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Understanding lovemark brands: Dimensions and effect on Brand loyalty in high-technology products
- Source :
- Spanish Journal of Marketing-ESIC, Vol 22, Iss 3, Pp 272-294 (2018)
- Publication Year :
- 2018
- Publisher :
- Emerald Publishing, 2018.
-
Abstract
- Purpose - The purpose of this study is to develop and empirically test a lovemark measure that can be used to identify how brands of wireless-enabled computing devices are classified based on customers’ respect and love toward them. Design/methodology/approach - On evidence drawn from 1,016 consumers of wireless-enabled computing devices (e.g. netbooks and tablets) in Greece, partial least squares method is used to test the validity of the proposed hierarchical model. Findings - Results show that a lovemark measure can be conceptualized as a third-order reflective construct having respect and love as its second-order dimensions. In turn, respect reflects on brand performance, trust and reputation, and love reflects on brand commitment, intimacy and passion. The proposed measure presents a very good external validity as it can explain big portions of variance in consumer responses including repurchase intentions, positive WOM and willingness to pay a price premium. Finally, the proposed measure is used to classify eight well-known devices as products, fads, brands and lovemarks and identify the love styles associated with brand relationships. Originality/value - This paper provides empirical evidence for measuring and identifying lovemarks using a hierarchical model, which can be further used to develop a more effective strategy for managing the functional and emotional aspects of brands to strengthen consumer-brand relationships.
Details
- Language :
- English
- ISSN :
- 24449709
- Volume :
- 22
- Issue :
- 3
- Database :
- Directory of Open Access Journals
- Journal :
- Spanish Journal of Marketing-ESIC
- Publication Type :
- Academic Journal
- Accession number :
- edsdoj.f18b5bcd2290470eb459e355fb5306ed
- Document Type :
- article
- Full Text :
- https://doi.org/10.1108/SJME-07-2018-0035