1. Redefining Public Services in Academic Libraries.
- Author
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Roth, Patrick, Masters, Marcia, and Cadena, Cara
- Subjects
- *
LIBRARY public services , *ACADEMIC libraries , *LIBRARY personnel , *LIBRARY users , *SERVICE departments , *MUNICIPAL services - Abstract
User services are often seen as the public-facing work of a library. Yet, all aspects of a library are to provide service to users, including the back-of-the-house work of technical services or collections departments. When done with a user focus this behind-the-scenes work, while often imperceptible, should be considered a public service. Doing so allows back-of-the-house library staff to view their work more holistically and enables deeper collaboration across teams. By creating a service model where all aspects of the library serve the user, libraries can provide a strong user experience. [ABSTRACT FROM AUTHOR]
- Published
- 2023
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