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Purpose: The aim of this study is to analyze the complaints made on the sikayetvar.com portal about libraries and library services in Turkey from different aspects, taking into account the complaint mechanism, which is becoming more important every day in determining customer perception in almost all sectors. Method: Content analysis, one of the qualitative research methods, was used in the study. The data of the study were collected through the sikayetvar.com portal. In this context, 1,256 entries with the expression "library" on the portal between June 2017 and May 2022 were examined. As a result of the preliminary evaluation, 493 entries that were determined to be suitable for the research scope were included. Data analysis was done with the MAXQDA qualitative research program. Findings: As a result of the data analysis, it was determined that most of the complaints were made to the municipal libraries. The complaints were then categorized under the headings of "others", "university library", "public library", "school library" and "national library." Complaints are classified under the title of each library type, with sub-themes under the main themes created as personnel, services, management, physical conditions, and external factors. Implications: While the intensity of the complaints about the libraries reveals some negativities towards the services more clearly, it also points to the existence of the user group who have expectations from the library management, who are interested and demand improvement in services. As a result of the research, it was determined that most of the complaints were about the attitudes and behaviors of the library staff (%16). The complaint texts also reveal the conclusion that users turn to the online platform because they could not get any results because of the complaints they made directly to the relevant institution before filing a complaint online. In addition, a limited number of new service requests and the feedback of institutions in the form of information and response to complaints were determined in the research. Originality: There are various studies on user satisfaction in the literature. The most basic feature that makes this research different from previous studies is that all the complaints examined are based on real events experienced by library users and conveyed by their own words, and complaints made in the online environment, which is becoming more effective and a priority in the complaint mechanism day by day. [ABSTRACT FROM AUTHOR]

In this information age, with opportunities offered by information technologies, most of the information sources have moved to electronic environment and libraries have turned into digital libraries by serving their users in the web. In this context, library websites are the primary gateways for the users to access library information resources and services. The aim of this study is to examine university library websites in Turkey in accordance with Web Content Accessibility Guidelines (WCAG), and to reveal the current situation regarding their accessibility. In this study, which was designed as a descriptive study, WAVE tool was used to evaluate the accessibility of library websites of 183 universities in Turkey continuing their education activities within the 2020-2021 academic year. The key findings show that all university library websites have at least one accessibility error (maximum=123), the "empty link" is the most common accessibility error (n=160), and the majority of websites (93%) have at least one accessibility contrast error. In addition, 97% of library websites have some features that are not directly considered as errors but may negatively affect accessibility. Moreover, it is observed that some library websites do not have mobile compatibility, which also negatively affects website accessibility. This study is expected to be exemplary for other studies on web accessibility in the future, and to contribute to the plans and regulations for improving the accessibility of library websites in our country. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Higher Education / Yüksekögretim Dergisi is the property of Deomed Publishing and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Electronic Turkish Studies is the property of Electronic Turkish Studies and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This research, in different districts of the province of in levels of selected middle school students uses the library, in terms of different variables, a descriptive study evaluating. 6, 7 and 8 grade students' perspectives on the library, parent education level, the library of their choice on the type, frequency of library use, library use were examined according to the purpose. Form with personal information obtained from the data analysis was done with chi-square test using SPSS 11.5 software program. According to this research, levels of middle school students use the library according to parents' education has not changed, but the preferred type of library and reached the conclusion those changes according to the people directing students to use the library. [ABSTRACT FROM AUTHOR]

Library anxiety is a subject which has been searched in international platform in its various dimensions since 1986 in which the concept was first defined. On the other hand, this important subject, in the context of this article, as of the end of 2010 year in which we concluded literature survey, has never been handled and studied on in the scope of Turkish Librarianship. Main purpose of this study which is the first article in which library anxiety is studied as an independent subject in the scope of Turkish Librarianship is to draw attention to the subject of library anxiety which is a great barrier for the users before the high level satisfaction relating to the library services, who are the existence reason of the libraries and furthermore is to handle the studies prepared in the past on this subject under a general approach. Furthermore in this study, studies close to the subject in the Turkish Librarianship were handled and a general appraisal was made on the subject. At the final part of the study, place was given to some proposals which are directed towards the discussion of library anxiety in theoretical dimension within the scope of Turkish Librarianship and furthermore some proposals which are aimed to prevent and eliminate the formation of library anxiety in the users during the application (operation of the library) are given place. [ABSTRACT FROM AUTHOR]

This article discusses the story behind the making of a documentary about the extraordinary patrons of public libraries located throughout Turkey. The documentary explored in this article was the result of collaboration between the Libraries of the Ministry of Culture and Tourism, the General Directorate of Libraries and Publications, and the Turkish Librarians' Association. [ABSTRACT FROM AUTHOR]

Visually impaired users of libraries and information centres have exactly the same rights of independent selection of reading material and also equal access of information as other users. The article is about the historical development of this special service in Turkey. Provement of this special service by assistive technological solution and information technology has removed the barriers to information access for his user group. In Turkey, in recent years, it has been observed that the Departments of Information and Documentation Management, National Library and university libraries are also successfully involved in this special service. [ABSTRACT FROM AUTHOR]

This paper describes the foundation and development of the Karadeniz Technical University Faik Ahmet Barutçu Library, Main explanations were about the collection structure, Library web page, technical and user services provided. [ABSTRACT FROM AUTHOR]

The main purpose of şis study is to examine şe effect of discipline as an explanatory factor on e-journal use in şe Istanbul University context. In order to meet şis goal, şe data used in şis study were collected by a web based user survey conducted to examine şe e-journal use of Istanbul University Faculty between şe dates of October 2005 and February 2006. şe results revealed şat discipline was statistically significantly associated wiş boş şe 'frequency of use' and 'format preferences'. şe results also suggest şat şe availability of e-journals might be a factor of şe e-journal use. [ABSTRACT FROM AUTHOR]

The task of collection development of public libraries requires the fulfilment of a selection process. In this context, main characteristics of the collection of public libraries, assessment of the user's information needs, the selection process and its policy of implementation, and the related responsibilities of the professional librarians were examined. Finally, the selection process undertaken by public libraries in Turkey was examined, and certain suggestions were forwarded. [ABSTRACT FROM AUTHOR]