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Online retailers worldwide invest beyond their core business of retailing to offer their own delivery services (ODS) to deliver products to customers' homes through their own logistics network. How does this shift to ODS affect customers' behaviors and sales performance? When and why do retailers venture beyond their core competence to offer ODS? To explore these questions, the authors analyze 250,055 customer transactions over 10 years across 416 cities and 49 product categories from JD, a major online retailer in China. Using difference-in-differences models, causal mediation analysis, and the synthetic control method, they find that ODS increases customers' monthly spending by 7.8% and grows city-level sales by 11.9%. This study is the first to quantify the sales impact of ODS and shed light on when and why it works. The findings reveal that ODS has greater value for markets with lower trust levels, infrequent customers, high-risk product categories, and consumers who prefer the focal retailer (versus that of third-party sellers). Causal mediation analysis further reveals that ODS not only improves delivery quality but also builds customer trust, which together increase customers' monthly spending, purchase frequency, and the number of items ordered. [ABSTRACT FROM AUTHOR]

As customers increasingly rely on online reviews for making consumption decisions, the dangers arising from misinformation and fakery have become an acute source of concern for consumers, firms, and society at large. Many online review platforms claim a role as guardians of trust in the information exchange process. Yet, little is known about the practices firms can utilize to design platforms that build and safeguard consumer trust. The authors draw on governance and identity disclosure literature streams to propose five practices that mitigate fakery and build trust in the platform: monitoring, exposure, community building, status endowment, and identity disclosure. Five studies (1) establish the individual and joint effects these practices have on platform trust, (2) identify the mediating processes by which the practices build trust, (3) verify the ecological value of the conceptual framework, (4) provide support of the salience of the practices, and (5) show how the practices build trust above and beyond review content–level characteristics. Interaction effects suggest that exposure, community building, and status endowment obviate the need for identity disclosure in building platform trust, a finding that mitigates related privacy concerns. Collectively, the findings can improve platform design, enabling review platforms to fulfill their promise of mitigating fakery and increasing trust. [ABSTRACT FROM AUTHOR]

This study explored the classification experiences and views of Para Alpine skiers with visual impairment. Data from 11 interviews were analyzed using reflexive thematic analysis to generate three themes: Suitability—The skiers questioned the suitability of the visual measurements, testing environment, and the information they received regarding classification; Exclusivity—Skiers felt certain aspects of the system remain exclusive due to the restrictions of sport classes and lack of the athlete voice; and (Dis)trust—Skiers felt distrust in those implementing the system and in other athletes due to intentional misrepresentation. Speculation surrounding this resulted in the skiers' feeling doubt in their own classification. While there is not a "one size fits all" approach to classification, understanding skiers' experiences can be a vital first step and will help to guide future research into the evolution of this sport's classification. [ABSTRACT FROM AUTHOR]

Using a grounded theory study of two prominent performing arts organizations during the COVID-19 pandemic, we develop theory about how organizations respond to adversity over time. Building on research on resilience, resourcefulness, and crisis management, we induce a process model that unpacks the mechanisms and dynamics that enable organizations to act resiliently. We find that organizations approach adversity using two types of resourcefulness. Promotive resourcefulness focuses on opportunities from adversity, which leads to acting resiliently. We show how promotive resourcefulness becomes sustained over time by endogenously producing resources—crisis agency, trust, and hopefulness—which expands an organization's identity and leads to resilient acts. In contrast, preventative resourcefulness focuses on minimizing worst-case outcomes, which leads to a lost organizational identity and relatively weak adversity adjustment. We find that preventative resourcefulness becomes part of cycles that erode trust, limit crisis agency, and generate hopelessness. Additionally, we explain how financial, emotional, and operational updating can shift preventative to promotive resourcefulness, allowing organizations to act resiliently later in a crisis. Our findings unpack critical mechanisms and processes that explain whether and how organizations act resiliently over time. [ABSTRACT FROM AUTHOR]

Trust is one of the highly important concepts of consumer research; yet it is characterized by a striking lack of generalizations and consensus regarding the relative strength of its antecedents, consequences, and moderators. To close this important gap, the current research reports a comprehensive large-scale meta-analysis shedding light on a wide variety of the antecedents, consequences, and moderators of the individual consumer's trust and their relative importance. Empirical generalizations are based on 2,147 effect sizes from 549 studies across 469 manuscripts in numerous disciplines, representing a total of 324,834 respondents in 71 countries over a five-decade span (1970–2020). The key findings are thus that (1) integrity-based (vs. reliability-based) antecedents are more effective in driving trust, and (2) trust is more effective in improving primarily attitudinal (vs. primarily behavioral) outcomes. Moderation analyses unpack further heterogeneity. Notably, both integrity-based and reliability-based antecedents have become stronger drivers of consumer trust in recent years. Theoretical and practical contributions are discussed in addition to advancing important future directions. [ABSTRACT FROM AUTHOR]

