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Score Norms for Improving Library Service Quality: A LibQUAL+[sup TM] Study.
- Source :
-
Portal: Libraries & the Academy . Jan2002, Vol. 2 Issue 1, p13. 14p. 7 Charts. - Publication Year :
- 2002
-
Abstract
- Discusses score norms developed to help university librarians interpret LibQUAL+ scores with respect to typical profiles at other universities. Development of norms for both perceived service scores and gap scores; Identification of specific areas for improvement; Peer institutions from which superior service practices can be modeled.
- Subjects :
- *ACADEMIC libraries
*CUSTOMER services
Subjects
Details
- Language :
- English
- ISSN :
- 15312542
- Volume :
- 2
- Issue :
- 1
- Database :
- Academic Search Index
- Journal :
- Portal: Libraries & the Academy
- Publication Type :
- Academic Journal
- Accession number :
- 7336114
- Full Text :
- https://doi.org/10.1353/pla.2002.0007