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Copyright of GeSec: Revista de Gestao e Secretariado is the property of Sindicato das Secretarias e Secretarios do Estado de Sao Paulo (SINSESP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of GeSec: Revista de Gestao e Secretariado is the property of Sindicato das Secretarias e Secretarios do Estado de Sao Paulo (SINSESP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Foco (Interdisciplinary Studies Journal) is the property of Revista Foco and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Brazilian Journal of Production Engineering / Revista Brasileira de Engenharia de Produção is the property of Brazilian Journal of Production Engineering and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Exacta is the property of Exacta - Engenharia de Producao and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

O mercado de beleza e estética vem apresentando um forte crescimento nos últimos anos tornando os consumidores cada vez mais exigentes. Assim, mostra-se relevante avaliar, sob a ótica dos clientes, os fatores que determinam a qualidade de um serviço. Portanto, o objetivo deste trabalho é construir uma abordagem de avaliação integrada usando diferentes ferramentas: o modelo Service Performance (SERVPERF) para avaliar o desempenho dos critérios de qualidade; o Processo de Análise Hierárquica (AHP) para analisar a importância destes critérios e a Análise Importância-Desempenho (IPA) para identificar recomendações estratégicas. A aplicação da abordagem em um salão de beleza resultou em recomendações estratégicas direcionadas à três grupos de critérios. Integrar essas ferramentas ofereceu uma base sólida de dados para a tomada de decisões. O resultado mostra aos gestores onde alocar recursos e esforços para melhorar o desempenho do serviço e abre novas possibilidades a futuras pesquisas para aprimoramento da abordagem integrada proposta.

Copyright of Avances is the property of Instituto de Informacion Cientifica y Tecnologica and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of GeSec: Revista de Gestao e Secretariado is the property of Sindicato das Secretarias e Secretarios do Estado de Sao Paulo (SINSESP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of GeSec: Revista de Gestao e Secretariado is the property of Sindicato das Secretarias e Secretarios do Estado de Sao Paulo (SINSESP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Journal of Business & Projects / Revista de Gestão e Projetos is the property of Revista de Gestao e Projetos and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Meta: Avaliação is the property of Revista Meta: Avaliacao and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

O processo de melhoria contínua em Instituições de Ensino Superior (IES) visa alavancar a aprendizagem dos alunos com profissionais capacitados e motivados a cumprir o seu papel transformador (ABBAS; KUMARI; AL-RAHMI, 2021). Desse modo, o objetivo desse artigo foi identificar, entre as IES do estado do Rio Grande do Sul, como os determinantes pessoais influenciam para a melhoria contínua em uma IES. Este estudo avança por analisar de que forma a liderança da gestão, o treinamento e o envolvimento dos servidores agem sobre a melhoria contínua, trazendo importantes contribuições ao identificar os aspectos que podem ser melhorados pelos gestores. Como técnicas de análise foram usadas estatísticas descritivas, análise fatorial exploratória e regressão linear. Os resultados demonstraram que homens e mulheres se envolvem com o trabalho de forma diferente. Também foi possível verificar que a liderança da gestão, treinamento dos servidores e envolvimento dos servidores oscilam de acordo com o tipo de IES. Assim, há evidências de que existe prática de melhoria contínua nas instituições pesquisadas, porém há pontos a melhorar quanto ao treinamento para substituir colegas em outras atividades.

