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Customer commitment: profits suffer when no one's keeping score on service

Authors :
Bliss, Jeanne
Source :
Convenience Store Decisions. Oct, 2006, Vol. 17 Issue 10, p66, 3 p.
Publication Year :
2006

Abstract

The perennial cry from CEOs around the globe is that they are focused on their customers. It is their A-No. 1 mission, the critical job of their company--and everything emanates [...]

Subjects

Subjects :
Customer relationship management -- Evaluation
Customer relationship management -- Methods
Customer relationship management
Company business management
Business
Retail industry

Details

Language :
English
ISSN :
10547797
Volume :
17
Issue :
10
Database :
Gale General OneFile
Journal :
Convenience Store Decisions
Publication Type :
Periodical
Accession number :
edsgcl.153307901

Tools

Authors Abstract Subjects Details