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Aim/Purpose: This study examined the relationship between critical success factors (CSFs), perceived benefits, and usage intention of Mobile Knowledge Management Systems (MKMS) via an integrated Technology Acceptance Model (TAM) and Information Systems Success Model (ISSM). Background: This study investigates the CSFs (i.e., Strategic Leadership, Employee Training, System Quality, and Information Quality) that impact the usage intention of KMS in mobile contexts which have been neglected. Since users normally consider the usefulness belief in a system before usage, this study examines the role of perceived benefits as a mediator between the CSFs and usage intention. Methodology: A survey-based research approach in the Malaysian semiconductor industry was employed via an integrated model of TAM and ISSM. At a response rate of 59.52%, the findings of this study were based on 375 usable responses. The data collected was analyzed using the Partial Least Squares with SmartPLS 3.0. Contribution: This study contributes to the body of knowledge in the areas of mobile technology acceptance and knowledge management. Specifically, it helps to validate the integrated model of TAM and ISSM with the CSFs from knowledge management and information system. In addition, it provides the would-be adopters of MKMS with valuable guidelines and insights to consider before embarking on the adoption stage. Findings: The findings suggest that Employee Training and Information Quality have a positive significant relationship with Perceived MKMS Benefits. On the contrary, Strategic Leadership, System Quality, and Perceived User-friendliness showed an insignificant relationship with Perceived MKMS Benefits. Additionally, Employee Training and Information Quality have an indirect relationship with MKMS Usage Intention which is mediated by Perceived MKMS Benefits. Recommendations for Practitioners: The findings are valuable for managers, engineers, KM practitioners, KM consultants, MKMS developers, and mobile device producers to enhance MKMS usage intention. Recommendation for Researchers: Researchers would be able to conduct more inter-disciplinary studies to better understand the relevant issues concerning both fields – knowledge management and mobile computing disciplines. Additionally, the mediation effect of TAM via Perceived Usefulness (i.e., perceived MKMS benefits) on usage intention of MKMS should be further investigated with other CSFs. Future Research: Future studies could perhaps include other critical factors from both KM and IS as part of the external variables. Furthermore, Perceived Ease of Use (i.e., Perceived User-friendly) should be tested as a mediator in the future, together with Perceived Usefulness (i.e., perceived MKMS Benefits) to compare which would be a more powerful predictor of usage intention. Moreover, it may prove interesting to find out how the research framework would fit into other industries to verify the findings of this study for better accuracy and generalizability.

Purpose The purpose of this study is to investigate the influence of technological antecedents on the usage of decision makers for the implemented knowledge management system (KMS) amongst Jordanian banks. This study extends the investigation by assessing the influence of knowledge or information quality on KMS usage. This study aims to assess whether knowledge or information quality is significantly correlated to system compatibility, relative advantage and complexity (technological antecedents). Design/methodology/approach The study model was developed by using Rogers’ diffusion of innovation (DOI) theory, on which seven hypotheses were developed. To examine these research hypotheses, a self-administered questionnaire was carried out with 341 decision makers who are using the KMS to perform their job-related activities. Structural equation modelling analysis of moment structures software was used for data analysis. Findings The findings revealed that decision makers usage of the implemented KMS’s is affected significantly by relative advantages, system complexity and knowledge quality, but not system compatibility. Moreover, the findings showed that knowledge quality is significantly correlated with DOI technological antecedents. Practical implications Bank managements are now in a better position to understand what kind of resources and supports are needed to achieve the maximum pay-off from KMS usage within their banks. This study has proved that it is not sufficient for Jordanian banks to focus solely on the system quality; they must also take the quality of knowledge or information (system output) as a critical factor that can affect their investments in KMS’s. Originality/value This study is one of the limited conducted studies to investigate the importance of KMS usage and related antecedents in the Arab world; particularly, in the context of the Jordanian banking sector. The findings of this study have contributed to the Jordanian financial sector for its vital evaluation of the KMS actual usage behaviour. Findings can be used by the Jordanian ministry of finance to improve the understanding of the factors influencing KMS usage in the financial sector. This study has contributed to reducing the gap of DOI literature amongst developed and developing countries, particularly in the Jordanian context.

