceedings in countries of the Asia-Pacific region with the help of correlation analysis. Simplex method is used for determining the optimal influence of the factors of industrial and manufacturing engineering on quality of legal proceedings in countries of the Asia-Pacific region. It is determined that the potential of increase of quality of services of digital legal proceedings based on managing the factors of industrial and manufacturing engineering is more vivid in developing countries (33.55%) than in developed countries (9.36%). The authors reflect a new view on the prospects of development of legal proceedings - from the position of consumers' interests' protection, emphasizing on quality of the provided public services. Due to this, a new, alternative approach to state management of development of the legal proceedings system is developed; instead of increase of regulation, it envisages de-regulation and marketization of legal proceedings. An original approach to managing the quality of services of digital legal proceedings is offered, which is based on managing the factors of industrial and manufacturing engineering.

Since the last recession the hardwood flooring industry is currently enjoying strong growth. With this growth come new challenges for manufacturers of hardwood flooring. QEP Wood Flooring division, located in Johnson City, Tennessee, USA is a midsize flooring company which historically struggled with high customer claims. In 2016, QEP's Johnson City management team implemented an initiative to address the top three leading causes of defects and waste in their hardwood flooring panels. A systematic plan was devised and implemented by utilizing basic quality tools and methods such as Define, Measure, Analyze, Improve, Control (DMAIC), root cause analysis, 5-why, check sheet and deployment of effective employee awareness training. As a result, QEP Wood Flooring division reduced 81.56% in chip-out, increased 1.7% in production yield, saved over $90k annually in customer claims while improving the quality of their products and increasing customer satisfaction. This study contributes to the body of knowledge by providing an effective process and low-cost tools to improve the quality of wood flooring products elsewhere in the wood flooring industry.

The objective of the study is to examine the effect of quality of education on the students' satisfaction and loyalty in the universities of Indonesia. The study has collected 384 responses from the students of Indonesian HEIs using five-point Likert scale self-administered questionnaire. The sample was gathered using nonprobability convenience sampling technique and analysis was based on PLS-SEM using SmartPLS version 3.2.8. The results have shown that quality of education has significant effect on student satisfaction while student satisfaction has significant effect on student loyalty. From a practical point of view, as a cumulative body work arises on the quality of educational service, but this study's conceptual model provides greater acknowledgement if such improvement of image and ranking are addressed by the institution of tertiary level. A strong understanding of the relationship between program quality, industrial link, student satisfaction, image and service quality that allows to make better policy and strategic decisions, as well as finding ways to be strengthened by organization management. This makes it possible to recruit high-quality foreign students in the world's leading universities for academic research and development.

Despite the rare use of the term ‘strategy’ in public and voluntary sector organizations, recent research has seen the use of both the strategy and strategy-as-practice concepts in regulating the innovation perspective within the public sector. The available literature on innovation, strategy, and service delivery within the public sector offers positive insights into forming a new concept of innovation within the public organization sphere. Using a systematic review, we aim to understand the integration of the strategy-as-practice perspective into the public service ethos to drive the innovation perspective forward. The review was performed in two stages, 855 documents were retrieved in the first stage that covered a five-year time span, while 8,620,000 documents were retrieved in the second stage that covered a twenty-three-year time span. We further supported our argument through a quantitative questionnaire with 93 respondents from Kuwait. The findings of the research indicate that public sector policymakers need to pay attention to the social complexity of their context in order to innovate delivered public services. Furthermore, policymakers need to adopt new innovative schemes including innovative strategy practices, digital governance, reform ethos, and mutual constitution in their strategies in order to ensure the innovative public services that are required by their communities.

For the Government projects, Value for Money (VFM) is an important parameter based on which the projects are procured through Public-Private Partnership (PPP) by the public sector. The objective of this paper is to identify and evaluate perceptions of VFM factors affecting Indian road projects undertaken by PPP. Eighteen VFM factors were shortlisted through a literature survey and were validated with experienced professionals. A questionnaire survey was conducted to investigate the most important VFM factors and was grouped into three categories: financial implications, the expertise of the private sector, and contract efficiency using factor analysis. Important VFM factors were identified using the Importance Index Method. The perception was analyzed with various statistical tools. The findings from this study provide more information and understanding about VFM in an early stage, which will be helpful for decision making about PPP.

