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Bahasa Inggris sebagai bahasa internasional sangatlah penting dalam mempermudah komunikasi khususnya di era globalisasi ini. Penting bagi mereka yang bekerja di dunia hospitaliti dan berhubungan langsung dengan tamu untuk memiliki kemampuan berbahasa Inggris. Memiliki tenaga kerja dengan kemampuan berbahasa Inggris sangat dibutuhkan karena turis asing semakin banyak di Indonesia. Kemampuan berbahasa Inggris diwajibkan oleh para karyawan hotel agar mereka dapat berkomunikasi dan memberikan pelayanan keramahtamahan yang baik dan dapat lebih mudah dimengerti oleh para tamu asing. Pelatihan percakapan bahasa inggris hospitaliti tingkat dasar bagi siswa/i Yayasan Emmanuel bertujuan untuk memberikan pelatihan kepada siswa-siswi di Yayasan Emmanuel agar dapat memiliki pengetahuan yang lebih luas dalam Bahasa Inggris, serta cara berbicara dalam Bahasa Inggris di bidang hospitaliti. Pelaksanaan dilakukan secara daring melalui platfrom google meet sebagai penunjang kegiatan yang bisa diakses dengan mudah oleh setiap orang. Terdapat tahap persiapan dan tahap pelaksanaan (pelatihan daring). Kegiatan ini berjalan dengan baik dan sistematis sesuai dengan susunan acara yang sudah dibuat. Sesi pre-test dan post-test memiliki pertanyaan yang sama. Pre-test digunakan untuk melihat pemahaman siswa/i Yayasan Emmanuel mengenai materi pernyataan bahasa Inggris sederhana. Post-test digunakan untuk melihat ada atau tidaknya peningkatan pemahaman siswa/i Yayasan Emmanuel setelah materi dipaparkan. Berdasarkan hasil pre-test dan post-test menunjukkan terdapat peningkatan pemahaman siswa/i dari sebelum dan sesudah pemaparan materi meskipun hasilnya tidak signifikan. Oleh karena itu, di masa yang akan datang pelatihan seperti ini bisa dilakukan lebih baik lagi.

Purpose The purpose of the present research is to examine the underlying motivations of food and beverage (F&B) hotel managers towards their intentions to implement food wastage initiatives in the Indonesian hotel sector.Design/methodology/approach Using in-depth personal interviews with 26 F&B managers, this study employed the theory of planned behaviour (TPB) to explain F&B managers' intentions towards implementing food wastage initiatives.Findings The study findings revealed prevailing constraints (such as lack of resources and rigid menu design) preventing them from carrying out their food wastage plan. There was evidence of disparity between who the F&B managers perceive about as important (injunctive norms) and supportive about their food wastage initiatives as compared to the perceived actual behaviour (descriptive norms) of these important reference groups. One such discrepancy is where respondents believe that senior management is important and would support their food wastage initiatives, but the senior management themselves do not allocate resources to combat food wastage.Practical implications The findings have important implications for hoteliers to rethink and motivate hotel employees to carry out food wastage initiatives effectively with a more synchronized approach between different management levels.Originality/value This is the first paper to examine the discrepancy between injunctive and descriptive norms between middle and senior management in hotels. A key theoretical contribution to the body of knowledge is the fractionation of injunctive and descriptive norms to understand subjective norms in TPB elicitation research.