Purpose First, this study aims to investigate the effects of quality perceptions (i.e. system quality, information quality and service quality) and perceived ubiquity on engineers’ perceived benefits and perceived user-friendly of mobile knowledge management systems (MKMS). Second, it aims to examine the influence of perceived benefits and perceived user-friendly on MKMS adoption intention. Design/methodology/approach Quantitative empirical research using an integrated technology acceptance model and information systems success model was used, among semiconductors engineers in Malaysia. There were only 375 usable responses collected, which are at a response rate of 59.52%. The partial least squares version 3.0 was used to analyze the valid data collected. Findings The results suggest that service quality plays an important role that would increase the engineers’ perception of MKMS benefits and its user-friendliness. Intention to adopt MKMS was found to be strongly predicted by perceived MKMS benefits as compared to perceived user-friendly. Practical implications The findings are valuable for managers, engineers, knowledge management (KM) practitioners, MKMS developers and mobile device producers to enhance MKMS adoption intention. Originality/value Despite KM has been well accepted and established in the management science and practice area of study, yet it is still neglected in a “mobile” context. Accordingly, this paper contributes to the research gap.

Edcraft, a recycling and upcycling event for Malaysian secondary school students, particularly in the Klang Valley area in 2020. The event's goal was to look into gamified solutions to encourage recycling and upcycling among the students’ age group. Lectures, talks, practical exercises and games were used to teach students about climate change and environmental preservation. According to a post-event survey, the percentage of participants who recycle has climbed significantly: 76% now recycle, compared to only 24% previously. The study discovered that gamification-based activities could effectively facilitate recycling and upcycling behaviours. Such solutions can be applied to encourage behavioural changes in different contexts. By interviewing 15 Edcraft students in a focus group study setting, researchers could better understand the motivations. Themes such as 'social connections are vital', 'convenience and rewards are significant motivators', 'gamified activities help attract and engage teens' and 'environmental knowledge is crucial to prolonging recycling' emerged from the thematic analysis. This manuscript proposes gamified activities to induce a behavioural change in upcycling, and the findings yield helpful insights to fuel pro-environmental behaviours.

Background: Employees are increasingly being recognised as a valuable source of information, especially in knowledge-based businesses. Businesses, however, suffer financial and organisational memory losses related to re-hiring and training new staff, and lost productivity and intellectual property because of employee turnover. Hence, employee turnover should be considered an essential part of human resource management. Furthermore, employees’ trust in management and human resource (HR) practices substantially impact organisational commitment (OC). Thus, anticipating employee commitment and turnover intentions is crucial, as people are the sole source for knowledge-based firms to maintain their competitive advantage. In the context of selected Tehran Renewable Energy (RE) firms, this study investigated the mediating impact of OC on the relationship between HR practices (recruitment and selection; training and development opportunities; performance appraisal and evaluation; teamwork; compensation and pay; and job security) and employee turnover intention. Methods: This is a cross-sectional study in Tehran that involved 90 experts and knowledgeable employees from four of Tehran's top RE businesses. A questionnaire was distributed to collect data which was later analysed with correlation, regression and bootstrapping analyses. Results: All six dimensions of HR practices were discovered to have an indirect impact on turnover intention and a direct impact on OC. OC among employees has an indirect effect on turnover intention. It was also revealed that the training and development opportunity has the most considerable effect on OC and turnover intention. OC was not found as a mediator between HR practices and turnover intention. Conclusions: The outcomes of this study showed that both training and development opportunities; and pay and compensation structure were found to be two significant components of HR practices in the relationship with OC. RE managers should employ appropriate HR strategies, particularly in these two dimensions, to improve an individual's degree of OC and reduce turnover intention.

Purpose The purpose of this research is to explore how current implementation of KM practices, KM processes and KM-centred strategies among Malaysian R&D firms contribute to improving their knowledge quality. In addition, the KM practices investigated are supported by ways of how the R&D firms are motivated to share knowledge and what are the constraints inhibiting such sharing. Design/methodology/approach A total of 320 questionnaires were disseminated to Malaysian R&D firms and the response rate was 47 per cent. Descriptive analysis such as percentage, mean values and indexes were used to analyse the data. Findings Overall, the findings reflect the nature of R&D firms as knowledge-intensive organisations. KM practices show that there is a very high tendency of implementation of knowledge exploration and knowledge exploitation activities. In all, 90 per cent of more firms have implemented the three KM processes with constructing new knowledge appears to be the most implemented process. Knowledge-centred culture scores the highest overall mean, followed by leadership and HR practices. Practical implications This study provides an identification of KM practices that serves as a starting point for R&D managers to determine the gaps and appropriate actions to collectively achieve the desired R&D results and national innovation. Originality/value This study serves as a careful examination in exploring the extent to which KM practices, KM processes and KM-centred strategies are implemented in improving the knowledge quality in the Malaysian R&D firms. It helps R&D firms to frame their KM activities to drive the capability of creating and retaining a greater value onto their core business competencies.