Copyright of Revista Foco (Interdisciplinary Studies Journal) is the property of Revista Foco and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Foco (Interdisciplinary Studies Journal) is the property of Revista Foco and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Foco (Interdisciplinary Studies Journal) is the property of Revista Foco and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Producao Online is the property of Associacao Brasileira de Engenharia de Producao and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Resumo Este artigo aborda sobre o tema Lean Office, com o objetivo de analisar os métodos de melhoria contínua e relacionar os artigos pesquisados com a engenharia de produção. Com o desenvolvimento da pesquisa, compreendeu-se que o Lean tem uma grande importância nas empresas. Isso porque suas ferramentas são muito eficientes para eliminar desperdícios e melhorar os processos. A ferramenta mais utilizada e eficiente dos artigos analisados é o Mapeamento de Fluxo de Valor (VSM). Como o Lean foi criado para a manufatura, implementá-lo dentro do escritório tem algumas dificuldades, pois há uma necessidade de adaptar as ferramentas ao ambiente de escritório e, além disso, na implementação em organizações, sente-se a dificuldade dos indivíduos em se habituar com esse novo pensamento e maneira de trabalhar. Ao relacionar o tema com as áreas da Engenharia de Produção, notou-se que todas as suas áreas estão ligadas com o Lean Office. As áreas dessa Engenharia se auto relacionam, ou seja, elas mesmas se complementam e estão interligadas. Abstract This article deals with the topic of Lean Office, with the aim of analyzing continuous improvement methods and relating the researched articles to production engineering. With the development of the research, it was understood that Lean is of great importance in companies. This is because its tools are very efficient to eliminate waste and improve processes. The most used and efficient tool of the analyzed articles is the Value Stream Mapping (VSM). As Lean was created for manufacturing, implementing it within the office has some difficulties, as there is a need to adapt the tools to the office environment and, in addition, when implementing it in organizations, it is felt that individuals have difficulty getting used to this new thinking and way of working. When relating the theme to the Production Engineering areas, it was noted that all its areas are linked with the Lean Office. The areas of this engineering are self-related, that is, they complement each other and are interconnected.

Boa gestão de recursos se faz necessária para que uma organização, grande ou pequena, se mantenha no páreo com os demais concorrentes, pois, nos dias de hoje, o nível de competitividade define o sucesso de um empreendimento. Nesse sentido, existem diversas maneiras de gerir de forma satisfatória, mediante ferramentas e filosofias distintas que podem servir de auxílio, se forem escolhidas de forma correta, provando-se úteis para o alcance de objetivos que visam a melhoria contínua. Nessa acepção, o presente estudo fez a utilização de pesquisa exploratória, na qual foi realizado o levantamento dos problemas existentes e, também, de pesquisa-ação para as inserções necessárias, com o objetivo de implementar a abordagem de melhoria contínua nos processos, por meio da abordagem Lean Manufacturing, em uma empresa de pequeno porte, Arte Mesa da Lili. Com o intuito de mitigar o efeito causado pelo desperdício de espera, foi aplicada a metodologia 5S em concomitância com novo arranjo no espaço físico para obter maior eficiência produtiva. A utilização dessas ferramentas se mostrou pertinente, culminando para resultados efetivos, pois foi possível notar um melhor aproveitamento produtivo, com redução de custos relacionados à compra de matéria-prima, mitigação dos efeitos causados pelo desperdício de espera e produção em menor tempo, tendo em vista a redução de forma significativa, cerca de 22,3%, para a produção do porta-guardanapo.

Copyright of GeSec: Revista de Gestao e Secretariado is the property of Sindicato das Secretarias e Secretarios do Estado de Sao Paulo (SINSESP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of GeSec: Revista de Gestao e Secretariado is the property of Sindicato das Secretarias e Secretarios do Estado de Sao Paulo (SINSESP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

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A melhoria de processos produtivos em uma organização é uma necessidade em virtude da elevada competividade no mercado, além de demandas por parte de órgãos reguladores. No setor mineral, tais ações se tornam ainda mais importantes, uma vez que o setor está constantemente sujeito a incertezas não aplicáveis a outros setores industriais. Neste trabalho foi utilizada a metodologia Lean Seis Sigma para o aumento da eficiência operacional da etapa de Separação Magnética de Alta Intensidade, diante do fato de que a recuperação metalúrgica estava, em média, 7,21% menor que o valor esperado. A execução do projeto foi feita seguindo-se o ciclo DMAIC, onde as investigações realizadas mostraram que 52,3% das causas-raiz estavam atribuídas à própria operação do equipamento (separador magnético). Intervenções no processo e adequações no funcionamento do separador resultaram em um aumento de 9,66% na média da recuperação metalúrgica, a qual ficou 1,75% maior que a meta estabelecida (94,63%). Uma redução de 65,66% no desvio padrão desta variável também foi observada, o que se traduz em uma redução da variabilidade geral do processo.

