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1. User Surveys as Drivers of User Engagement and Service Improvement

Author

Jamara, Winnie

Subjects
University and college libraries -- Customer relations -- Services, Library use studies -- Forecasts and trends, Library users -- Beliefs, opinions and attitudes, Customer satisfaction -- Forecasts and trends, Market trend/market analysis, Computers, Library and information science
Abstract

Faced with stiff competition from other information service providers and the economic downturn, academic libraries must find ways to reposition themselves and remain valuable to the community they serve. Therefore, [...]

Published
2024

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