This chapter develops a model based on role theory and the conservation of resources (COR) theory to examine the influence of work-level (work schedule flexibility (WSF) and role ambiguity (RA); family-level spousal support (SS) and individual-level core self-evaluations (CSEs) factors on work–family conflict and job satisfaction amongst women entrepreneurs. Self-administered survey questionnaires were used to collect data from participants in regions of Malaysia. Using the partial least squares approach, SS and CSEs exhibited significant positive relationships with work–family conflict, whilst RA, SS and work–family conflict had a positive influence on job satisfaction. It was found that SS and CSEs on job satisfaction were mediated by work–family conflict. This study contributes to knowledge and practice by providing novel insights to multiple stakeholders in Malaysia.

The purpose of this paper is to provide an empirical understanding for the antecedents and consequences of knowledge management system (KMS) usage among decision makers in Jordanian banks. The model of this paper was developed through extending the diffusion of innovation (DOI) along with information system (IS) success model, on which eight hypotheses are developed. In total, 341 usable questionnaires were used for further analysis. Structural equation modeling was used to analyze and test the developed hypotheses. The findings showed that system compatibility and complexity (technological antecedents) and top management support and trust (organizational antecedents) are significantly affecting the KMS usage. As well as, results showed that decision‐making effectiveness along with user satisfaction are considered as key consequences for KMS usage. Furthermore, the findings of this study indicated that user satisfaction significantly mediates the relationship between KMS usage and decision‐making effectiveness. Practically, this paper offers an empirical paradigm for the significance of KMS and effective usage. This paper provides the essential required guidelines for decision makers who are using the KMS's in order to strengthen their job performance, particularly decision‐making context. Theoretically, results of this paper were based on the utilization of two important theoretical models (DOI and IS success) into one integrated model. At the individual level, this study opens the window to the new proposed model to be utilized in the future research of KMS usage.

Purpose This paper aims to investigate the micro-level antecedents of absorptive capacity (ACAP) based on the multilevel perspective of learning capabilities in asymmetric joint project engineering teams constituted by local employees and expatriates. Design/methodology/approach The authors integrated the micro-foundational and multilevel learning theories to delineate the individual and team dimensions of ACAP. Using structural equation modelling, the authors tested the hypothesized relationships among the underlying individual determinants and multilevel dimensions of ACAP. The data were collected from a sample of 248 local employees from 76 joint project engineering teams in the Nigerian upstream oil industry. Findings ACAP entails individual and team capabilities, which depend on prior experience and need for cognition. The creation of shared understanding is essential for the transition of an individual’s knowledge assimilation capability into team’s knowledge utilization capability. Originality/value This study contributes to extant understanding of the multilevel perspective of learning capabilities, i.e. ACAP in a knowledge intensive team like joint project engineering.

Purpose The purpose of this paper is to investigate the influence of individual factors, that is demographic factors, self-efficacy, computer anxiety and internet literacy, on concern for information privacy (CFIP), especially in social networking and e-commerce in Malaysia. Design/methodology/approach Data were collected from 164 students in Multimedia University Cyberjaya and analyzed using statistical analyses. Findings The results of this paper indicate that most of the individual factors have significant relationships with CFIP, except age as one of the demographic factors, and internet literacy. One of the outcomes, which is continuance intention in social networking, has a strong correlation with CFIP. Research limitations/implications Regarding demographic profile, the statistics of age, income and especially nationality profile shows the imbalance distribution among the group categories. This might become an issue for generalization purpose. Practical implications The empirical findings can be used as a guideline for firms to undergo a self-check in social networking sites and data over transactions in e-commerce activities. By focusing on those significant factors, firms may develop relevant strategies to enhance the social networking or e-commerce activities. Originality/value This paper is perhaps the limited study about CFIP in Malaysia, but it focuses more on social networking and e-commerce as the outcomes of CFIP.