Dilemma: This study case depicts the dilemma of a company specialized in producing multi-laminated plywood sheets, which after 15 years in the market, has sought strategies for ongoing improvement aimed at reducing waste in the production process. Educational objective: The educational objectives are: (a) to identify and differentiate types of demand and their impacts on the value chain; (b) evaluate processes from the perspective of Lean Manufacturing philosophy and (c) illustrate how good ongoing improvement practices can help reduce waste. Contextualization: After bringing together a long-awaited business among friends, its managers must map and minimize raw material waste. Main theme: The central theme of the case is the philosophy of Lean Manufacturing and its ongoing improvement tools, especially Value Stream Mapping (VSM). Audience: This case was written for use in graduate courses in Administration, Logistics and Production Engineering. Limitations: Despite the relevance of the topic within an organizational context, the case study took place in 2015. Originality / value: The writing of the case presents a logic so that students can design the VSM, exercising their ability to analyze processes and stimulating creativity to solve problems under the pillars of the philosophy addressed. [ABSTRACT FROM AUTHOR]

The commercialization of natural products is growing exponentially in Brazil and, thus, industries need to have increasingly efficient production processes. In view of the industry's demands for process standardization and continuous improvement execution, the objective was to determine actions for the insertion of improvements in the company's production processes. The method is qualitative in nature, with a descriptive and exploratory design. As a research strategy, a case study was used in a natural products company. At the end of the study, it was possible to present proposals for improvement in the stock of finished product, avoiding damage to packaging, as well as changes in product identification, making the space more harmonious and enabling changes in the current layout. Still, it was suggested the implementation of a PCP sector responsible for receiving, processing, raising the demands of raw materials and purchase requests. This way, the employees from the production sector would be responsible only for the production, not needing to segregate orders of products already in stock and without raw material. It was also suggested the application of a supplier control metric with the development of a database, providing an effective improvement in the choice of suppliers. [ABSTRACT FROM AUTHOR]

Copyright of Signos is the property of Universidad Santo Tomas and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Foco (Interdisciplinary Studies Journal) is the property of Revista Foco and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Competitividade e maior performance podem resultar do investimento em inovação organizacional, mesmo que ainda seja subjetiva em sua compreensão e finalidade. O referido estudo tem por objetivo apresentar um framework conceitual que demonstre a dinâmica e movimento da inovação organizacional e chancele um modelo de diagnóstico da prática deste tipo de inovação. Apurou-se que houve um progresso no entendimento da temática, surgindo “abordagens e ferramentas” que podem ser caracterizadas como inovação organizacional. Bem como, uma série de ganhos, a partir do uso desta inovação, foram constatados, entre eles, o aumento da eficiência operacional, estimulo à cultura de inovação, reestruturação da gestão e procedimentos, e ampliação da satisfação dos colaboradores e demais Stakeholders. Mediante a isso, o framework proposto apresenta uma transformação, onde o aprendizado e conhecimento acobertam o desenvolvimento operacional, humano e das relações externas, e orienta a empresa a identificar e aproveitar oportunidades internas e do macroambiente. Assim, o modelo concentra e transmite a importância da melhoria contínua; a efetiva participação dos colaboradores nos processos de inovação; cooperação da empresa na sua cadeia de valor; capacidade para criar e aproveitar novos negócios e; habilidade de implementar e usufruir dos diversos tipos de inovação.

Faced with the current competitive scenario, organizations seek strategies that allow control in executions and the generation of improvements in processes to meet market demands. In this view, quality is considered an important instrument for competitive advantage, as this management aligned with the organization's strategies can provide essential elements for decision making. On the other hand, we can see the importance of people and the dynamics of knowledge they have to ensure the correct execution of processes. In this scenario, this study aims to analyze the relationship between Knowledge Management and Quality Management for the Continuous Improvement of processes in a company in the energy industry. Therefore, a quantitative descriptive research was carried out. A survey-type questionnaire was applied to 371 employees of the organization for data collection. The results showed that all 11 hypotheses were confirmed, showing that the aspects that underlie Knowledge Management and Quality Management are related to each other, both aimed at promoting Continuous Improvement in the context of the organization. According to the respondents, it was possible to perceive the degree of understanding of the impact of the processes performed in the organization that add value, regardless of being certified in Quality Management or not. [ABSTRACT FROM AUTHOR]

Copyright of Ingeniería Solidaria is the property of Universidad Cooperativa de Colombia and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Producao Online is the property of Associacao Brasileira de Engenharia de Producao and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