Di awal tahun 2020 ini terjadi suatu pandemi virus dimana seluruh negara di dunia termasuk Indonesia dilanda dengan wabah COVID-19. Penyebaran virus ini berlangsung sangat cepat dan melumpuhkan hampir seluruh aktivitas perekonomian seluruh negara. Hadirnya wabah COVID-19 di Indonesia menyebabkan dampak yang cukup parah hampir di seluruh sektor perekonomian, termasuk dengan sektor pariwisata. Kegiatan ini pun terkena imbas dari pandemi COVID-19 ini sehingga banyak pengusaha restoran maupun minuman mengalami penurunan pendapatan bahkan kebangkrutan. Penelitian ini bertujuan untuk mengetahui dampak, upaya, serta kendala pihak pengelola restoran dalam menghadapi adanya pandemi COVID-19 dan era kenormalan baru. Metode penelitian yang digunakan adalah penelitian kualitatif dengan teknik studi kasus dan analisis deskriptif eksploratif. Populasi dan sampel yang digunakan dalam penelitian ini adalah pihak pengelola restoran yang berada di Ruko Golden 8 Gading Serpong, Kecamatan Kelapa Dua, Tangerang sebanyak tiga orang. Hasil penelitian ini mengungkapkan bahwa pandemi COVID-19 dan era normal baru memiliki dampak besar bagi keberlangsungan suatu restoran. Kata Kunci: COVID-19, Ruko Golden 8, Industri food & beverages, Restoran Penyedia Hidangan Barat. / In early 2020, COVID-19 outbreak paralyzes almost all economic activities throughout the country. Tourism especially activities of consuming food and beverages for Indonesia has a big impact on the running of the country's economics. This activity was also affected by the COVID-19 pandemic so that many restaurant and beverage entrepreneurs experienced a decrease in revenue and even bankruptcy. This study aims to find out the impacts, efforts, and constraints of the western restaurant managers in dealing with the COVID-19 pandemic and the new normal. The research method used is qualitative research with case studies technique and exploratory descriptive analysis. The population and samples used in this study are the restaurant managers located in Golden 8 shophouse Gading Serpong, Kelapa Dua District, Tangerang as many as three people. The results of this study revealed that the COVID-19 pandemic and the new normal have a big impact on the sustainability of the western restaurants. Keywords: COVID-19, Golden 8 Shophouse, Food and Beverage Industry, Western Food Restaurant.

The focus of this research was on Bali, Indonesia as an international tourist destination The survey strategy involved self-administered questionnaires distributed to collect data and information supporting this research The sampling method was non-probability convenience purposive sampling, which means that only those respondents who had visited Bali as a destination for more than two times for their holiday by the time the research was conducted were eligible to fill in the questionnaires There were 300 questionnaires distributed, only 254 of which were valid Interview was also conducted for data collection in this research The structural equation modelling approach was used to analyze the data obtained from respondents, who had visited Bali at least two times The outcomes of this research reveal a positive influence of push and pull motivational factors on tourist satisfaction Moreover, a positive, significant correlation between satisfaction and destination loyalty can be seen in this research With the aim to sustain and enhance destination competitiveness, the results of this research will be beneficial for stakeholders of Bali as a destination This study helps stakeholders identify push and pull motivational factors in order to better prepare marketing strategies and utilize indicators of push and pull motivation that affect tourists’ experience during their stay © 2020 All rights reserved

Lombok island is one of the priority destinations of the Special Economic Zone (SEZ) in West Nusa Tenggara, which the government is developing, especially in Kuta Madalika. The number of tourists out of the island of Lombok continued to increase, in 2016 reached 3,094,437 people. This data shows the existence of potential business needs that support tourism, whereas one of them is the need of tourism transportation services. This research was conducted to confirm the interest and need for tourism transportation in the form of buses at Lombok Island. The research study was conducted using a survey method with a questionnaire and supported by interviews. Based on the data collected, it can be concluded that the interests and demands for transportation services for Lombok island. The existence of tourist buses will support the development of tourism in the area.

Traditional Indonesian martial art called Pencak Silat , as one of the nation's cultural assets, pencak silat is increasingly developing in Indonesian society, both from the sports and from the socio-cultural. The purposed of this research was conducted to determine the potential development of pencak silat at Merpati Putih as a cultural tourism attraction. The research was conducted on active and passive members (who had been members) of the Merpati Putih Pencak Silat (with total 612 of respondents). pencak silat “Merpati Putih” (known as PPS Betako Merpati Putih) was formed around the 1550s BC. This research used a qualitative descriptive method, with primary data from the results of the questionnaire, and enriched with secondary data obtained from the internet and several other sources to complement this research. This research used a qualitative descriptive method, explaining the situation and facts found in the field. To explore members' perceptions of the potential development of pencak silat “Merpati Putih” as a cultural tourism attraction, questionnaires, online observations and interview conducted on the members of PPS Betako Merpati Putih. Pencak silat “Merpati Putih” has the potential to be developed as a cultural tourism attraction, by developing and managing it more professional so that it becomes a cultural tourism asset in term of tourists interest.

