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This paper describes a program developed by the Navarran Institute for Public Administration in the Navarran Government. The program is conceived as a two-year training internship targeted for junior psychologists. This training programs attempts to provide psychologists with a specialized knowledge and practical experience in the fields of personnel selection, human resources management and training, and the processes of organizational improvement. So, they will be enabled to handle the ever increasing demands both from public administration and the industry. Finally, a number of testimonies by the psychologists who developed the program are gathered. [ABSTRACT FROM AUTHOR]

Personnel selection processes carried out by the Navarran Institute for Public Administration (INAP) achieved the ISO 9001-2000 Standards in 2002. INAP is an autonomous organization reporting to the Justice and Home Affairs Department of Navarre's Autonomous Government. Among other responsibilities, this organization is liable for personnel selection to provide public employment jobs both for the Autonomous Administration and for local administrations. ISO 9001-2000 was awarded "for the personnel selection to join and get promoted in Navarre Public Administrations and for the design of ability tests". Particular activities guaranteed by these standards are the following: tests designed to assess job fit and testing procedures for the selection of a large number of candidates applying for clerical and clerical assistant jobs. The INAP Psychology Service is responsible for both activities. This paper outlines the methodology used for the development and implementation of a quality standard method in the INAP Psychology Service. Basic contents of quality standards system, core contents and the contents of ordinary and mass selection processes are also discussed. [ABSTRACT FROM AUTHOR]