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In the present study, the professional profile for undergraduate students in Higher Education Institutions was determined through the benchmarking technique. In this sense, the mentioned technique is linked with the methodology implemented in the Systems Engineering program in face-to-face modality of the University of Cartagena. This defines a model composed of three phases: planning, collection and analysis of information, and integration and action, to determine professional profiles. The research enriches the learning of best practices applied in different academic programs in Higher Education Institutions. Among these, knowing in depth the market conditions, positioning itself in front of the competition, analysis of failures during the process, and proposing solutions for the development of skills. [ABSTRACT FROM AUTHOR]

The main objective of this paper is to propose a security model, under the framework of Plan-Do-Check-Act (PDCA), which facilitates the process of creation, registration and maintenance of Information Technology Security Policies to logical level. As a study case, the networks laboratory of the University of Cartagena in Colombia was considered. For the creation of this model the development phases to physical and logical level were taken into account, giving as a result the proposed model. That is a software support tool that allows organizations identifying risk status to potential threats that may affect the integrity of their information. It is concluded that the application of the model guides organizations in defining the measures that must be taken to reduce risks, guarantying higher stability. [ABSTRACT FROM AUTHOR]

The objective of this work is to investigate the competences in information and communication technologies (ICT) of the administrators of micro, small and medium size enterprises (MiPymes) with the aim of proposing a Training Program for the digital empowerment of this important Colombian social sector. Under an actionresearch methodology, 250 representatives of these companies were surveyed. The results demonstrate a high availability rate in the network and an adequate technological infrastructure, despite the low employment reported for the use of ICT and the Web page, given the low levels of ICT preparation. It is concluded that there is an inconsistent relationship between both dimensions; while the conditions of accessibility are given, the advantages of these resources to digitally empower these entrepreneurs through the integration of digital knowledge are not taken into account. [ABSTRACT FROM AUTHOR]

This research identifies the technological competencies of Colombian public officials in the municipality of Riohacha to detect the digital divide that prevents the approach of these officials to citizens. With a qualitative-quantitative methodological approach based on a study case, a questionnaire is applied to 35 representatives of the mentioned municipality. The quantitative results are located at the low level, showing that they almost never use the potential of ICT to meet the needs of the population in terms of the services offered by the government, while the qualitative data responds to the socio demographic characteristics of sampling. Consequently, a government school is proposed in this paper for the training these officials in Information and Communication Technologies, so they can offer better service to the citizens. [ABSTRACT FROM AUTHOR]

This methodological guide intends to review situations that arise and can be problematic in software development processes through technical problem trees. When applied to the company Nokia Solutions and Networks Colombia Ltda., such situations are evident, suggesting identified through experts the central problem, its causes, effects and determined through voting, what they are major; therefore, it serves as a basis for proposing solutions to the causes and effects selected, by creating strategies that include actions towards improving the software development process, thus solving the central problem. [ABSTRACT FROM AUTHOR]

The aim of this paper is to propose a methodology for selecting VoIP applications to be implemented in small and medium size enterprises. The methodology was applied to a representative SME such as a travel agency. To achieve this the following phases were developed: Identification of offered services, identification of providers in the geographic area, study VoIP application, study communication processes of SMEs and development of the matrix for the selection of applications and providers. The results of each phase provide data necessary for the implementation of the following step. To validate the usefulness and applicability of the proposed methodology, tests were conducted to analyze the quality of VoIP applications. Finally on the basis of the results obtained, it was found that the proposed methodology is useful to facilitate the selection of VoIP applications, according to the convenience of each SME and of their communication processes and economic conditions. [ABSTRACT FROM AUTHOR]

A study to implement Internet Protocol Television (IPTV) in Organizations of Cartagena ion Colombia has been done. The wide area network technologies (WAN) used in the city were identified. After that, network topologies corresponding to the identified WAN were designed and implemented and technical evaluations were performed using quality of service. Finally, a guide that provides information about the applications that include IPTV under the suitable WAN technology was elaborated. This facilitates the selection of this type of service for those organizations that are planning to incorporate it as part of their technological development. [ABSTRACT FROM AUTHOR]

The main objective of this paper was the development of software to contribute to the control of documents generated during the implantation process of an Information Security Management System (ISMS). The software allows receiving, managing and organizing the documents generated on the process of implantation of ISMS. To support this software, a model that defines the management actions that are necessary for approval, review, update, states and readability of documents through the life cycle of the ISMS was designed and implemented. As a result, a document management module that allows the control on documents during the implementation process, working under the standard ISO 27001 was developed. [ABSTRACT FROM AUTHOR]

This article presents the design of a business architecture supported in Web 2.0 for a small enterprise (SME) in the metalworking sector in the city of Cartagena, Colombia. For the design of the business architecture, the first six phases of the TOGAF architecture framework methodology. The article presents the architecture designed using the TOGAF phases that would allow the SME to achieve the strategic objectives of the business by aligning them with Google's collaborative tools. It is concluded that the use of the good practices provided by the TOGAF methodology, allows determining the ability of the SME to establish, assign specific roles, tasks and processes supported in Web 2.0 tools. In addition, the use of collaborative tools such as those of Google supported in the cloud, are a low cost alternative for any SME to have strategies for using information technology in its business processes [ABSTRACT FROM AUTHOR]

This paper presents the development of an information system using XML retrieval, as a tool to support the management of work orders in small and medium size enterprises (SME) from Cartagena to generate information to support decision making in the process outlined. The methodology used was the development of a structure of the general process of software engineering. The usefulness of the software was determined by the design, construction and implementation in the SME, validating its use through a usability test. This allowed measuring the level of acceptance of end users, thus saving costs in managing archived files and facilitating decision making. Based on the results it was possible to conclude that the process of work order management was improved by implementing the information system. [ABSTRACT FROM AUTHOR]