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Stresses the significance of online performance appraisal software in personnel management. Information on the human resource (HR) services from Gentiva Health Services Inc; Assessment of the application of appraisal software; Overview of several appraisal software for HR functions of several companies.

Reports on the benefits offered by handheld scanning technology for consumers and retailers in shopping malls and electronic commerce. Key points about the technology; Scanning pilots launched by Clixnmortar.com Inc. at shopping malls in Atlanta, Georgia; Focus of the scanning pilots using devices from Symbol Technologies. INSET: Brothers Build An E-Commerce Search Engine On UPCs.

Focuses on the spending allotted by companies on its e-retail customer service. Service technologies considered by companies to improve their customer service online; Benefit offered by the Answer software of Brightware Inc. to BestBuy.com Inc. INSET: Aunt Ethel Offers Virtual Answers At WeTheShoppers.com.

Focuses on computer-related injuries in the United States as of June 2000. Estimate on the number of workers with musculoskeletal disorder; Reason for the concern on ergonomic injuries. INSET: Industry Fights OSHA's Proposed Ergonomic Rule.

Discusses the status of the competition in retail trade in the United States as of June 2000. Effort made by Staples.com, the online service of Staples Inc. to improve its online customer service; Growth of retail electronic commerce. INSET: Schwab Integrates Bricks And Clicks.

Reports the increasing popularity of distance learning as a training techniques for most company employees. Factors that drive the demand for distance learning; Purpose of companies in adopting distance learning for their employees; Factors that hinder the wide use of distance learning. INSET: The Buzz.

Focuses on the employment benefits of assistive technologies and tools to disabled people in the United States. Information on computer analyst-programmer Burrell Leatherwood; Employment rate for the disabled; Efforts of Procter & Gamble Co. to reach the disabled community.

Features tools that promise to enhance customer service for online retailers. Demand for tools that support automated electronic mail management, instant messing, Web call-back, voice-recognition software; Brightware's Answer application for routing and prioritizing customer e-mail; Cisco's SmarterTalk service which lets customers run real-time text chats with service representatives. INSET: VREPS TAKE CUSTOMER SERVICE BEYOND FAQS.

Focuses on retailers' electronic commerce operations in the United States as of June 19, 2000. Competition with online retailers; Background on the problems faced by online retailers; Growth projections for the online retail trade.

Points out the importance of choosing the right commerce server for an electronic business. Experience of e/Pearle Europe in using a server for its online business; Tasks eliminated when companies use commerce servers; Availability of commerce server products; Factors considered by firms in evaluating servers.

Provides information on the significance of commerce servers in a certain technology company. Comments from Kay Formanek, acting chief executive officer of Pearle Vision in the United States; Advantages of the commerce server products; Features and functionality of the commerce servers. INSET: Commerce Server Prices Vary Greatly.

Provides information on Commerce One Inc., one of the leading providers of Web business-to-business technology platforms. Idea of Mark Hoffman, formerly of DistriVision Development Corp.; Revenue of Commerce One as of April 19, 2000; Two major software packages offered by Commerce One; Deals of Commerce One with General Motors and Boeing Co.

Deals with the decision of Staples Inc. to outsource its information technology (IT) management to ICL. How the contract of ICL works; Remarks from Brian Light, chief information officer of Staples; Benefits of outsourcing.

Deals with LifeConcierge, an online employee benefit service offered through Ernst & Young by Circles company. Per-user subscription fee included in concierge-like sites; Employee park portals that vendors are developing; Availability of the service.

Provides information on the training courses and certification programs for Linux system and network administrators. Key features of Linux operating system; Question on the authority that will administer the Linux certification; Training and certification programs of Red Hat Inc., Caldera Systems Inc. and Linux Professional Institute.

Highlights computer software and services used to monitor customer actions and design more appealing and easier-to-use Web pages and transaction services. Application of the Accrue Software Insight software to Net-Temps Inc.; Application Circle.com's E-Metrics software to Symantec Corp.; Application of net.Genesis' net.Analysis software to SmarterKid.com Inc.

Details the benefits gained by companies from the year 2000 (Y2K) computer problem. Explanation from analysts; Financial incentives generated from the computer problem; Impact of Y2K remediation on information technology infrastructure.

Provides information on individuals who change their career towards information technology (IT). Trauma surgeon Alan Goldstein's IT career; Reason for chemist Yong Huang to pursue an IT consulting career; Educational background of auditor Felice Priante in IT.