Purpose The purpose of this paper is to identify the antecedents of successful organizational cross-border knowledge transfer and also the relationship among the antecedents for sustainable competitive advantage. Design/methodology/approach First, a focus group study was conducted to identify major constructs and map out the proposed framework. This is then followed by questionnaire survey from 210 Malaysian multimedia super corridor (MSC) status corporations as recipients. Their international business affiliates refer to any organizations located outside Malaysia with which the recipient firm has a relationship. Data were analysed using SPSS. Findings The findings suggest that the perceived value of the knowledge, relational dimension and cognitive dimension, as well as recipient learning intent and the attractiveness of a foreign source are significant related to the effectiveness of organizational cross-border knowledge transfer. Research limitations/implications Because this research only covered 210 MSC status corporations, future research can try to have more coverage on other industry to have larger sample size for generalizability purposes. Other factors such as organizational and context characteristics can be added as antecedents to strengthen the framework for effective knowledge transfer. Practical implications The empirical findings can be used as a guideline for MSC status firms to undergo a self-check and help them rethink and reposition themselves in light of the findings. It helps MSC status corporations to frame their organizational cross-border knowledge transfer activities to enable the creation and application of knowledge which should allow them to drive the capability of creating and retaining a greater value onto their core business competencies. Originality/value This study provides valuable insights to help creating a successful foundation for organizational cross-border knowledge transfer. This study is also among few studies to examine the critical antecedents in successful organizational cross-border knowledge transfer from a multidimensional perspective in Malaysia.

Purpose This paper aims to identify the key competencies managerial coaches have and examine the significant competencies that affect coaching effectiveness in the Malaysian telecommunications industry. Design/methodology/approach The unit of analysis was individual managerial coaches who were working in the Malaysian telecommunications industry. Among the 300 questionnaires distributed, a total of 140 were obtained and deemed sufficiently complete to be useable. Descriptive and multiple regression analyses were used to analyze the data. Findings The results indicated that leadership development is the most important function of managerial coaching, followed by communication. In addition, co-creating the relationship and effective communication are the critical categories of competencies for managerial coaching. Analysis from the regression highlighted that effective communication is the influencing factor on the coaching effectiveness, followed by facilitating learning, and results. The findings also shown that all the core competencies in setting foundation are the significant influencing factors. Research limitations/implications Analyses relied on cross-sectional data and limits the generalizability of findings to other industries. The utilization of self-reported perceptual data may suffer from response bias. Practical implications This paper highlights personal or professional coaching characteristics that might affect managerial leadership development. It also provides a list of important criteria for developing effective managerial coaching to assist Malaysian managerial coaches to build a world class workforce. Originality/value Using International Coach Foundation competency model, this study provides an insight on the important criteria to develop and select coaching managers effectively which ultimately lead to performance improvement in the organization.

Purpose – The purpose of this paper is to study the application of knowledge management (KM) factors on customer relationship management (CRM) process in Malaysian Multimedia Super Corridor (MSC) status organisations. Design/methodology/approach – A questionnaire survey was conducted on KM workers (customer service) in Malaysian MSC status organisations. Based on the extensive review of the current literature, eight KM factors were investigated to examine the application toward CRM process. Findings – The data, collected from 96 knowledge workers, suggest that KM process, organisational infrastructure and technology are three important predictors for effective CRM process. Practical implications – The practical implication of this paper could be useful for business managers who want to enhance organisational CRM through implementing KM practices to support their organisation’s KM efforts. Originality/value – This is one of the few papers to study the application of KM factors on CRM process in Malaysia.

Nowadays, most of organizations are shifting or shifted from the industrial economy to the knowledge economy. In this new economy, a new set of advanced information technology systems has emerged. Knowledge management systems (KMS) are innovative advanced information systems that have demonstrated a significant value towards individuals and organizational performance. This research aimed for an empirical evaluation on the influence of organizational factors on KMS usage among decision makers in Jordanian banks. In this respect, a survey (self-administered questionnaire) was distributed at the decision makers who are using the KMS's within Jordanian banks, which resulted with 341 valid responses. Structural equation modeling (SEM), in particular AMOS statistical software was employed for further data analysis. Findings revealed that, decision makers' usage of KMS's within Jordanian banks is significantly affected by the extent of top management support, formalization, and centralization.

