Back to Search
Start Over
Reliability and Validity of SERVQUAL Scores Used to Evaluate Perceptions of Library Service Quality.
- Source :
-
Journal of Academic Librarianship . Jul2000, Vol. 26 Issue 4, p248. 11p. - Publication Year :
- 2000
-
Abstract
- Presents information on a study which explored the reliability and validity of SERVQUAL scores used to evaluate perceptions of library service quality. History of SERVQUAL; Description of SERVQUAL in the library setting; Methodology; Results and discussion; Implications for library service evaluations; Conclusions.
- Subjects :
- *LIBRARIANS
*LIBRARIES
*EMPLOYEE reviews
*RATING
Subjects
Details
- Language :
- English
- ISSN :
- 00991333
- Volume :
- 26
- Issue :
- 4
- Database :
- Academic Search Index
- Journal :
- Journal of Academic Librarianship
- Publication Type :
- Academic Journal
- Accession number :
- 3457795
- Full Text :
- https://doi.org/10.1016/S0099-1333(00)00114-2