This article argues that a society's level of social trust influences employers' hiring strategies. Employers can focus either on applicants' potential and select on foundational skills (e.g., social skills, math skills) or on their readiness and select on more-advanced skills (e.g., pricing a derivative). The higher (lower) the social trust—people's trust in their fellow members of society—the more (less) employers are willing to invest in employees and grant them role flexibility. Employers in higher-trust societies are therefore more attentive to applicants' potential, focusing more on foundational skills than on advanced skills. We empirically test this theory by using a novel dataset of more than 50 million job postings from the 28 European Union countries. We find that the higher a country's social trust, the more its employers require foundational skills instead of advanced skills. Our identification strategy takes advantage of multinational firms in our sample and uses measures of bilateral (country-to-country) trust to predict job requirements, while including an instrumental variable and fixed effects on country, year, employer, and occupation. These findings suggest a novel pathway by which social trust shapes employment practices and organizational strategies. [ABSTRACT FROM AUTHOR]

Copyright of Contemporary Accounting Research is the property of Canadian Academic Accounting Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This article describes the perceptions and experiences of collaboration between teachers of physical education (n = 3) and special educators (n = 3) on teaching pupils with disabilities. Using a qualitative approach, the study seeks to establish the nature and extent of collaboration among these teachers and to identify the benefits and barriers to implementation. Semistructured interviews were used as the main data source. Data were collected from teachers working in the public school system in the southern part of Finland. The findings indicate that while teachers are mostly aware of the value of collaboration, its implementation varies immensely among the different schools. While the special educators in this study see themselves mainly responsible for supporting pupils with disabilities, the physical education teachers showed a strong commitment to the subject matter of their teaching. Participants also reported several challenges relating to time constraints, a lack of classroom support, and a shared vision of inclusive teaching. [ABSTRACT FROM AUTHOR]

Purpose: Using the assessment literacy framework, the purpose of this study was to explore preservice teachers understanding and enactment of the message system during an early field experience. Method: Six PTs employed SE seasons totaling 540 min. Seven qualitative data methods were utilized. Data analysis included deductive and inductive analysis using a thematic approach. Trustworthiness included data triangulation, peer debriefing, negative case analysis, and the maintenance of an audit trail. Results: Three main themes derived from the data included: instructional decisions were driven by the SE model and informal assessment; formal assessment was driven by the structure of SE; and high assessment value but low assessment literacy. Discussion/Conclusion: The SE model drove PTs to use formal assessment, but primarily in an evaluative manner. The PTs lacked assessment literacy, felt pressure to follow the model, did not use assessment to inform teaching, and had concerns for future assessment use. [ABSTRACT FROM AUTHOR]

Despite technological advances in accounting systems and audit techniques, sampling remains a commonly used audit tool. For critical estimation applications involving low error rate populations, stratified mean-per-unit sampling (SMPU) has the unique advantage of producing trustworthy confidence intervals. However, SMPU is less efficient than other classical sampling techniques because it requires a larger sample size to achieve comparable precision. To address this weakness, we investigated how SMPU efficiency can be improved via three key design choices: (a) stratum boundary selection method, (b) number of sampling strata, and (c) minimum stratum sample size. Our tests disclosed that SMPU efficiency varies significantly with stratum boundary selection method. An iterative search-based method yielded the best efficiency, followed by the Dalenius–Hodges and Equal-Value-Per-Stratum methods. We also found that variations in Dalenius–Hodges implementation procedures yielded meaningful differences in efficiency. Regardless of boundary selection method, increasing the number of sampling strata beyond levels recommended in the professional literature yielded significant improvements in SMPU efficiency. Although a minor factor, smaller values of minimum stratum sample size were found to yield better SMPU efficiency. Based on these findings, suggestions for improving SMPU efficiency are provided. We also present the first known equations for planning the number of sampling strata given various application-specific parameters. [ABSTRACT FROM AUTHOR]

