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Along with the burgeoning expansion of online platforms for student learning in higher education have come complementary analytics tools to rate student engagement, learning, success and progression. As, in the UK, institutions embrace these tools as part of government-led attainment targets and awards (e.g. Teaching Excellence Framework), the 'quantitative rush' to measure and evaluate retention from the institutional perspective risks muffling the individual student voices that can be heard through qualitative approaches to their learning journeys. This is particularly relevant for introductory level students as they seek to navigate the unknown of their first year of higher education, and it is recognised that introductory students require the greatest levels of pastoral care to succeed. Enhancements to University CRM systems have created an opportunity for the preservation of narratives of withdrawal made by students as they engage with the university to defer, reduce or cancel their studies. This is particularly important in the distance learning sector, both because these dialogues have been less visible to the institution than through traditional campus support provision, and because part time students tend to have more complex lives. These narratives have permitted a criteria of authenticity and criticality to institutionally led discourses around withdrawal. They demonstrate the importance of considering the student experience, motivation and participation with the university, rather than the privileging of institutional frames of reference. Similarities and differences in perceptions around the meanings and values of their higher education experiences, and reasons for withdrawing have been developed thematically in this paper to better understand student motivation, and provide a useful triangulation to output from quantitative studies on retention. Key word findings from these introductory level students enrolled on Business and Law modules within a UK business school include the following: Dialogue on personal concerns, the time commitment to study successfully, and how stressors, both inside and outside of the study environment impact the student's ability to commit, or wish to commit to their courses. [For the complete proceedings, see ED590269.]

This study seeks to understand the changing academic identities of higher education teaching academics as they inhabit an increasingly digitized locus of teaching and learning. Using interviews and a selection of ethnographic approaches, (e.g. photographs as elicitation, workplace participant observation) this paper explores lecturers' narratives of change and fluid academic selves presented in discussion on the performance space of the online arena. Participants were recruited from two HEIs (UK and Middle East based) that were at different points on a digitization continuum, with varying interpretations of the importance of this medium to pedagogic design. The aim is to surface shared and differing experiences between digital as integrated in a curriculum or as complement to traditional teaching materials, with a particular focus upon adaptations to academic identity. The paper takes three initial areas for early exploration; building rapport on line, synthesizing what students need to know and standardization vs individualization. [For the complete proceedings, see ED590269.]

This paper explores the unlearning and learning undertaken by adjuncts (Associate Lecturers) during the introduction of automated messaging by the university as part replacement of adjunct pastoral support for students. Automated messages were introduced by the University to standardize the student experience in terms of qualification communications, for example, reminders of forthcoming assessment deadlines. This change in communicative strategy is due to shifting power from a collegial to a managerial culture and practice in supporting distance learning students effectively. This is a university-wide initiative in a bid to improve progression and completion in an increasingly cost-focused higher education environment. The introduction of automated messaging requires adjuncts to learn new processes, and thus unlearn previous organizational routines which impacts upon their academic identity and perceived power within their roles. [For full proceedings, see ED571430.]

Along with the burgeoning expansion of online platforms for student learning in higher education have come complementary analytics tools to rate student engagement, learning, success and progression. As, in the UK, institutions embrace these tools as part of government-led attainment targets and awards (e.g. Teaching Excellence Framework), the 'quantitative rush' to measure and evaluate retention from the institutional perspective risks muffling the individual student voices that can be heard through qualitative approaches to their learning journeys. This is particularly relevant for introductory level students as they seek to navigate the unknown of their first year of higher education, and it is recognised that introductory students require the greatest levels of pastoral care to succeed. Enhancements to University CRM systems have created an opportunity for the preservation of narratives of withdrawal made by students as they engage with the university to defer, reduce or cancel their studies. This is particularly important in the distance learning sector, both because these dialogues have been less visible to the institution than through traditional campus support provision, and because part time students tend to have more complex lives. These narratives have permitted a criteria of authenticity and criticality to institutionally led discourses around withdrawal. They demonstrate the importance of considering the student experience, motivation and participation with the university, rather than the privileging of institutional frames of reference. Similarities and differences in perceptions around the meanings and values of their higher education experiences, and reasons for withdrawing have been developed thematically in this paper to better understand student motivation, and provide a useful triangulation to output from quantitative studies on retention. Key word findings from these introductory level students enrolled on Business and Law modules within a UK business school include the following: Dialogue on personal concerns, the time commitment to study successfully, and how stressors, both inside and outside of the study environment impact the student's ability to commit, or wish to commit to their courses. [ABSTRACT FROM AUTHOR]

This study seeks to understand the changing academic identities of higher education teaching academics as they inhabit an increasingly digitized locus of teaching and learning. Using interviews and a selection of ethnographic approaches, (e.g. photographs as elicitation, workplace participant observation) this paper explores lecturers narratives of change and fluid academic selves presented in discussion on the performance space of the online arena. Participants were recruited from two HEIs (UK and Middle East based) that were at different points on a digitization continuum, with varying interpretations of the importance of this medium to pedagogic design. The aim is to surface shared and differing experiences between digital as integrated in a curriculum or as complement to traditional teaching materials, with a particular focus upon adaptations to academic identity. The paper takes three initial areas for early exploration; building rapport on line, synthesizing what students need to know and standardization vs individualization. [ABSTRACT FROM AUTHOR]