Purpose– In order to bridge the gap and provide organizations with practical assistance in dealing with the effectiveness of executive coaching. The purpose of this paper is to investigate the association between coaching relationship which constitutes of rapport, trust, commitment and match with coaching effectiveness in Malaysia using a quantitative research method.Design/methodology/approach– Based on the extensive review of the current literature, rapport, trust, commitment and coach-coachee match with coaching effectiveness are investigated through questionnaire. Objective-driven model which focuses on the extent to which coaching objectives have been met, is used to measure the effectiveness of executive coaching.Findings– The main results of the multiple regressions demonstrate that both rapport and commitment significantly influence coaching effectiveness. These findings provide a basis for developing a quality relationship to advance the executive coaching and HRM research literature.Practical implications– The practical implication of this study could be useful for HCM managers, who want to enhance leadership capabilities through executive coaching engagement that support their organizations performance.Originality/value– This Malaysian study will build upon the existing knowledge by investigating the factors contributing to quality coaching relationship from the coachee’s viewpoint.

Purpose – The aim of this inquiry is to uncover the pattern of knowledge-sharing behaviour among the undergraduate and postgraduate students of private universities in Bangladesh. Design/methodology/approach – This inquiry studied the knowledge-sharing pattern of undergraduate and graduate students by utilising a questionnaire-based open-ended survey from several private universities in Dhaka, Bangladesh. Apart from the descriptive statistics, the research used t-test to further explain the data. Findings – This research focussed on seven areas of knowledge-sharing pattern. The data collected from 350 respondents from different private universities suggest that there are significant differences in the knowledge-sharing pattern between undergraduate and graduate students. Overall, this research documents that the postgraduate students have shown higher perceived attitudes towards knowledge sharing, compared to undergraduate students. Research limitations/implications – This research applied a descriptive study to understand knowledge-sharing patterns among undergraduate and postgraduate students, rather than a correlational study to ascertain the relationship among variables. Practical implications – This research has contributed to the knowledge-sharing research in several aspects. In fact, this study extended the research findings of Wei et al. (2012) by examining the patterns of knowledge sharing in a different socioeconomic environment. Although this research investigated the practice of knowledge sharing of undergraduate and postgraduate students by adapting the instrument of Wei et al. (2012), one of the significant contributions of this research is to explore the behavioural aspects of knowledge-sharing pattern among undergraduate and postgraduate students from different private universities in Bangladesh. By interpreting the knowledge-sharing pattern of undergraduate and postgraduate students of private universities, this inquiry will assist the government’s policymakers, management of individual universities and academicians to come up with novel methods of instruction and to transform the knowledge-driven higher learning establishment. Originality/value – The majority of studies on knowledge sharing have been conducted in an organisational context. This inquiry is one of few investigations to compare the knowledge-sharing patterns among undergraduate and postgraduate students in Bangladesh.

Purpose – The aim of this study is to build upon Jain et al.'s (2007) work by investigating the knowledge-sharing barriers and strategies of academic staff in public and private universities in Malaysia which have received relatively little research attention to date. Design/methodology/approach – A survey of 502 questionnaires was collected on both public and private universities in Malaysia. Data were analysed using SPSS. Findings – The overall findings show that private universities are more effective and are more willing to share knowledge. Linking knowledge sharing with non-monetary rewards and fair performance appraisals are strongly recommended in private universities, while monetary rewards, recognitions, publication of knowledge on websites and newsletters and the use of appropriate technology tools and systems are strongly recommended in public universities. Practical implications – Top management in Malaysian public and private universities must play their role and put in more effort to ensure academics have the proper platform and support to share their knowledge. Originality/value – This study is perhaps one of the first to address the comparison between knowledge sharing among lecturers in private and public universities in Malaysia.

