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An interview with Karen Glover, Circulation Services Librarian, Assistant Department Head at Georgia Institute of Technology Library and Information Center, is presented. She describes her role in Access Services at the institute. She discusses the objectives of the planners of the first annual Access Service Conference in Atlanta, Georgia. She emphasizes the success of the conference.

The article reviews several web sites related to disaster planning in libraries including Evergreen State College's TESC Library Evacuation Plan at http://www.evergreen.edu/facilities/emergency/docs/libraryevacutionplanjan2010.pdf, Interlochen Public Library Fire Safety and Evacuation Plan at http://www.interlochenpubliclibrary.org/aboutipl/documents/Fire%20Safety%20Evac%20Plan.pdf, and the University of North Carolina Wilmington Randall Library Disaster Preparedness Plan at http://library.uncw.edu/policies/disaster_preparedness_plan#fire.

The article presents examples of online library videos that can give ideas and bring the age of multimedia to access services in the library which can be viewed on YouTube. These include "Library Limbo" from Cornell University in New York, "Tour the Library" from the Harper College Library in Palatine, Illinois, "Annoying Library Patrons," "Self-Service Circulation at Jönköping University Library," "Setting Up an ILLiad Account" from the Medical Center at Saint Louis University in Missouri and "Finding Reserve Materials, UCLA" from the University of California-Los Angeles (UCLA). Others are "The Chronicles of Libraria," "1987--Betty Glover Library Workout Tape Ad," "Cambridge Public Library--Etiquette" and "Librarian Lays Down the Law."

This article presents the results of a survey on the impact of the economic recession on access services of libraries in the U.S. in 2009. The survey received over 100 responses. It enumerated the economic problems that affected libraries, including the ability to purchase requested materials, reduction of hours and reduction of services. It also identified the positive impact of the recession on library services, including higher circulation as patrons use free resources and increased use of interlibrary loans (ILL).

The article reviews several web sites, including Library Success: A Best Practices Wiki, available at http://www.libsuccess.org, LISWiki available at http://liswiki.org/wiki/, and Atlas Community Portal, available at http://www.atlas-sys.com/community/.

In 2004, Sampson-Livermore Library at The University of North Carolina at Pembroke, began circulating laptops to its patrons. After a small pilot project, full-scale implementation occurred and the service proved to be very popular. Policies and procedures were adjusted at several steps along the way to accommodate lessons learned from the circulation desk. Sampson-Livermore Library now circulates laptops, iBooks, portable DVD players, and MP3 players, in addition to peripheral equipment. Circulation of library equipment has skyrocketed, as this has become one of the library's signature services. [ABSTRACT FROM AUTHOR]

The article offers information how to deal with problem patrons. According to the article, problem patrons must be diffused to assure safety for those in the library and their ability in using the library resources. In this case, several web sites are provided that discuss on problem patrons and can give direction in handling problematic situations. The web site http://mercury.southern.cc.oh.us/Home/bedwards/introduction.html has a list of crisis prevention tips to diffuse a possible heated situation before it become problematic. The web site www.georgialibraries.org/lib/training/ppt/problems.ppt provides presentation about problem patrons. Moreover, the web site http://slis.cua.edu/sjp/553-probpats.htm takes a positive and succinct approach in dealing library's problematic situations.

An interview with Hayden Battle, Assistant Head of Access Services and Head of Interlibrary Loan and Reserves at Tulane University in New Orleans, Louisiana, is presented. When asked on the impact of Hurricane Katrina to his library and Access Services, he said that it flooded their basement area and it greatly affected the Access Services. In additional, Battle said that in the aftermath of Hurricane Katrina, there was loss of staff positions and one position in the Access Services.

The article presents an interview with Kimberly Burke Sweetman, Head of the Access Services Department at New York University's Bobst Library, New York City. She says that she wants to create more of a service culture in her department. According to her, the best thing about working with students is watching them grow as young adults. She states that her book "Managing Student Assistants: A How-to-Do-It Manual for Librarians" provides information on managing students in any type of library.

The article reviews several academic and public library renovation websites including www.arl.org/transform/buildings/, library.duke.edu/about/perkinsproject/, and www.library.yale.edu/news/smlrenovation.htm.

The article reviews several web sites related to copyright law including http://www.ala.org/ala/washoff/WOissues/copyrightb/copyright.htm, from the American Library Association, http://www.arl.org/info/frn/copy/copytoc.html, from the Association of Research Libraries and http://www.umuc.edu/distance/odell/cip/cip.html, from University of Maryland University College.