With rising tensions between the United States on one side, and China and Russia on the other, the three countries have grown mutually accusatory about some testing activities they conduct to maintain and modernize their nuclear arsenals, with allegations made by the United States focusing on very low-yield fission experiments. In a world where trust in the nonproliferation regime is weakening and most bilateral arms control measures have been suspended, many experts fear that recriminations over very low-yield tests could spark a new escalation spiral to full-scale nuclear tests. Transparency measures could diffuse the suspicions around these tests and strengthen the Comprehensive Nuclear Test Ban Treaty, which is largely being complied with but still not legally in force. [ABSTRACT FROM AUTHOR]

Sales managers need to maintain the trust of their salespeople to have productive working relationships. A positive and trusting working relationship can be threatened by a transgression on the part of the sales manager. An important challenge for sales managers concerns dealing with the aftermath of an error that damages the trust of a salesperson, especially when the error results in financial harm to that salesperson (e.g., unfair bonus/incentive allocation). A common restorative approach consists of the sales manager acknowledging the error and providing a financial compensation to the salesperson. Our study finds that instead of acknowledging the error, the sales manager should promise to make things right before providing financial compensation. [ABSTRACT FROM AUTHOR]

Copyright of Contemporary Accounting Research is the property of Canadian Academic Accounting Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Horizontal referrals--when suppliers recommend other suppliers--are a common phenomenon in complex B2B markets. For the referring supplier, giving the best possible horizontal referral may strengthen the relationship with its customer, yet it may also threaten the referring supplier's future revenues and cross-selling opportunities. Instead, the supplier could make an obligatory referral, one that fulfills the obligations of recommending another supplier while keeping the referring supplier's own interests paramount. The authors rely on role theory and its antecedents (mutual trust and referring supplier's dependence) to determine when a referring supplier adopts the role of a friend (vs. a businessperson) and gives the best possible referral (vs. an obligatory referral). Study 1, an experiment, supports the theoretical model. Study 2, a conjoint study, links the observable antecedents of the referring supplier-customer relationship to the choice of horizontal referrals. Study 3, another experiment, looks at the consequences of the horizontal referral on the referring supplier-customer relationship and shows that providing an obligatory referral can hurt the customer's intent to continue the relationship with the supplier. This effect is mediated by the customer's perceived alignment of interest with the supplier. For B2B marketing research and practice, the authors report that the supplier's dependence is critical in predicting the quality of horizontal referrals, even though an exploratory survey showed that customers overlook that dimension and focus on mutual trust when seeking referrals. [ABSTRACT FROM AUTHOR]

Substantial evidence indicates that medical mistrust, resulting from experiences with discrimination and marginalisation, is a determinant of health disparities in minority populations. However, this research is largely limited to the US and other industrialised countries. To broaden our understanding of the role of medical mistrust on health-care decision making, we conducted a study on healthcare experiences and perceptions in a rural, underserved indigenous community in northwest Namibia (n = 86). Mixing semi-structured interview questions with the medical mistrust index (MMI), we aim to determine the relevance of the MMI in a non-industrialised population and compare index scores with reports of healthcare experiences. We find that medical mistrust is a salient concept in this community, mapping onto negative healthcare experiences and perceptions of discrimination. Reported healthcare experiences indicate that perceived incompetence, maltreatment and discrimination drive mistrust of medical personnel. However, reporting of recent healthcare experiences are generally positive. Our results indicate that the concept of medical mistrust can be usefully applied to communities in the Global South. These populations, like minority communities in the US, translate experiences of discrimination and marginalisation into medical mistrust. Understanding these processes can help address health disparities and aid in effective public health outreach in underserved populations.

IntroductionThe concept of patient-provider trust in prenatal adverse childhood experiences (ACEs) screening remains unexplored. This concept analysis illuminates the role of trust in prenatal ACE screening to improve patient-provider relationships, increase patient uptake of ACE screening, and ensure that ACE screening is implemented in a strengths-based, trauma-informed way.MethodsA concept analysis was conducted using the Rodgers' evolutionary method to define the antecedents, attributes, and consequences of this construct. The databases searched were PubMed, PsychInfo, and Scopus between 2010 and 2021. A total of 389 articles were retrieved using the search terms prenatal, adverse childhood experiences screening, adverse childhood experiences, and adverse childhood experiences questionnaire. Included articles for detailed review contained prenatal screening, trauma screening (ACE or other), trust or building trust between patient and health care provider, patient engagement, and shared decision making. Excluded articles were those not in the context of prenatal care and that were exclusively about screening with no discussion about the patient-provider relationship or patient perspectives. A total of 32 articles were reviewed for this concept analysis.ResultsWe define trust in prenatal ACE screening as a network of evidence-based attributes that include the timing of the screening, patient familiarity with the health care provider, cultural competence, demystifying trauma, open dialogue between the patient and health care provider, and patient comfort and respect.DiscussionThis concept analysis elucidates the importance of ACE screening and provides suggestions for establishing trust in the context of prenatal ACE screening. Results give insight and general guidance for health care providers looking to implement ACE screening in a trauma-informed way. Further research is needed to evaluate pregnant patients' attitudes toward ACE screening and how a health care provider's trauma history might influence their care. More inquiry is needed to understand the racial, ethnic, and cultural barriers to ACE screening.