Purpose– The aim of this paper is to evaluate the impact of total quality management (TQM) practices on role stressors in Iranian manufacturing SMEs in order to determine the relationship between the multidimensionality of TQM practices and role ambiguity, role conflict and role overload.Design/methodology/approach– Questionnaires are administrated to 410 employees of 100 different manufacturing SMEs in Iran.Findings– The results support important negative association among some of TQM practices (such as employee involvement, information analysis, process management, supplier management, strategic planning and customer focus) and role conflict, role ambiguity, role overload. By utilizing multiple regression analysis, information analysis, supplier management, employee involvement, process management, customer focus, strategic planning are found to have significant and negative relationship with role stressors. Leadership and human resource focus are found to have significant and positive relationship with role stressors.Practical implications– This model is perfect for practical usage by SME managers to estimate the perceptions of role stressors of employees in TQM oriented firms. The findings recommend that manufacturing should look into ways of improving the major roles of TQM practices in order to decrease the negative role stressors of employees.Originality/value– TQM practices emerge to be related to role stressors (role ambiguity, role conflict and role overload), attending to an obvious noticeable gap in the previous studies of TQM and the psychological welfare of employees.

Purpose – This paper attempts to propose a conceptual model to explain the micro-level antecedents of absorptive capacity (ACAP) and social context of joint engineering project teams. It delineates ACAP into four dimensions and suggests specific level for each dimension. Revisiting the micro-foundational origin of ACAP, acquisition of partner's embedded knowledge through joint project teams requires complex interaction among individuals, thus the effect of individual differences and perception in the team's context is proposed. Design/methodology/approach – Cohen and Levinthal's assertion on the conceptual affinity that ACAP shares with creative capacity and organizational learning was revisited. Upon synthesizing pertinent literature, individual antecedents were conceptualized, while strategic alliance literature was examined to theorize on the social context. Findings – Propositions relating individual antecedents and social context to associated dimension of ACAP are postulated. Furthermore, the paper suggests a need for further inquest on the implication of cultural differences. Research limitations/implications – The hypothesized relationships among the constructs are subject to empirical investigation in order to deepen our understanding on individual differences and social contextual effects. Practical implications – Based on the conceptualized relationships among micro-level antecedents, multidimensional ACAP, and social context, this manuscript recommends some practical guidelines in the context of joint engineering project teams. Originality/value – This study explicates the micro-level antecedents of ACAP within a joint engineering project team. By integrating individual and social context, it advances multilevel conceptualization of ACAP.

PurposeThe purpose of this paper is to build upon Chen et al.'s work by investigating inter‐organizational knowledge transfer needs and practices among small and medium enterprises (SMEs) which have received relatively little research attention to date.Design/methodology/approachA questionnaire survey was conducted on SMEs which have been accorded the Multimedia Super Corridor Malaysia status. Data were analyzed using Statistical Package for the Social Sciences.FindingsIn total, nine important areas have been the focus of this study, i.e. the importance of external knowledge; the extent to which external knowledge is more important than internal knowledge to organizational success; areas in which insufficient knowledge contributes to costly errors or mistakes in the SMEs; SMEs' involvement in knowledge transfer activities; number of social networks involved; SMEs' perceptions about networks; use of tools and technologies to transfer inter‐organizational knowledge; constraints of inter‐organizational knowledge transfer; and SMEs' effectiveness in leveraging knowledge. The data collected from 70 owners/managers of SMEs suggest that to some extent external knowledge is believed to be an important need by the enterprises.Research limitations/implicationsThe small sample size raises the question of generalizability of the findings.Practical implicationsOverall, the empirical findings point to the need for the SMEs to pursue inter‐organizational knowledge transfer practices.Originality/valueThis paper is one of the first to address the inter‐organizational knowledge transfer needs in Malaysian SMEs.

This paper investigates the effect of organizational demographic variables on successful knowledge management (KM) implementation which insofar has not been thoroughly reported in the KM literature. For meaningful results to be generated, four organizational demographic variables, namely functional areas, years of KM involvement, KM development stage, and degree of knowledge intensity were moderated against a comprehensive set of KM activities, which comprise of KM preliminary success factors, KM strategies and KM processes, with organizational performance. The respondents comprised of middle managers working in the telecommunication industry in Malaysia. Based on the data collected from 289 respondents using a set of structured questionnaire, the results reveal that all the four demographic characteristics interacted with the degree of implementation of the KM activities, while three of the characteristics, with exception of functional areas, show significant relationships with organizational performance. The contributions of the paper, along with the implications of the results are discussed and interpreted to provide guidance to organizations for improved business performance through KM implementation success.