Efektivitas Promosi Terhadap Peningkatan Penjualan Di Maxx Coffee Benton Junction. Maxx Coffee merupakan salah satu kedai kopi lokal di bawah naungan Lippo Group. Usaha ini melakukan kegiatan promosi untuk meningkatkan penjualan produknya. Tujuan penelitian ini adalah untuk mengindentifikasi bentuk strategi promosi, menganalisis efektivitas promosi dengan menggunakan periklanan (advertising), promosi penjualan (sales promotion), publikasi (publication), penjualan personal (personal selling), dan marchendise. Laporan magang ini menggunakan pendekatan kualitatif dengan wawancara dan observasi pada responden terpilih yang menguasai masalah. Hasil penelitian menunjukkan strategi promosi periklanan (advertising), promosi penjualan (sales promotion), publikasi (publication), penjualan personal (personal selling), dan marchendise efektif dalam peningkatan penjualan.

This study developed and empirically tested a model to explore the relationships between contact personnel, physical environment, service quality, relationship quality, service innovation, and customer loyalty in Indonesia five-star hotels. Structural equation modeling was conducted on data collected from 596 hotel guests staying at five-star hotels in Jakarta, Indonesia. Results indicated significant relationships between contact personnel and service quality, service quality and customer loyalty, and the moderating effect of service innovation on the interaction of service quality and customer loyalty. It is important for hotel management to focus on service excellence, as it will transpire into guest satisfaction, trust, and commitment from the customer, thus, enhancing the relationship quality between the customer and the hotel. This study demonstrated that service innovation can allow the hotel industry to see beyond the silo mentality of good service and focus on greater value proposition in the business model to increase customer loyalty.

Jakarta sebagai kota metropolitan dengan jumlah penduduk yang hampir mencapai 13 juta jiwa tidak terlepas dari tuntutan penyediaan kawasan rekreasi yang memadai bagi penduduknya. Kebutuhan masyarakat akan rekreasi sudah tidak dapat dihindari lagi, sehingga walaupun krisis ekonomi masih melanda Indonesia sejak tahun 1997, tempat-tempat rekreasi yang ada tetap dikunjungi oleh masyarakat. Taman Impian Jaya Ancol (TIJA) yang lebih dikenal dengan nama Ancol adalah salah satu tempat rekreasi yang paling populer di Jakarta. Sebagai dampak dari keadaan unit-unit rekreasinya yang berada dalam tahap maturity, TIJA menghadapi permasalahan yang cukup serius yaitu permasalahan yang berkaitan dengan jumlah pengunjung yang tentunya berpengaruh pada jumlah pendapatannya. Salah satu faktor penting untuk dapat bertahan yaitu melalui kualitas pelayanan yang baik. Dalam penelitian ini, penulis mengumpulkan data primer melalui kuesioner dan wawancara kepada pengunjung. Hasil dari penelitian ini merupakan persepsi dari konsumen terhadap pelayanan petugas Dunia Fantasi Ancol dan saran yang dapat diterapkan untuk meningkatkan kualitas layanan yang kemudian dapat meningkatkan jumlah kunjungan konsumen ke Dunia Fantasi Ancol.

The euphoria of tourism development in Indonesia as one of the leading industries of the country’s economy requires proper planning and an advanced strategy to maintain its sustainability. This chapter discusses strategies used by the Indonesian government for the implementation of sustainable tourism development. The strategy comprises three tourism programs: sustainable destination, sustainable observatory, and sustainable certification. The discussion developed in this chapter stresses that sustainable programs require serious commitment from the government and a carefully developed framework that suits the Indonesian context. Further, the proposed programs have to be introduced in closely monitored stages and are perhaps best developed through a certification program that may encourage positive impacts.