Social interactions unfold within networks of relationships. How do beliefs about others social ties shape-and how are they shaped by-expectations about how others will behave? Here, participants joined a fictive online game-playing community and interacted with its purported members, who varied in terms of their trustworthiness and apparent relationships with one another. Participants were less trusting of partners with untrustworthy friends, even after they consistently showed themselves to be trustworthy, and were less willing to engage with them in the future. To test whether people not only expect friends to behave similarly but also expect those who behave similarly to be friends, an incidental memory test was given. Participants were exceptionally likely to falsely remember similarly behaving partners as friends. Thus, people expect friendship to predict similar behavior and vice versa. These results suggest that knowledge of social networks and others behavioral tendencies reciprocally interact to shape social thought and behavior.

Much of the American response to the COVID-19 pandemic was characterized by a divergence between general public opinion and public health policy. With little attention paid to individuals incarcerated during this time, there is limited direct evidence regarding how incarcerated people perceived efforts to mediate the harms of COVID-19. Prisons operate as a microcosm of society in many ways but they also face unique public health challenges. This study examines vaccine hesitancy-and acceptance-among a sample of individuals incarcerated within adult prisons in Pennsylvania. Using administrative records as well as rich attitudinal data from a survey of the incarcerated population, this study identifies a variety of social and historical factors that are-and are not-associated with an incarcerated persons willingness to receive the COVID-19 vaccine. Our findings highlight vaccination challenges unique to the carceral context and offer policy recommendations to improve trust in credible health messengers and health service provision for this often overlooked but vulnerable population.

This systematic literature review synthesises the literature on human centric IN 4.0 and IN 5.0 while exploring driving forces behind the transition from technocentric IN 4.0 to value centric IN 5.0 using the principles of the multiple level perspective (MLP). Works that discuss contextual, regime and niche level factors which impact on the transition were explored. The Covid- 19 pandemic and Climate change are identified as key contextual, 'Landscape', factors impacting the transition while Trust, Mass personalisation and Autonomy are highlighted as key Regime factors. In terms of Niche innovations, Advanced Extended reality technologies, Cobots/ Advanced Robotics, and Advanced AI are often connected with landscape or regime issues. Drawing on MLP theory, the study demonstrates that the transition from IN 4.0 towards IN 5.0 is occurring through a reconfiguration pattern. The paper further emphasises aspects that both practitioners and academics need to be cognisant of in order to affect a transition from IN 4.0 to IN 5.0. [ABSTRACT FROM AUTHOR]

Predictive Maintenance (PdM) solutions assist decision-makers by predicting equipment health and scheduling maintenance actions, but their implementation in industry remains problematic. Specifically, prior research repeatedly indicates that decision-makers often refuse to adopt the data-driven, system-generated advice in their working procedures. In this paper, we address these acceptance issues by studying how PdM implementation changes the nature of decision-makers' work and how these changes affect their acceptance of PdM systems. We build on the human-centric Smith-Carayon Work System model to synthesise literature from research areas where system acceptance has been explored in more detail. Consequently, we expand the maintenance literature by investigating the human-, task-, and organisational characteristics of PdM implementation. Following the literature review, we distil ten propositions regarding decision-making behaviour in PdM settings. Next, we verify each proposition's relevance through in-depth interviews with experts from both academia and industry. Based on the propositions and interviews, we identify four factors that facilitate PdM adoption: trust between decision-maker and model (maker), control in the decision-making process, availability of sufficient cognitive resources, and proper organisational allocation of decision-making. Our results contribute to a fundamental understanding of acceptance behaviour in a PdM context and provide recommendations to increase the effectiveness of PdM implementations. [ABSTRACT FROM AUTHOR]