While knowledge management (KM) has been widely discussed by many academics and practitioners, measurement is undoubtedly the least developed aspect of KM due to the intangibility of knowledge assets. It is of paramount importance to establish performance measures at different stages of KM implementation even from the beginning so that its effectiveness can be identified. This paper thus serves to explore KM performance measurement from the angle of KM process effectiveness. Through the data collected from 289 managers in the Malaysian telecommunication industry, where KM implementation is just beginning to take place, significant interactions were found between four of the five proposed KM preliminary success factors (i.e. business strategy, K audit, K map, KM team) and all four KM elements of strategies (i.e. technology, culture, leadership, measurement) with KM process effectiveness. The findings of this study serve as a guide for organizations in driving their KM journey and reaching their destinations even at the beginning stage of their KM implementation.

PurposeThis purpose of this paper is to assess the perceived importance and actual implementation of four knowledge management (KM) strategies, i.e. culture; leadership; information technology; and measurement, in the Malaysian telecommunication industry.Design/methodology/approachData were collected from 289 telecommunication organizations in Malaysia and analyzed using indices and parametric statistics.FindingsThe paired t‐test results show significant differences among all the KM strategies in terms of their importance and actual implementation. Strategies such as technology, culture and leadership are moderately implemented, with measurement being the least implemented factor.Research limitations/implicationsThis paper focuses on KM implementation rather than on learning and knowledge utilization.Practical implicationsMalaysian telecommunication organizations should give equal attention to the implementation of all the four KM strategies. They need to have proper planning and overcome any problem or difficulty for the four KM strategies to be implemented smoothly, and subsequently narrow the gaps between the perceived importance and actual implementation of these strategies. Such viable practice will significantly help the government of Malaysia to achieve the K‐Economy status and Vision 2020.Originality/valueThis study is perhaps one of the first to empirically investigate and compare the perceived importance and actual implementation of the four KM strategies in the Malaysian telecommunication industry.

This paper aims to identify the characteristics of higher learning institution websites that will affect student satisfaction in Malaysian context. It develops one research model concerned with the determinants of higher learning institution website towards student satisfaction based on end-user computing instrument (EUCI) model. It was found that web presence, visual design and navigation design in higher learning institution website play a major role in creating satisfaction when using the website. This study contributes to academia as it tries to fulfil the gap in the area of higher learning institution website characteristics which is rather limited and unexplored in previous literature. The findings of this study can shed a light to higher learning website designer on factors or characteristics to focus on when designing the website. This research proves that findings on e-commerce website are also applicable in higher learning institution websites.

Modern day entrepreneurs who operate in today’s highly volatile socioeconomic circumstances are undeniably encumbered with a host of role stressors that affect their businesses and personal lives, namely role overload, role ambiguity and role conflict. Coupled with work schedule flexibility, these role stressors have a bearing on work-family conflict and are the focus of this study. Employing self-administered questionnaires via purposive sampling, data were collected from Malaysian entrepreneurs, married with at least one child. Results derived utilising the Partial Least Square (PLS) approach suggest that role conflict and role overload positively affect work-family conflict. However, role ambiguity and work schedule flexibility indicate insignificant effect on work-family conflict. Given a multitude of challenges faced by entrepreneurs in this context, an understanding of the findings can bring to light some insights on how work-family balance can be achieved to boost the development of Malaysian entrepreneurs.

This chapter aims to create a unified model capturing and generalising the different arrays of preliminary knowledge management (KM) implementation success factors in the telecommunication industry based on the studies conducted on this sector in Malaysia. The literature and empirical evidence suggest that to become the leading global market players in the new knowledge society, telecommunication organizations are required to have the integration of an effective KM process which consists of construction, embodiment, and deployment. These processes must be supported by five preliminary success factors (clear business strategy; flexible organizational culture; a committed KM Team; and effective implementation of K Audit and K Map) and effective KM strategies, that is, a knowledge sharing culture and a human network, leadership, a wide range of new technological opportunities and increased commitment to measurement.

This research attempts to investigate the influence of the four KM strategies towards KM process effectiveness in Malaysian MSC corporations. The data collected from 106 middle managers indicate that all the four strategies (leadership, culture, technology and measurement) and three processes (construction, embodiment and deployment) are moderately implemented. However, technology and measurement are found to have significant relationship with KM process effectiveness. The findings help MSC corporations to frame their KM activities to enable the creation, communication, and application of knowledge, which should allow them to drive the capability of creating and retaining a greater value onto their core business competencies.