This study aims to see the effectiveness of education performance in Indonesia which has been budgeted in the state budget (APBN) from 1996 to 2020. This effectiveness can be evaluated from the number of gross enrollment rates aged 15 years and over. The number of gross enrollment rates is affected by the government spending in education sector, national per capita income, and national literacy rate that is measured by the number of literacy. This study uses Auto Regression Distributed Level (ARDL) model to see the government’s performance in education sector in the short term and long term. The finding of the study shows that in the short term, the government’s expenditure for education sector and national literacy level supports the effectiveness of education performance. Meanwhile in the long term, literacy level supports the effectiveness of education performance.Keywords: gross enrollment rate, literacy rate, government spending, national per capita incomeJEL Classifications: I21, I22, I25DOI: https://doi.org/10.32479/irmm.10655

One of the most critical factors used to evaluate the efficiency of the portfolio selection process is the ability of the model to measure interdependencies among projects. Varieties of interactions among projects lead to several kinds of synergies in the whole portfolio, such as re-sources and knowledge interdependencies. There are few studies focused on project portfolio selection accompanied by modeling and estimating the impact of synergies between projects. Hence, this paper presents a model to select the best project portfolio applying a particular model to measure the effects of several types of interdependencies between paired projects. Then, the Promethee II method is used to prioritize projects. Then, the portfolio selection model, which is a non-linear integer model, is solved to find the best set of projects. Finally, numerical examples are addressed to illustrate the method results and validity.

The Corona Virus Pandemic forces most organizations to implement systems and policies that are adjusted to gov-ernment regulations and appeals, including work from home, including at a research institute in private universi-typies in Indonesia. For the systems and policies to be implemented effectively, the leadership makes adjustments, especially in managing communications. Communication management is an important point during this transi-tional period because it has an impact on the coordination and results of work. Ineffective communication causes the institution's performance to be less than optimal. The purpose of this research is to describe the practice of communication management and coordination carried out by the leadership of an institution at a private university in Jakarta. The research method chosen was a case study approach, 11 informants were determined by purposive and snowball sampling. The results of this research show that the communication and coordination carried out by the leadership of the institution is not optimal, besides that it is limited to taking the initiative in confirming and providing a response, resulting in delays in completing their work. The fact in the field of leadership has not ad-justed the style of communication and coordination during the new normal. Comprehensive communication and coordination skills need serious attention because these abilities have an impact on institutions in building a cul-ture of synergy.

A questionnaire was created to collect data in order to accomplish the objectives of the analysis. The research population consisted of (1669) Royal Jordanian Airlines workers with distinct job titles. The investigator used the simple random sample method of (180) people. The Statistical Kit for Social Sciences (Spss.19) was used, and the analysis drew multiple conclusions, the most important being: the perceptions of members of the study sample of the level of talent management techniques in the researched organization are of a high level, and the perceptions of individuals of the study sample of the level of satisfaction in the work environment in the researched co-operator. The study suggests that the organizational culture within the business be initiated on the basis of talent management techniques and the crystallization of principles that express the concepts of participation and cooperation, collaboration and the diversity of skills due to their positive effect on the achievement of participation and cooperation.Keywords: talent management strategies; achieving happiness at work environment; Royal Jordanian Airlines.JEL Classifications: A10, A19DOI: https://doi.org/10.32479/irmm.10923

Health services, especially hospitals, are facing significant changes in the industrial era 4.0. Hospital digitization is responsible for building green hospitals and improving service quality in the era of modern technology. Green Human Resources Management (GHRM) is becoming known as the HRM concept that encourages employee commitment and environmental aspects. GHRM is an HR management system suitable for organizations, including hospitals that have a significant environmental impact. Hospitals are very dependent on the quality of service provided to their customers. GHRM as a management model in hospitals is very important to encourage hospital digitization and service quality. This research was conducted to answer the gap in hospital research in seeing the effect of GHRM on service quality in digitizing hospitals in the industrial era 4.0. GHRM and Service Quality is used in the healthcare industry to test its application in hospitals in Indonesia. They are using the SEM PLS method, a variant-based structural equation analysis that focuses on predictive models, to look for predictive linear relationships between variables to process data for 1004 respondents from 19 State-Owned Enterprises' hospitals throughout Indonesia. This research can an-swer research gaps related to the effect of GHRM on Service Quality and Hospital Digitalization in Indonesia. Based on Hospital Digitalization, GHRM affects Service Quality, which is closely related to environmental problems.