Deals with the challenges faced by an information technology (IT) consultant. Opportunity offered by being a consultant; Critical element of consulting; Obstacles faced by an IT consultant.

Reports on the measures taken by Internet technology managers in the selection of technology workers. Comparison between employee selection trends of 2000 and 2001; Strategy of companies to address issues of workforce shortage; Comments from industry executives.

Presents an interview with Roger Mowen, chief information officer of Eastman Chemical Co. on the company's electronic commerce venture in the United States. Use of Web technologies to improve the in-house and business transaction processes; Investments made in technology companies; Strategic plans for the electronic business.

Focuses on the online marketing strategy of Haystack Toys Inc. Products offered by the company; Company history; Promotion on the Internet; Benefits from Internet marketing.

Discusses the strategy of Haystack Toy Co. in its online toy business. Details on the business strategy of Haystack; Services offered by the online business of Haystack; Significance of the partnerships of Haystack with several retailers.

Discusses how supply-chain software provider Commerce One Inc. benefits from the growing demand for Internet exchanges. Impetus for the company's creation; Company background; Software packages offered by the company; Alliance deal with General Motors for the automotive company's online marketplace; Cost of setting up a Market Site Portal.

Focuses on SkillsVillage.com's online staffing service for information technology (IT) professionals. Information offered to IT contractors and managers; Business models used; Registration on the online service's Web site; WorldWaters.com's use of the service in hiring an IT administrator.

Focuses on managing information technology (IT) staff after mergers. Integration of IT departments; Average job tenure in IT; Creation of consistency and fairness between two cultures.

Part II. Focuses on Progressive Insurance's approach to information technology (IT) training. In-house, custom-developed curriculum; Continuous training of each of the company's IT staffers; Routine testing of employee skills; Measurement of technical abilities and employee retention; Testing of outside consultants, who handle about 40% of the classroom load.

Cites the findings of the survey by the System Administration Networking and Security organization on retaining network and security administrators and information technology managers in the United States. Insight on how employees can increase their salaries; Need to emphasize advanced training.

Reports on the growing number of information technology (IT) personnel seeking jobs over the Internet. Viability of the World Wide Web as a job resource; Rise in job postings over the Internet; Career services offered by Career Central online.

Talks about the scrutiny of the Internet by information technology (IT) managers and corporate legal departments as sexual harassment and worker protection issues become more prominent and potentially damaging. Internet-related liability issues; Use of Internet filtering products; Productivity concerns.

Cites the factors that are helping the passage of a United States legislation that will hike the cap on immigrant worker visas. Aspects of the bill approved by the Senate Judiciary Committee; Receptive political climate; Steadfast lobbying; Information technology (IT) worker shortags; Worker protection.

Looks at the role of improving employee productivity and keeping staff in touch with the latest technology in transforming the traditional training program into a `corporate university.' Companies that created their own university systems; Alliances between corporations and institutions of higher learning; Features of Bell Atlantic's Next Step Program.

Part I. Focuses on the importance of competency testing for aspiring information technology (IT) managers in business enterprises seeking to hire such type of executives. Advantages of administering competency testing to IT job aspirants in terms of helping human resource professionals identify skills needed for the position; Higher level of satisfaction of companies using skill tests in hiring employees.

Reports on the increase in salaries of computer network administrators in the year 1998. Data from the 1998 System Administration, Networking and Security salary survey; Causes of the increase in salaries; Industry analysts' comments.

Focuses on the technology courses and technical training offered through the Internet. Increase in the number of employees enrolling in online training courses; Convenience of online training for workers and employers.

Focuses on the challenges faced by information technology (IT) departments in the United States on recruiting and retaining technical experts. Percentage of IT managers claiming that they have increased their IT departments according to a survey by `InternetWeek' periodical; Top ten skills needed by IT managers; Efforts of the government to ease the worker shortage.

Part I. Focuses on the increasing use of the Internet in employee recruiting and employment in the United States. Usefulness of Web-based recruiting to job seekers and employers; Factors contributing to the increased popularity; Reasons of companies for posting employment-related information on the Internet.

Reports on the results of a survey by Research International on trends in electronic commerce and Internet technology worldwide. Includes the overwhelming support of the liberalization of telecommunications and an increased awareness of the Internet and electronic commerce; Expected electronic commerce growth.

Reports on the Information Technology Association of America's petition to increase the cap on temporary immigration visas to help ease the shortage in information technology workers. Opponents' claims on the lack of worker shortage; Government's consideration of increasing the cap by 50 per cent with several conditions attached.