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To effectively access and use the resources of the academic library and to become information-literate, students must understand the language of information literacy. This study analyzes undergraduate students' understanding of fourteen commonly used information-literacy terms. It was found that some of the terms least understood by students are those most frequently found in faculty-created research assignments and syllabi and that are used by librarians during library instruction. It is recommended that librarians work with faculty to make them aware of students' lack of understanding of information literacy terms and that librarians also reinforce their meaning during library instruction and in one-on-one consultations. [ABSTRACT FROM AUTHOR]

User services are often seen as the public-facing work of a library. Yet, all aspects of a library are to provide service to users, including the back-of-the-house work of technical services or collections departments. When done with a user focus this behind-the-scenes work, while often imperceptible, should be considered a public service. Doing so allows back-of-the-house library staff to view their work more holistically and enables deeper collaboration across teams. By creating a service model where all aspects of the library serve the user, libraries can provide a strong user experience. [ABSTRACT FROM AUTHOR]