Knowledge sharing is still becoming a concern for many researchers because of the various positive impacts encountered. However, many individuals are still hesitant to do so, especially in a competitive environment where 'knowledge is power'. Knowledge sharing is often conducted only for the purpose of self-imaging and mutual benefits. Various studies that try to explore the antecedent variable of knowledge sharing behavior rarely use an Islamic motivational perspective. Hence, this article offers a new concept of Islamic excellence achievement spirit which is expected to be a cornerstone to improve knowledge sharing behavior. This new concept is the result of synthesis from the need for achievement theory, social capital theory, and Islamic values. The 291 sharia insurance employees in Indonesia were used as respondents of this study. Respondents obtained by using snowball sampling combined with purposive sampling. Regression analysis is used to test the empirical research model. The results show that Islamic excellence achievement spirit is proven to be able to increase knowledge sharing behavior that has an impact on increasing adaptive selling capability.

The Community of Inquiry (CoI) framework provides a solid guideline for researchers to investigate a quality of online learning. However, there are still very limited studies that explore the pattern of relationships between CoI framework and accounting students’ satisfaction in online learning. In the context of online learning, self-efficacy plays a role to determine the level of students’ confidence to get success in the learning process. Students with a high level of self-efficacy will not perceive a difficult task as an obstacle to be avoided, but rather as a challenge to develop abilities. This research aims to explore the relationship between CoI framework and accounting students’ satisfaction through online learning self-efficacy. Self-administered survey was conducted to 437 accounting students. Hypothesis was tested using SEM-PLS. Results showed that CoI framework were good predictors of accounting students’ satisfaction. Different from most studies, this research found that students were more influenced by social presence instead of teaching presence. Higher educational institutions needed to focus on how to improve social presence in the online learning environment. In addition, higher educational institutions needed to manage students' online learning self-efficacy instead of technology self-efficacy.

Günümüzde pazarlama alanında bankaların kendilerini rakiplerinden farklılaştırmak amacı ile reklam çalışmalarında çeşitli yollara başvurdukları bilinen bir gerçektir. Bankaların kendilerini rakiplerinden ayrıştırmak adına kullandıkları yöntemlerden biri de reklam faaliyetlerinde ünlü kişileri kullanmalarıdır. Bankaların ünlü kullanımına yönelmesindeki amaç, tüketicinin dikkatini çekerek bankanın tüketicinin zihninde yer etmesini sağlamaktır. Yapılan araştırmalarda kullanılan birçok yöntem içinde, bu konuda en etkili yöntemlerden birinin reklamlarda ünlü kişilerin kullanımı olduğu görülmüştür. Bu çalışmada reklamlarda ünlü kullanımına tüketici tepkilerini ölçmek amacı ile nöropazarlama metotlarından biri olan EEG analiz yöntemi kullanılmıştır. Çalışmada, 30 gönüllü katılımcıya (15 bay ve 15 bayan olmak üzere) 54 saniyelik Halk Bankası’na ait olan reklam filmi izlettirilip EEG (Elektroensefalografi) analiz yöntemi ile katılımcıların tepkileri ölçülmüştür. Araştırmanın sonucunda, 30 gönüllü katılımcıdan 24’ünün (n=%80) tepki verdiği, 6’sının (n=%20) da tepki vermediği tespit edilmiştir.

There is a growing consensus around the transformative and innovative power of Artificial Intelligence (AI) technology. AI will transform which products are launched and how new business models will be developed to support them. Despite this, little research exists today that systematically explores how AI will change and support various aspects of innovation management. To address this question, this article proposes a holistic, multi-dimensional AI maturity model that describes the essential conditions and capabilities necessary to integrate AI into current systems, and guides organisations on their journey to AI maturity. It explores how various elements of the innovation management system can be enabled by AI at different maturity stages. Two key experimentation stages are identified, 1) an initial stage that focuses on optimisation and incremental innovation, and 2) a higher maturity stage where AI becomes an enabler of radical innovation. We conclude that AI technologies can be applied to democratise and distribute innovation across organisations.

This paper analyses high-quality and recognizable tourism product, the coher-ence of all involved holders of the tourism as well as a good organization in the tourism destination, a strong brand, image and how to fulfil or even exceed the tourist expectations by ensuring a recognizable tourism product that creates positive experience. The aim of this research is to define the major precondi-tions for a quality tourism destination strategy as recognizable tourism product by including experts and their experience in a focus group interview.