This paper examines stakeholders’ perceptions of sustainability in Biak Numfor, Papua, Indonesia. The study reviews opinions of site-specific sustainability aspects and assesses their perceptions of sustainability against a common goal of the Global Sustainability Tourism Council (GSTC). Meanwhile, a tourism destination is aware and takes full account of sustainability tourism for its current and future thinking towards economic, social and environmental impact, the industry, the environment and host community, and addressing visitor needs. However, few structures of the criteria towards a common goal for GSTC destination criteria are still undermined. Qualitative research is carried out by performing a stakeholders’ Focus Group Discussion (FGD) in Biak Numfor, Papua. Systematic approaches and thematic analysis are conducted to reveal the four critical awareness of sustainability issues. In the long course, this awareness may lead to changes in tourism sustainable development preferences such as accessibility, infrastructures and destination management, and planning (destination promotion; inspirational leaders; and community awareness).

The purpose of this research paper to identify the impact of sustainable tourism management towards the economic conditions of a community. In 2018, Pandawa Beach has won first rank for Indonesia Sustainable Tourism Awards (ISTA) in the field of economic utilization to local communities hence the author decided to use Pandawa Beach for the research. The qualitative data were collected from interviews and the quantitative data were collected from questionnaires. The method for analyzing the data is using descriptive analysis. The research result shows that sustainable tourism gives positive impacts towards the economic conditions on Kutuh Village. 72 people out of 90 are satisfied with the current economic welfare of the local community. The data is also valid because the AVE and CR results are all above 0.7 which means the results are acceptable. Keywords: sustainable tourism management, economic impact of tourism, Pandawa Beach Bali

With resources becoming scarcer, waste of food is something to be avoided. Food waste must be minimized by using various ways to avoid waste in terms of food loss and food waste. In Indonesia itself, without realizing it, the issue of leftover food becomes very big. According to the Head of Representative of the United Nations Food Agency (FAO), Mark Smulders, of the approximately 1.3 trillion tons of food that was lost or wasted, Indonesia contributed around 13 million tons of food waste (food loss and food waste). This study will explore Generation Z's level of awareness of leftover food in Indonesia, especially in the Tangerang and surrounding areas. This research is exploratory in nature. The method is used to research something (which attracts attention) that is not yet known, not understood, or not well recognized. The date is collected using questionnaire that were distributed to respondents, namely Generation Z in Tangerang and its surrounding areas. From the results of data processing and tests carried out in this study, it can be concluded that the current awareness of Generation Z on the issue of leftover food must be raised, because the issue of leftover food itself is one of the issues of environmental preservation. The level of awareness of the issue of leftover food from Generation Z as the next generation must be increased, because only less than half of respondents are aware of this issue of leftovers.

Since 2008 until now, Koperasi XYZ has never conducted any assessment of the satisfaction and interest of clients on loan services to micro businesses that are the focus of their services. On the other hand, customer satisfaction can be used as a critical indicator of institutional development success as well as supporting the success and sustainability of business activity. Thus, this research aims to understand clients' satisfaction and other factors that can reduce client satisfaction which will cause the client to quit. Respondents who were samples of the study were active clients in service branches of Koperasi XYZ, determined by a multistage random sampling method. Data analysis was done by using descriptive statistic using SPSS program. Based on Cartesian diagram mapping, it can be concluded that the performance improvement that priority should be given by The Koperasi is the factor of working hour, punctuality, fulfillment of appointment, loan amount, installment amount and loan term. The reason for outgoing clients is more influenced by factors outside the organization (pull factor) when compared to factors that come from within the organization (push factor). The existence of a gap (minus) between performance and importance indicates that efforts are still needed to improve the performance of the services provided, especially with the increased competition with external organizations that can draw clients out.

Increasing awareness toward environmental conservation brings up the green hotel practice being applied into hotel daily operation. All the green practice done by the hotel supposedly beneficial for the environment without harming the service quality given to the guest. In fact, result from some studies has shown that not all guests have good perception towards green hotel practices. In regards with Indonesia, there are limited studies exploring the relationship between hotel guests and green hotel practice. This study tries to find out about how the guest perceived the green hotel practices. This study also exploring which green hotel attributes that most appealing to the guests. The survey was conducted in two major cities in Indonesia: Jakarta and Bandung. This study collect data with convenience sampling method and use descriptive analysis to explain it. The findings show that guest have positive attitude toward green hotel practice as long as their convenience and comfort during stay are not disturbed, and the price of the service are not increase because of green hotel practice. Based on the findings, it can be said that guest’s attitude is positive toward green hotel practice in Indonesia.