O termo eficiência, de forma geral, retrata à medida que um resultado é produzido com menor quantidade observada de desperdício e esforço, isto é, realizar uma operação com o mínimo de perdas. Diante disso, a verificação da eficiência dos equipamentos do processo pode auxiliar na redução de problemas complexos ligados a produção, intervindo ainda na análise do sistema produtivo. Assim, este artigo teve como objetivo aplicar o Overall Equipment Effectiveness (OEE) em um sistema produtivo, para monitorar e avaliar a situação dos equipamentos utilizados no processo, evidenciando as possíveis melhorias. O presente estudo, do ponto de vista metodológico, classificou-se como um estudo de caso, realizado em uma empresa do setor vinícola, localizada na Região Administrativa Integrada de Desenvolvimento (RIDE) em Pernambuco. O estudo, pôde apontar que os equipamentos escolhidos para análise, a prensa (OEE = 83,47 %) e as duas máquinas de envase (69,19 % e 69,38 %, respectivamente), podem ter seu desempenho melhorado. Para isto, o plano de ação comporta-se como uma ferramenta gerencial fundamental e deve ter sua execução para que a empresa tenha, de fato, mais lucro e melhor qualidade nos produtos fabricados. Como principal limitação do estudo, pode-se citar a quantidade de equipamentos analisados, tendo em vista que a empresa conta com uma vasta combinação destes. Além disso, a verificação dos valores foi executada em apenas um mês, recomendando-se, portanto, para estudos futuros, a análise e comparação dos valores por mês.

This case study aims to develop in each student analytical competencies by evaluating current logistics processes and, from this understanding, to use the knowledge gained on tools and theories of continuous improvement to propose solutions and discuss strategic alternatives for the company to improve its processes. Efficiency in logistics operations plays a key role in the results of direct sales companies because there are thousands of customers and daily deliveries that bring complexity to the process. The new Supply Chain Director took over the position in a difficult period of falling market in the country. Thereby he implemented internal discussions to evaluate the status of various processes and to engage leadership. He intends to find ways to improve logistics processes through capital investments or by using continuous improvement tools that could provide cost reductions and increase service levels. The case can be used in undergraduate courses, graduate courses, and also in professional education in themes related to business management, supply chain, logistics, and industrial operations. [ABSTRACT FROM AUTHOR]

An interventionist research article evaluating the implementation of Management by Processes at the Oswaldo Cruz Foundation (Fiocruz), guided by the expectation of promoting the public agenda, amid the structural gaps that challenge operational excellence. It adopts the BPM - Business Process Management reference: processes are analyzed for qualification or restructuring in a network, in order to meet commitments with stakeholders and strategic drivers of the Fiocruz Strategy for Agenda 2030. It results in the incorporation of SDGs, by adherence to excellence requirements operational and public and socio-environmental responsibility. [ABSTRACT FROM AUTHOR]

Copyright of HOLOS is the property of Instituto Federal do Rio Grande do norte - IFRN and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

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Este caso de ensino visa a desenvolver no estudante a capacidade de análise situacional de processos logísticos e, a partir desse entendimento, utilizar conhecimentos adquiridos sobre ferramentas e teorias de melhoria contínua para propor soluções e discutir alternativas estratégicas para a companhia melhorar seus processos. A eficiência nas operações logísticas tem papel fundamental nos resultados de empresas de venda direta, afinal, são milhares de clientes e entregas feitas ponto a ponto que levam complexidade ao processo. O novo diretor de supply chain da Avon Cosméticos assumiu a posição no país numa fase de dificuldades e mercado em queda. Desse modo, ele implementou discussões internas para levantar o status de vários processos logísticos e engajar as lideranças das áreas. Assim, ele pretendia encontrar formas de melhorar os processos logísticos seja por meio de investimentos de capital, seja utilizando ferramentas de melhoria contínua que proporcionassem reduções de custos e aumento dos níveis de serviço. O caso pode ser usado em cursos de graduação e pós-graduação stricto e lato sensu, além de educação profissional com temas ligados à gestão, supply chain, logística e operações industriais.

Copyright of Brazilian Business Law Journal / Administração de Empresas em Revista is the property of Administracao de Empresas em Revista and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

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