Human-centricity is the core value behind the evolution of manufacturing towards Industry 5.0. Nevertheless, there is a lack of architecture that considers safety, trustworthiness, and human-centricity at its core. Therefore, we propose an architecture that integrates Artificial Intelligence (Active Learning, Forecasting, Explainable Artificial Intelligence), simulated reality, decision-making, and users' feedback, focussing on synergies between humans and machines. Furthermore, we align the proposed architecture with the Big Data Value Association Reference Architecture Model. Finally, we validate it on three use cases from real-world case studies. [ABSTRACT FROM AUTHOR]

Lateral leaders influence, persuade, and elicit constructive contributions from others at all levels of an organization. In this article, the authors build off their 2021 Brick & Click Conference Proceedings article and weave in their own perspectives and experiences of lateral leadership in action through a discussion of (1) the importance and role of lateral leadership in today's organizations; (2) how using a strategic mindset can steer problem solving; (3) ways to identify, cultivate, and support lateral leaders; (4) strategies to build trust and empower others as a peer; and (5) techniques for working thoughtfully with teams as a lateral leader. [ABSTRACT FROM AUTHOR]

RationaleHIV and cardiometabolic disorders including hypertension and diabetes pose a serious double threat in Malawi. Supportive couple relationships may be an important resource for managing these conditions. According to the theory of communal coping, couples will more effectively manage illness if they view the illness as "our problem" (shared illness appraisal) and are united in shared behavioral efforts.MethodsThis study qualitatively investigated communal coping of 25 couples living with HIV and hypertension or diabetes in Zomba, Malawi. Partners were interviewed separately regarding relationship quality, shared illness appraisal, communal coping, and dyadic management of illness.ResultsMost participants (80%) were living with HIV, and more than half were also living with hypertension. Most participants expressed high levels of unity and the view that illness was "our problem." In some couples, partners expected but did not extend help and support and reported little collaboration. Communal coping and dyadic management were strongly gendered. Some women reported a one-sided support relationship in which they gave but did not receive support. Women were also more likely to initiate support interactions and offered more varied support than men. In couples with poor relationship quality and weak communal coping, dyadic management of illness was also weak. Partner support was particularly crucial for dietary changes, as women typically prepared meals for the entire family. Other lifestyle changes that could be supported or hindered by a partner included exercise, stress reduction, and medication adherence.ConclusionWe conclude that gendered power imbalances may influence the extent to which couple-level ideals translate into actual communal coping and health behaviors. Given that spouses and families of patients are also at risk due to shared environments, we call for a shift from an illness management paradigm to a paradigm of optimizing health for spouses and families regardless of diabetes or hypertension diagnosis.

BACKGROUND: Institutional mistrust has weakened COVID-19 mitigation efforts. Assessing to what extent institutional mistrust impacts parental decision making is important in formulating structural efforts for improving future pandemic response. We hypothesized that institutional mistrust is associated with lower parental endorsement for COVID-19 vaccination. METHODS: We distributed an online survey among parents from schools in areas with high levels of social vulnerability relative to the rest of San Diego County. We defined vaccination endorsement as having a child aged 5 years or older who received at least one COVID-19 vaccine dose or being very likely to vaccinate their child aged 6 months-4 years when eligible. Institutional mistrust reflected the level of confidence in institutions using an aggregate score from 11 to 44. We built a multivariable logistic regression model with potential confounding variables. FINDINGS: Out of 290 parents in our sample, most were female (87.6%), reported their child as Hispanic/Latino (73.4%), and expressed vaccination endorsement (52.1%). For every one-point increase in mistrust score, there was an 8% reduction in the likelihood of participants endorsing vaccination for their child. Other statistically significant correlates that were positively associated with vaccination endorsement included parent vaccination status, child age, parent age, and Hispanic/Latino ethnicity. CONCLUSION: Our study further demonstrates how institutional mistrust hinders public response during health emergencies. Our findings also highlight the importance of building confidence in institutions and its downstream effects on pandemic preparedness and public health. One way that institutions can improve their relationship with constituents is through building genuine partnerships with trusted community figures.