Emerging number of local tourists visits to Bandung for recent years creating opportunities to develop more innovative tourist destinations, including museum. Therefore, this study seeks to understanding local tourists interests upon museum in Bandung. Data was collected from respondents using electronic questionnaires, mostly administered from surrounding cities, such as people who frequently travels weekend. The study shows that heritage tourism holds a great role in shaping tourists image of educational recreation experience. This research enhances understanding of tourism experience at museums, the potentials of museum business in the future, and could be used to improving tourism products and services in Bandung, West Java.

Bali is one of the popular destinations in Indonesia. It is not only popular for the international tourists, but also for domestic tourist. One large segment of Bali domestic tourist is from Jakarta. This segment like to buy food souvenir from Bali, even though the food do not presenting Balinese local food. The purpose of this research is to determine the degree of influence from brand image, brand awareness and dimension of food souvenirs from Bali towards buying decisions of Tourist from Jakarta when they are in Bali. Usually, product with good brand image and good brand awareness could attract people to buy the products.This research uses descriptive quantitative approach, where the data is collected through questionnaire and observations. To analyze the data, multiple linear regression analysis using SPSS program was applied. The result will determine if the brand awareness and brand image of food souvenirs really influence buying decision of tourist from Jakarta or not. The benefit of this research is expected that it will be a beneficial insight for the tourism industry in Bali in making a strategy for increasing tourist expenditure, from the food souvenirs sector.

Social media is widely used for restaurant entrepreneurs to market their business due to its ease and low cost. One of such media is Instagram. This research is to determine the effect of Electronic Word of Mouth through Instagram in terms of Intensity dimensions, Valence of Opinion and Content and to find out whether E-Word of Mouth through Instagram has a joint influence on Purchasing Decisions at Twin House Coffee & Kitchen Restaurant, Cipete, South Jakarta. Quantitative research with a descriptive approach is employed. The population covers the customers of the restaurant for 6 months, as many as 20,255. Slovin formula is used to determine the sample size of 100 respondents. Non-probability sampling technique is carried out by convenience sampling technique. The results indicate that partially electronic word of mouth, namely the intensity dimension has a positive and significant influence on purchasing decisions, the valence variable of opinion does not have a positive and significant effect on purchasing decision variables. Content variables have a positive effect on purchasing decision variables. Simultaneously Intensity (X1), Valence Opinion (X2), and Content (X3) variables have a significant effect jointly on the purchasing decision variable (Y) at Twin house Coffee & Kitchen, Cipete Restaurant in South Jakarta.

The development of a new tourist destination indeed needs more attention to increase the number of tourist arrivals coming in an area. Breksi Cliff is one of the new destinations in Sleman district which is in the development period, with the development of Breksi cliff is expected to increase the level of welfare of the surrounding community through the development of the destination and community participation itself. This research is a research with descriptive method of analysis with quantitative approach to know accurate information about matters related to Tourism Destination Management and Public Participation to Welfare Society through Visitor Consumption. for the data analysis techniques alone will use Structural Equation Modeling. From the results of the study found that the level of community welfare Taman Tebing Breksi can increase with the management of destinations and community participation itself through the consumption of visitors

Creative tourism as a new concept in tourism offers innovative way for tourist to spend their holiday. Most study nowadays focused on the creative tourism in a cultural / heritage typology of tourism with the lacking of study in another tourism typology. It is interesting to know that creative tourism and ecotourism have some interrelationship one another. While much study is needed to prove the interrelationship, this study will try to get a bit of evidence from the interrelationship between creative tourism and ecotourism. This study take place in one of the most famous national park in Indonesia, Ujung Kulon National Park, Banten. The study methodology used in the study is questionnaire and Focus Group Discussion.