When people want to conduct a transaction, but doing so would be morally disreputable, they can obfuscate the fact that they are engaging in an exchange while still arranging for a set of transfers that are effectively equivalent to an exchange. Obfuscation through structures such as gift-giving and brokerage is pervasive across a wide range of disreputable exchanges, such as bribery and sex work. In this article, we develop a theoretical account that sheds light on when actors are more versus less likely to obfuscate. Specifically, we report a series of experiments addressing the effect of trust on the decision to engage in obfuscated disreputable exchange. We find that actors obfuscate more often with exchange partners high in loyalty-based trustworthiness, with expected reciprocity and moral discomfort mediating this effect. However, the effect is highly contingent on the type of trust; trust facilitates obfuscation when it is loyalty-based, but this effect flips when trust is ethics-based. Our findings not only offer insights into the important role of relational context in shaping moral understandings and choices about disreputable exchange, but they also contribute to scholarship on trust by demonstrating that distinct forms of trust can have diametrically opposed effects.

This paper analyses extant literature on how Industry 4.0 impacts Social Capital in Buyer-Supplier Relationships. We conduct a systematic literature review and identify 36 academic articles that are analysed in the research process. The study uncovers strategic changes Industry 4.0 implies for Social Capital in Buyer-Supplier Relationships. These include transformations in cognitive, structural and relational capital in terms of a shared vision, social interaction and trust. Therein, Social Capital in Buyer-Supplier Relationships is needed and further invested in aspects like common decision-making, information sharing and cross-company integration in Industry 4.0 contexts. We propose that Industry 4.0 implementation does require and foster Social Capital in Buyer-Supplier Relationships and that two diametrically opposed elementary forms of Buyer-Supplier Relationships co-exist in an Industry 4.0 context. The systematic literature review is the first to analyse the extant body of literature on Buyer-Supplier Relationships in Industry 4.0 to synthesise detailed transformations against the backdrop of Social Capital. It provides a comprehensive overview of the current state of research and develops several suggestions for future research and managerial practice, for example, concerning the role of humans in strategic tasks in Industry 4.0. [ABSTRACT FROM AUTHOR]

Urban big-system library systems have undergone seismic change over the past 20 years, becoming community centers in addition to repositories of information. As a result, contemporary library staff are facing new needs and challenges that their predecessors did not. This article explores different ways in which library leaders can hire, train, and support staff to successfully serve their communities. [ABSTRACT FROM AUTHOR]

Organizations that increasingly rely on interdependent teams, such as project teams, often imply work that is important, improvisational, and interdependent. However, these are the very same task conditions where trust is most fragile and in need of repair. As a result, organizations may wish to intervene in repairing interpersonal trust among members. Through an inductive qualitative study of a French antiterrorist unit, we move beyond dyadic treatments of interpersonal trust repair to theorize a model that elucidates the organizational practices that can be used to guide members through the trust repair process. We also induce core mechanisms, such as establishing trust violation rules and providing trust templates, that explain why these organizational practices work to repair interpersonal trust. We suggest how this organizationally directed trust repair process can lead to full, partial, or failed trust repair for trust violators, with consequences on whether and how these violators may be reintegrated into the organization. We conclude by discussing the contributions of our research on trust repair, as well as on how organizations treat organizational wrongdoers, and suggest several avenues for future research. [ABSTRACT FROM AUTHOR]

This paper develops a theory that generates an equilibrium relationship between product complexity, transparency, and trust in firms. Complexity, transparency, and the evolution of trust are all endogenous, and equilibrium transparency is nonmonotonic. The least-trusted firms choose the lowest product complexity, remain opaque, and substitute ex ante third-party verification for information disclosure and trust. Firms with an intermediate level of trust choose an intermediate level of complexity and transparency through disclosure, with more trusted firms choosing greater complexity and lower transparency. The most-trusted firms choose maximum complexity while remaining opaque, eschewing both verification and disclosure. [ABSTRACT FROM AUTHOR]

Media capabilities influence consumers' trust in online exchanges. However, in the sharing economy, where consumers interact with service providers through a platform, conventional models of trust must be revisited. Our research identifies how media synchronicity and anonymity influence the relative importance of institution-based trust in sharing economy exchanges. We collected data from 248 ride-hailing customers and 288 cryptocurrency users to test a moderated mediation model of trust. We find that in the sharing economy media synchronicity and anonymity lead customers to develop trust toward service providers directly and undermine the impact of institutional trust mechanisms. This indicates that in sharing economy exchanges, trust can be built directly with the service provider, or alternatively, indirectly through the platform. Consequently, organizations in the sharing economy can strategically design their systems to engender trust by choosing between (1) emphasizing the platform's reputation or (2) encouraging direct communication between the consumer and service providers. [ABSTRACT FROM AUTHOR]